# 1 Hotels — Guide your stay at 1 Hotels > Mobile hotel guide for managing stays, room access, and services. (iPhone/iPad app by SH Group Operations LLC.) - Source: https://appshunter.io/ios/app/1-hotels/id6449586513 (this page in markdown: same URL + `.md`) - Developer: [SH Group Operations LLC](https://appshunter.io/developer/982062788) - Category: Travel, Utilities - Price: Free - Rating: 4.80/5 from 1,819 App Store ratings · 34 written reviews indexed - Age rating: 4+ - Requires: iOS 17.6 · 169 MB - Languages: American English - Released: 2023-06-14 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/1-hotels/id6449586513/reviews.md ## What is 1 Hotels? The 1 Hotels app allows you to tap into your personal device to seamlessly guide your journey at 1 Hotels. Check in, check out, book a stay, manage your existing reservations, experience keyless entry and in-room controls, communicate with our team¬ from in or outside of the hotel, order in-room dining and more. HERE TO HELP – 1 to 1 team messaging, to answer your questions and assist with your requests From your personal device, whether you’re near or far, communicate with our team for everything you need. Let us know if you’re on your way or arriving later than planned, request reservations at your favorite restaurant or set your wake-up call for that early morning meeting. Whatever you need, we’re just a message away. ARRIVE BEFORE YOU ARRIVE – Pre check-in for a seamless arrival We want to set the tone of your stay with us before you even arrive. With the 1 Hotels app, you can check in to your stay before you’ve landed from a flight, set any preferences we should know in advance, order in-room dining from your cab so it’s in your room waiting for you, and start chatting with the 1 Team so we are ready to welcome you home. THE KEY TO YOUR STAY – Keyless entry to get you settled faster Skip the Front Desk if you choose and head straight to your room. Once checked in on your 1 Hotels app, you’ll have your room number and everything you need to access your home away from home. No need to carry around a room key wherever you go during your stay either. With our new keyless entry, your personal device is all you need. GETTING YOU ON YOUR WAY – Check-out with the tap of a button While it’s always sad to see you go, we want to make check-out a seamless experience for you. Skip the extra stop along your way by viewing your folio and checking out of your room directly from your personal device. ROOT YOURSELF AT 1 – Stay in touch and up-to-date In-between your stays with us get the latest on programming and events at your favorite 1 Hotels properties; access sustainability information from The Field Guide, our online blog; learn about new 1 Hotels locations; take advantage of our best offers, deals and experiences; book upcoming stays; and stay up-to-date on everything we’re doing at 1. SEE, DO & EXPLORE – Recommendations from our Concierge Team Our Concierge Teams are always happy to help with recommendations and reservations face-to-face, but we have worked with them to curate suggestions for dining, shopping, theater, outdoor excursions and more so everything you need to plan your trip is right at your fingertips. Send us a 1 to 1 message to help with any reservations, before you arrive or throughout your stay, to make sure you don’t miss out on all that our local communities have to offer. WATCH & LISTEN – Smart technology to connect you to your room’s devices Remotes are over. Use the 1 Hotels app on your personal device to change the channel and adjust the volume on your in-room television. ## Key features - Mobile check-in and check-out - Keyless room entry - In-room controls - Direct messaging with hotel team - In-room dining orders - Concierge recommendations - Hotel events and offers ## What do users think of 1 Hotels? Overall sentiment: negative **Pros** - 💡 Mobile key functionality - 👍 Easy communication with hotel staff - 👍 Convenient for managing reservations **Cons** - 🐛 Constant login issues - 🐛 Buggy and glitchy user experience - 🐛 Lack of basic functionality - 👎 Slow and unresponsive app - 👎 Poor design and user interface **Commonly reported bugs** - Cannot log in or create account - App freezes and crashes frequently - Reservation and booking features do not work - Compatibility issues with various devices **Most requested features** - Improve login and account management - Fix bugs and stability issues - Enhance user interface and user experience ## Recent user reviews (10 of 34) All indexed reviews: https://appshunter.io/ios/app/1-hotels/id6449586513/reviews.md ### 1/5 — Garbage *2026-05-03, version 2.34* This app is atrocious. It’s basically an electronic brochure and if there’s any functionality it’s impossible to find under the layers of nonsense. ### 2/5 — Hotel is great; app is lousy *2026-02-23, version 2.31* In re: One Hotel Hanalei Bay - the hotel itself is phenomenal, but the 1 Hotels App is basically worthless. ### 1/5 — Clunky and annoying *2025-12-17, version 2.29* Can’t even log in the app, takes you in a loop. Super clunky, bad experience. ### 1/5 — Second tier app *2025-12-13, version 2.28* Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing. Constant asks to log in again ### 1/5 — App Is Nearly Unusable *2025-12-06, version 2.28* It’s wild that a brand like 1Hotels has an app this clunky - their unintuitive, buggy UX feels like it’s from 2009. This app is lazy and borderline unusable; clearly hasn’t been QAd. It feels like it