# 1 Hotels > Hotel management and guest services app for 1 Hotels properties. (iPhone/iPad app by SH Group Operations LLC.) - Source: https://appshunter.io/ios/app/1-hotels/id1405173522 (this page in markdown: same URL + `.md`) - Developer: [SH Group Operations LLC](https://appshunter.io/developer/982062788) - Category: Travel - Price: Free - Rating: 3.77/5 from 30 App Store ratings · 2 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 114 MB - Languages: English - Released: 2018-11-03 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/1-hotels/id1405173522/reviews.md ## What is 1 Hotels? The 1 Hotels app allows you to tap into your personal device to seamlessly guide your journey at 1 Hotels. Check in, check out, book a stay, manage your existing reservations, experience keyless entry and in-room controls, communicate with our team¬ from in or outside of the hotel, order in-room dining and more. HERE TO HELP – 1 to 1 team messaging, to answer your questions and assist with your requests From your personal device, whether you’re near or far, communicate with our team for everything you need. Let us know if you’re on your way or arriving later than planned, request reservations at your favorite restaurant or set your wake-up call for that early morning meeting. Whatever you need, we’re just a message away. ARRIVE BEFORE YOU ARRIVE – Pre check-in for a seamless arrival We want to set the tone of your stay with us before you even arrive. With the 1 Hotels app, you can check in to your stay before you’ve landed from a flight, set any preferences we should know in advance, order in-room dining from your cab so it’s in your room waiting for you, and start chatting with the 1 Team so we are ready to welcome you home. THE KEY TO YOUR STAY – Keyless entry to get you settled faster Skip the Front Desk if you choose and head straight to your room. Once checked in on your 1 Hotels app, you’ll have your room number and everything you need to access your home away from home. No need to carry around a room key wherever you go during your stay either. With our new keyless entry, your personal device is all you need. GETTING YOU ON YOUR WAY – Check-out with the tap of a button While it’s always sad to see you go, we want to make check-out a seamless experience for you. Skip the extra stop along your way by viewing your folio and checking out of your room directly from your personal device. ROOT YOURSELF AT 1 – Stay in touch and up-to-date In-between your stays with us get the latest on programming and events at your favorite 1 Hotels properties; access sustainability information from The Field Guide, our online blog; learn about new 1 Hotels locations; take advantage of our best offers, deals and experiences; book upcoming stays; and stay up-to-date on everything we’re doing at 1. SEE, DO & EXPLORE – Recommendations from our Concierge Team Our Concierge Teams are always happy to help with recommendations and reservations face-to-face, but we have worked with them to curate suggestions for dining, shopping, theater, outdoor excursions and more so everything you need to plan your trip is right at your fingertips. Send us a 1 to 1 message to help with any reservations, before you arrive or throughout your stay, to make sure you don’t miss out on all that our local communities have to offer. WATCH & LISTEN – Smart technology to connect you to your room’s devices Remotes are over. Use the 1 Hotels app on your personal device to change the channel and adjust the volume on your in-room television. ## Key features - Mobile check-in and check-out - Keyless room entry - In-room dining orders - Direct messaging with hotel staff - In-room smart device controls - Hotel event and offer updates ## Recent user reviews (2 of 2) All indexed reviews: https://appshunter.io/ios/app/1-hotels/id1405173522/reviews.md ### 1/5 — Terrible app *2023-02-13, version 6.4.2* Great hotel. Terrible tech. It’s basically useless. Don’t bother installing. Like a C college student wrote it ### 1/5 — Does this even work? *2020-08-26, version 6.3.1* I’ve tried multiple times to use this app. From the app I can’t log on with an account that created through the app. When o go to the website for SH hotels, there isn’t even a member logon page to try to do this online. I can’t even find a link for online help with the app out setting up an account. Hence I’m leaving this review with hopes that someone replies. I’m very confused? Is this a loyalty program? A way to manage my multiple reservations? ## Frequently asked questions about 1 Hotels ### What can I do with the 1 Hotels app? The 1 Hotels app allows you to check in and out, book stays, manage reservations, use keyless entry, control in-room devices, order room service, and message hotel staff. It also provides information on hotel events and local recommendations. ### How does keyless entry work with the 1 Hotels app? Once checked in via the app, your personal device becomes your room key. You can use it to access your room directly, eliminating the need for a physical key card during your stay. ### Can I order food through the 1 Hotels app? Yes, you can order in-room dining directly from the 1 Hotels app. You can even place an order while en route to the hotel so it's ready upon your arrival. ### How do I communicate with hotel staff using the 1 Hotels app? The app features 1 to 1 team messaging, allowing you to communicate with hotel staff from anywhere. You can ask questions, make requests, or inform them of your arrival status. ### Does the 1 Hotels app offer information about hotel events? Yes, the app keeps you updated on programming and events at 1 Hotels properties. You can also find information on new locations, offers, deals, and experiences. ### What devices support the 1 Hotels app? The 1 Hotels app is supported on iPhone, iPad, and iPod devices. ### How often is the 1 Hotels app updated? The latest version of the 1 Hotels app is 6.4.8, which was last updated on June 14, 2023. Updates typically bring new features and improvements. ### What is the age rating for the 1 Hotels app? The 1 Hotels app has an age rating of 4+, making it suitable for a wide range of users. ## Version history (last 5 releases) ### 6.4.8 — 2023-06-14 Minor bug fixed ### 6.4.7 — 2023-06-12 Minor bug fix ### 6.4.6 — 2023-06-07 Minor bug fixed ### 6.4.5 — 2023-05-25 Minor bug fixed. ### 6.4.4 — 2023-05-25 Minor bug fixed ## Apps similar to 1 Hotels | App | Rating | Price | Category | | --- | --- | --- | --- | | [Platinum Transport](https://appshunter.io/ios/app/platinum-transport/id1529414880) | — | Free | Travel | | [meuHEBB](https://appshunter.io/ios/app/meuhebb/id1522565420) | — | Free | Travel | | [Aristel Hotels](https://appshunter.io/ios/app/aristel-hotels/id1528792260) | 5.0 (1) | Free | Travel | | [DC Yellow Cab.](https://appshunter.io/ios/app/dc-yellow-cab/id1530908080) | 4.8 (523) | Free | Travel | | [Automobile and Fashion Museum](https://appshunter.io/ios/app/automobile-and-fashion-museum/id1530388080) | — | Free | Travel | | [Conheça Noronha](https://appshunter.io/ios/app/conheca-noronha/id1528703620) | — | Free | Travel | ## More apps by SH Group Operations LLC - [Baccarat Hotels](https://appshunter.io/ios/app/baccarat-hotels/id982062789) - [Treehouse Hotels](https://appshunter.io/ios/app/treehouse-hotels/id1486192049) - [1 Hotels](https://appshunter.io/ios/app/1-hotels/id6449586513) - [Treehouse Hotels](https://appshunter.io/ios/app/treehouse-hotels/id6449586726) All apps by SH Group Operations LLC: https://appshunter.io/developer/982062788 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*