# 1-800 Contacts — user reviews > 188 indexed App Store user reviews of 1 by 1-800 CONTACTS, Inc., rated 4.90/5 from 143,188 ratings. - Source: https://appshunter.io/ios/app/1-800-contacts/id515430900/reviews - App overview in markdown: https://appshunter.io/ios/app/1-800-contacts/id515430900.md - Rating breakdown: 5★ 131,288 · 4★ 8,824 · 3★ 1,727 · 2★ 390 · 1★ 959 ## What do users think of 1? Overall sentiment: positive **Pros** - 🚀 Fast and convenient ordering - 👍 Excellent customer service - 💡 Useful app features like prescription tracking and reminders - 🚚 Timely and reliable delivery **Cons** - 🐛 Issues with app glitches and incorrect orders - 🤔 Confusing prescription verification process - 💰 Relatively high prices compared to competitors **Commonly reported bugs** - App not recognizing Canadian addresses - Incorrect contact lens prescriptions being shipped **Most requested features** - Ability to easily view prescription expiration date - More color contact lens options - Better integration between app and website ## Newest reviews (10 of 188) ### 2/5 — Weird glitch or intentional? *2026-05-22, version 11.0.3* Every time I open the app it opens right at the checkout cart with 12 boxes of contacts for each eye ready to purchase. The purchase is over $1200 and all I have to do is place the order. But my question is why does the app always open in the cart ready for me to purchase 24 boxes of contacts? I have removed it from the cart every time I open the app. And when I open it again it’s there in the checkout cart ready for me to purchase. Please fix this because I do not want to accidentally purchase 24 boxes of contacts. ### 2/5 — iOS 26.1 widget not updating *2025-11-21, version 10.8.2* Ever since the os update, the widget has stopped updating days remaining. It only updates when you manually open the app. ### 2/5 — It has its problems *2025-10-31, version 10.8.0* The app is fine. My issue is with the contacts counter. The macro is really nice for keeping track of how many days I’ve been wearing contacts. Well the thing seems broken now, to the point where now the time ticks UP instead of down. And I can’t go in the app and manually reset it because it doesn’t respond. This should really be fixed. ### 4/5 — Lens Tracker works correctly again *2025-10-29, version 10.8.0* The ongoing saga of the lens tracker returned to the positive with the widget +/- buttons working quickly and correctly. Now, it was more logically integrated to the marketing emails to stop telling me I need more lens now (when I repot having full boxes in reserve) it would reduce the spam in my inbox ### 1/5 — TERRIBLE. SAVE UR MONEY *2025-10-23, version 10.7.9* Terrible experience. Terrible website, terrible costumer service, Also do not pay the $20 express exam. They tried to make me take it twice in one night, trying to make me pay $20 each time . They Messed up my order and canceled it now I have to wait 7 business days for my money back. This is worse than making a trip to the optometrist. Save ur money. ### 1/5 — Lens Tracker is almost totally broken now *2025-10-22, version 10.7.9* Latest update has really broken the lens tracker. Not only is the responsiveness to the (+) and (-) buttons painfully slow, they’re all wrong on the widget and the app. Tapping (-) on the left eye INCREMENTS the RIGHT eye. None of the (-) buttons work so the counts keep increasing. Currently the only solution is to disable and restart the tracker since THAT is the ONLY time things work as expected. ### 2/5 — Lens gauge *2025-10-18, version 10.7.8* Lens gauge widget doesn’t work pls fix ### 1/5 — Lense gauge broken…again *2025-10-14, version 10.7.7* When are you going to fix the lense gauge? It’s been broken for a while now. Hitting the plus or minus button just keeps adding days randomly. Can’t get the number of days down. ### 5/5 — real people! *2025-10-02, version 10.7.6* One of the stand-out things I like about 1-800 contacts is how easy it is to get ahold of a real person on the phone. My prescription was close to expiring and a real person called me and talked through the options. In this day and age everything is AI and a robot and it’s refreshing. ### 1/5 — Harassment and overly expensive. *2025-09-18, version 10.7.4* This company continuously harasses people on an almost daily basis to order contacts through text and emails. I’ve blocked them multiple times and they will then email or text from different accounts. They are also more expensive than any other company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Payment method needs work *2026-06-26, version 11.0.8* App is easy to use for the most part , that being said I’ve ordered stuff on accident because it’s “to easy” you add stuff to cart then when you’re in the cart