was built by a contractor or agency, not an in-house team dedicated to making the experience seamless. This app is not maintained well and does not follow industry-standard best practices for mobile product design. I’m surprised a ‘young’ brand like this has an app that feels like it was built by boomers… or for a downmarket hotel chain. For the prices they charge for rooms, it’s criminal for the app to be this unusable. Crazy priorities for a hotel that encourages use of the app for key experiences as well (look room service, key cards, etc). ### 1/5 — App doesn’t work *2025-12-04, version 2.28* The app doesn’t let you log in to your account. Awful platform ### 1/5 — Can’t create accound *2025-11-30, version 2.28* I filled everything out and clicked the botton and nothing is happening. ### 1/5 — Can’t log in *2025-11-28, version 2.28* I’ve typed in my credentials many many times, but it won’t show me anything other than the little progress sign next to log in. Please fix this ### 1/5 — Garbage *2025-11-26, version 2.28* This app is garbage. It doesn’t work at any of their locations- consistently. I’m currently in Seattle and it doesn’t work at all! You login in- and are sent right back to the login page, where it “spins” for a moment and then…. Nothing. I’ve deleted the app close to a dozen times. Reinstalled. Tried with WiFi, without WiFi, with cellular, without cellular, no VPNs, with blue tooth and without. It’s ABSOLUTE GARBAGE! The execs that approved the launch of this app should let it go, and start over. It’s not worth losing customers to keep an app that isn’t serving your business or the ones who are financially making that business possible. ### 1/5 — Can’t login *2025-11-12, version 2.26* App won’t let me login ## Frequently asked questions about 1 Hotels ### What can I do with the 1 Hotels app? The app allows you to check in and out, book stays, manage reservations, and use keyless entry. You can also control in-room devices, order room service, and communicate with hotel staff for any requests. It also provides hotel event information and concierge recommendations. ### How does keyless entry work? Once you have checked in via the app, you will receive your room number and can use your personal device to unlock your room. This eliminates the need to visit the front desk or carry a physical room key during your stay. ### Is the 1 Hotels app free to use? Yes, the 1 Hotels app is free to download and use. There are no additional costs associated with using its features to manage your hotel stay or access services. ### What are the benefits of pre check-in? Pre check-in allows you to complete your check-in process before arriving at the hotel. You can set preferences, order in-room dining to be ready upon arrival, and start communicating with the hotel team, ensuring a smoother and more personalized welcome. ### Can I use the app to discover things to do? Yes, the app features curated recommendations from the Concierge Team for dining, shopping, outdoor excursions, and more. You can also message the team directly for personalized reservation assistance. ## Version history (last 5 releases) ### 2.40 — 2026-08-13 Minor Bug Fixes ### 2.39 — 2026-08-10 Minor Bug Fixes. ### 2.38 — 2026-07-22 Minor Bug Fixes. ### 2.37 — 2026-07-06 Minor Bug Fixes ### 2.36 — 2026-06-04 Improvements and minor bug fixes. ## Apps similar to 1 Hotels | App | Rating | Price | Category | | --- | --- | --- | --- | | [KAYAK: Flights, Hotels & Cars](https://appshunter.io/ios/app/kayak-flights-hotels-and-cars/id305204535) | 4.8 (493,922) | Free | Travel | | [IHG One Rewards: Book Hotels](https://appshunter.io/ios/app/ihg-one-rewards-book-hotels/id368217298) | 4.9 (799,218) | Free | Travel | | [OneTravel Flight & Hotel Deals](https://appshunter.io/ios/app/onetravel-flight-and-hotel-deals/id680520990) | 4.8 (16,643) | Free | Travel | | [Travelocity Hotels & Flights](https://appshunter.io/ios/app/travelocity-hotels-and-flights/id284803487) | 4.8 (607,873) | Free | Travel | | [Priceline - Hotel, Car, Flight](https://appshunter.io/ios/app/priceline-hotel-car-flight/id336381998) | 4.8 (1,140,164) | Free | Travel | | [Booking.com: Hotels & Travel](https://appshunter.io/ios/app/bookingcom-hotels-and-travel/id367003839) | 4.8 (2,118,126) | Free | Travel | ## More apps by SH Group Operations LLC - [Baccarat Hotels](https://appshunter.io/ios/app/baccarat-hotels/id982062789) - [1 Hotels](https://appshunter.io/ios/app/1-hotels/id1405173522) - [Treehouse Hotels](https://appshunter.io/ios/app/treehouse-hotels/id1486192049) - [Treehouse Hotels](https://appshunter.io/ios/app/treehouse-hotels/id6449586726) All apps by SH Group Operations LLC: https://appshunter.io/developer/982062788 ## Related topics [1 hotel south beach](https://appshunter.io/ios/topics/1-hotel-south-beach) · [1 hotel hanalei](https://appshunter.io/ios/topics/1-hotel-hanalei) · [1 hotel app](https://appshunter.io/ios/topics/1-hotel-app) · [akka hotels](https://appshunter.io/ios/topics/akka-hotels) · [check in hotel](https://appshunter.io/ios/topics/check-in-hotel) · [nemuru hotels group](https://appshunter.io/ios/topics/nemuru-hotels-group) · [the sloan at loso](https://appshunter.io/ios/topics/the-sloan-at-loso) · [sofitel hotel](https://appshunter.io/ios/topics/sofitel-hotel) · [mandarin oriental hotels](https://appshunter.io/ios/topics/mandarin-oriental-hotels) · [nayara hotels srl](https://appshunter.io/ios/topics/nayara-hotels-srl) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*