# 011 Global — user reviews > 101 indexed App Store user reviews of 011 Global by 012 Global, rated 3.80/5 from 228 ratings. - Source: https://appshunter.io/ios/app/011-global/id839049426/reviews - App overview in markdown: https://appshunter.io/ios/app/011-global/id839049426.md - Rating breakdown: 5★ 128 · 4★ 30 · 3★ 12 · 2★ 14 · 1★ 44 ## What do users think of 011 Global? Overall sentiment: mixed **Pros** - 💬 Excellent customer service support - 🌍 Great for international calls - 💰 Affordable rates - 📱 Easy to use interface - 🔄 Virtual number porting capability - 📞 Reliable call quality - 💳 Mobile recharge functionality - 📧 Quick issue resolution **Cons** - 🐛 Frequent app crashes - ⚠️ Unstable and slow performance - 🌙 Dark mode display issues - ❌ SMS functionality problems - 📉 Call drops after 20 minutes - 🔌 Connection failures - ⏱️ No timestamp on SMS messages - 💸 Charges without service delivery **Commonly reported bugs** - App crashes on startup after updates - Dark mode renders text unreadable - SMS does not work properly - App hangs and freezes - Keypad not functioning in dark mode - Favorites feature disappears - Settings page blank in dark mode - App crashes when sending text messages on iPhone - Slow and jerky scrolling - Submit button non-functional during account creation **Most requested features** - SMS timestamp feature - Ability to edit specific numbers - 24/7 customer support availability - Better dark mode implementation - Improved scrolling performance - SMS message retention after app reset - Popup keyboard for favorites page ## Newest reviews (10 of 101) ### 4/5 — New app *2026-04-27* Why fix something that is not broken?? Liked the old interface a lot better ### 2/5 — App has issues *2025-02-26* Used to be efficient and quick now slow and unstable. Tapping on tabs has significant delay. There is no way to retain old SMS messages if you do an app reset. These problems started a few months ago and do not seem to be on the developers radar. Please do better. ### 2/5 — Used to work fine on Android, changed to iPhone can’t text *2022-11-01, version 3.1* iPhone 14 (iOS 16) app crashes when I try to send text message. Soon will be moving to Zadarma for third the price. ### 2/5 — Poor implementation *2022-09-02, version 3.1* The app is very slow to respond and sluggish (have iPhone 11). I’ve deleted and reinstalled but nothing helps. No time stamp on SMS. Such a basic feature - where is it? Scrolling “recents” and “SMS” is too slow and jerky. Please fix. ### 1/5 — האפליקצייה קורסת *2020-06-16, version 2.9* האפליקצייה קורסת ### 5/5 — Last update *2020-06-15, version 2.9* Thanks for the update that includes the names of the phone number when you press the phone book. Very useful. If you can allow changing specific numbers in the number line area it will be even better. Thanks. ### 4/5 — App crashes, needs re-install *2020-06-12* Doesn’t start after update, as per the developer response, need to delete the app and re-install. Works fine after. **Developer response:** Dear NYCfella , To fix the problem you need to delete the current version from your device, then visit the App Store and download the new version. We are sorry for the problem but due to upgrade the app is necessary. If you have any further questions, please call 18445011011 or email us at support@011Global.com ### 4/5 — stopped working from o12 to o11 *2020-06-11* The app used to work when it was called o12. After updating to the one with new name o11, it stopped working and won’t launch. update: remove the app. Install it again. should work then. Thanks. **Developer response:** Dear Martins-NBK, To fix the problem you need to delete the current version from your device, then visit the App Store and download the new version. We are sorry for the problem but due to upgrade the app is necessary. If you have any further questions, please call 18445011011 or email us at support@011Global.com ### 4/5 — App crashes on startup - iPhone XR *2020-06-11* Update from June 11 - workaround provided (reinstall) and is working well. Bumped to 4 stars for the quick response time. —————- Crashes...:-( **Developer response:** Dear PetemCahmud, To fix the problem you need to delete the current version from your device, then visit the App Store and download the new version. We are sorry for the problem but due to upgrade the app is necessary If you have any further questions, please call +18445011011 or email us at support@011Global.com ### 5/5 — Excelente atención al cliente *2020-06-11, version 2.8* Las chicas siempre están dispuesta a ayudar con mucha paciencia. ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAM!! *2026-05-22, version 6.0.2(0)* This service is a scam! Be aware! ### 1/5 — Terrible customer service *2026-01-10, version 3.3.1* They are suck, don’t answer your questions , the number doesn’t work well. I REALLY DO NOT RECOMMEND THIS APP. TRASH SERVICE ### 1/5 — Useless alternative to Skype *2025-04-30* Run from this company if you’re looking for a Skype replacement. The app works about as well as their customer service number that’s no longer in service. ### 1/5 — They charge $5 for nothing *2024-06-24, version 3.2* Got charged $5 and could not get a single SMS to work, this is a scam ### 1/5 — SMS does not work *2021-05-08, version 3.1* Bought, paid and there is no SMS option. Called support and there is no 24x7 support. ### 1/5 — Se echo a perder era bueno *2020-08-30, version 3.0* Solucionen el problema.!! después de la actualización ya dejo de funcionar no abre. ### 1/5 — 011 don’t work *2020-07-27, version 3.0* I’ve been trying to call Brazil and after the update this app does not work anymore! Gonna have to cancel 😡 ### 1/5 — Not working! *2020-07-22, version 3.0* App is not working for about 2 months, no costumer service available, being member for almost 4 years now. It’s a shame. I would like a refund right away. ### 1/5 — not working *2020-07-06, version 3.0* it crashes please fix it ### 1/5 — I can’t use the app , don’t open *2020-06-22, version 3.0* I can’t use, don’t open , what’s happened???? ## Most praised reviews (10 highest-rated) ### 5/5 — Had my issue fixed. *2026-01-14* I had an issue, the number wasn’t working properly, couldn’t send messages, after email then in the customer service department, got my issue resolved by a representative. ### 5/5 — Great customer service *2025-05-07* I’ve just signed up and had some issues - customer service was quick and supported me very quickly . They were friendly and helpful . ### 5/5 — Número virtual *2025-03-25, version 3.3.1* Otima empresa para fazer sua portabilidade do número Skype, recomendo! ### 5/5 — Número virtual *2025-03-25, version 3.3.1* Excelente servicio me funciono perfecto para recibir los sms y llamadas y lo mejor fue que pude portar mi número Skype ### 5/5 — The best app *2025-03-25* This app has helped me stay connected with my family and friends, and I absolutely love it! The vNumber feature is especially amazing—it makes it so easy to keep my banks on track. Highly recommend! ### 5/5 — Very good *2025-03-25, version 3.3.1* Use it all the time love it ### 5/5 — Excelente servicio *2024-07-17, version 3.2* Me encanta , siempre estoy comunicada con mo Familia en Peru y tambien les puedo recargar sus teléfonos , super recomendada. ### 5/5 — Muito bom *2024-07-17, version 3.2* Tenho plano com a 011Global faz 5 anos e o app está facilitando muito minhas ligações ### 5/5 — 011 global *2022-02-08, version 3.1* Excelente app muy amigable y fácil de manejar, 100% recomendada, y en cualquier inconveniente, atención al cliente te resuelve rápidamente 😊 ### 5/5 — Great App, Great Service!!! *2021-04-06, version 3.1* With their app I am able to call my country (Israel) and also send and receive text messages (SMS) and view my account with them (to add credit, chance credit card and so on) I use the app all the time it’s easy to use 🙌🏻🙌🏻 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*