it’s just “place order” no let’s verify your payment your address just one click and it orders it. Pretty annoying considering all sorts of apps to usually go thru two or more steps before you hit that place order button ### 1/5 — The company will only refund to original payment source, even if that payment source is now closed. *2026-06-10, version 11.0.6* This company refused the refund except to the original payment source which is closed. The company had all verified information, but insisted on going through its own process despite having a recent order and a recent credit card from me. Not reasonable, not appreciated not going to use this company again. The prices may be competitive, but there are many other sources from which to buy these days. ### 1/5 — horribly inefficient and frustrating *2026-04-28, version 10.9.9* terrible experience. went through probably 10 attempts to do the virtual eye exam and still never got to the end. seems there are endless issues and errors, or endless loading on many steps… thought this was a quick way to get contacts but doesn’t seem to be any more efficient than just going to a real eye doctor as opposed to this company faking it. 0/10, do NOT recommend to anyone. just go to a real eye doctor and skip this BS… it is incredibly frustrating and inefficient. ### 1/5 — Terrible App *2026-04-24, version 10.9.9* Stop asking users to enable notifications EVERY SINGLE TIME THE APP IS USED! We’ve disabled Notifications for a reason, ACCEPT IT! Fix the tax and charging issues when placing orders and paying via ApplePay. Stop reporting negative reviews that tell you about app bugs you haven’t fixed in 5 years because you don’t like 1 star reviews… just fix your app bugs. ### 1/5 — Tax Rate Issue *2026-04-07* Your app blows in terms of being able to OCR uploaded prescriptions. What’s the point in uploading an image if it can’t recognize the prescription numbers for lenses and you still end up calling the Dr.’s office to verify it. Just seems stupid to have an order placed with no prescription power numbers specifics until one of your employees oversees it. The upload is a useless feature without OCR for the lens info. I end up having to build a manual one with the right prescription numbers. You STILL haven’t fixed the tax issue described below! You keep charging 9% tax because you don’t know how to calculate it correct per each state where orders are placed from! What is wrong with your developers?! Why does your app show and charge a 9% sales tax rate when checking out with Apple Pay, but then the invoice is corrected to the appropriate tax rate for the state order is being placed from?! How has this NOT yet been fixed yet in over 3 years?!?!?!?!? **Developer response:** So sorry for the frustration with your experience in the app! We always appreciate your feedback. We're unable to reproduce the Apple Pay issue, but if you have time to email us at mobile.help@1800contacts.com with more info, we'd love to investigate more! In addition, we can't be sure that an expiration date we have on file is valid, since a customer may have received an updated exam since they last ordered. So, we always contact the eye care provider to verify the Rx, unless we have a valid paper Rx on file. We'll work to make this clearer in the app to avoid confusion and hassle! In the meantime, if needed, our ExpressExam is a quick and easy way to renew an Rx in our app and get lenses shipped! Thanks for your patience! ### 1/5 — Express shipping *2026-03-04, version 10.9.2* I wouldn’t recommend paying for a quicker shipping option. Still took a week to get them. Also, the contacts themselves seem to fit differently than when I purchase from my optometrist office. ### 1/5 — Spam DO NOT GET THIS! *2025-12-11, version 10.8.4* I deleted this app off my phone bc I no longer need or want to use and this app somehow manages to send me random come on text messages. I delete, block and even report as spam but it still keeps coming back sending me BS texts. I don’t know what to do. Help! 🤬 ### 1/5 — Wrong lenses sent won’t replace *2025-12-05, version 10.8.3* I’m not spending any more time with this company even for a negative review. You better hope they don’t send you the wrong brand because their guarantee is bogus after I was informed several times that they couldn’t or wouldn’t for all sorts of reasons deleting my account ### 1/5 — Horrible *2025-11-23, version 10.8.2* App freezes up and is useless ### 1/5 — Wait…what?! *2025-11-01, version 10.8.0* So if I order on a Wednesday and expedite the shipping for $20 to have one business day shipping, you don’t ship my contacts until Friday. Two days after my order while you’re verifying the prescription? The same prescription I’ve had for the same blind eyes for three years? You ruined my ability to wear sunglasses on a vacation. Explain this to me. Never mind I’ll just go somewhere else. ## Most praised reviews (10 highest-rated) ### 5/5 — Liddie Is a Customer Service Superstar! *2026-08-19* ⭐⭐⭐⭐⭐ Absolutely AMAZING Customer Service! I just spoke with Liddie at 1-800 Contacts and I honestly have to say she was one of the BEST customer service representatives I have ever dealt with! She was so personal, kind, funny, patient and genuinely cared about helping me. We were literally laughing and having such a great conversation while she was helping me figure everything out 😂 I called because I had questions about my 3-business-day shipping and whether my contacts would arrive in time for my photo shoot. Liddie went above and beyond to make sure I understood everything and helped me with every single question I had. She was extremely informative and clearly knows what she’s talking about when it comes to contacts. She even helped me realize that I had two separate orders and took the time to explain everything so I wasn’t confused. She never rushed me and made me feel like I was actually talking to a person who genuinely wanted to help. 1-800 Contacts is seriously BLESSED to have someone like Liddie working there. Customer service like this is rare nowadays. She was sweet, knowledgeable, funny, professional and just an absolute pleasure to talk to. If you ever need help with an order or contacts ASK FOR LIDDIE! 🙌🏼 She deserves all the recognition because she truly went above and beyond for me. I seriously LOVE the customer service at 1-800 Contacts and after this experience I will absolutely continue recommending them to everyone. Liddie deserves a huge shoutout and 5+ stars! ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Quick and easy for ordering contacts, but… *2026-08-12, version 11.1.3* I love how easy it is to place an order here for contacts. There is just one tiny thing that doesn’t make sense to me. I check the app when I’m changing to a new pair because I always forget which eye is which. Why is it that the Prescriptions show the Right Eye on the left and the Left Eye on the right? For someone who is visual, no pun intended, this can cause an easy mistake. ### 5/5 — ❤️❤️❤️❤️❤️⭐️⭐️⭐️⭐️⭐️ *2026-08-05, version 11.1.2* 1 800 contacts is the best place to get your services from for all your contact needs.The people are knowledgeable helpful and, pleasant .Never had a bad experience .I give them 5 stars i had to stop using them recently because Of my insurance but i still give them 5 stars and i have to get my contacts from another company I only wish they took my insurance ### 5/5 — i love ordering my contacts from here *2026-07-01, version 11.0.9* Ever since i started ordering my bi-weekly eye contacts from here we have been saving money because the eye clinic that i go to doesnt provide the bi-weekly ones and only the daily ones which of course cost way more.. and so ever since i have been ordering from here i just fell in loveee they even give you a free contact case ### 5/5 — Love *2026-02-28, version 10.9.2* Had an issue with another company ordered from here and got my contacts three days later! So fast so simple I’m so satisfied :) ### 5/5 — Amazon customer service *2025-12-17, version 10.8.5* This is literally the best customer service I’ve ever seen. They respond instantly when you text them. Always use the text option for customer support. ### 5/5 — Wow! *2025-12-02, version 10.8.3* Where have I been? Since when is 1800 so budget-friendly! I have been paying $50-60 for 4 pair of contacts and I just got 20 pair for $20 and I purchased some glasses too, along with a free eye exam! Super thankful I gave them a shot. Fast and simple! Amazing! ### 5/5 — Lens gauge *2025-11-10, version 10.8.1* Lens gauge is back, and with a widget, yay! And now it tells you how many days late you are changing your lenses again instead of just sitting at 0 days! ### 5/5 — Good *2025-10-22, version 10.7.9* Blessings. Very convenient. Good customer service. Eye and contact exam only $20. ### 5/5 — amazing *2025-10-15, version 10.7.8* this app goes beyond any expectations i had set for it. the 24/7 customer support helps extremely and was able to clarify some of my concerns while also being speedy with it. i was extremely skeptical and hesitant to try the app since my prescription expired, but with the express exam i was able to pay a small fee of 20$ which in usual doctors offices you have to pay 50$ just for the initial contact consultation + the additional charge for the contacts you want. this app makes contacts extremely affordable and i will be buying my contacts here for many years to come !! :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*