# 1 Hotels — user reviews > 34 indexed App Store user reviews of 1 Hotels by SH Group Operations LLC, rated 4.80/5 from 1,819 ratings. - Source: https://appshunter.io/ios/app/1-hotels/id6449586513/reviews - App overview in markdown: https://appshunter.io/ios/app/1-hotels/id6449586513.md - Rating breakdown: 5★ 1,699 · 4★ 35 · 3★ 20 · 2★ 12 · 1★ 53 ## What do users think of 1 Hotels? Overall sentiment: negative **Pros** - 💡 Mobile key functionality - 👍 Easy communication with hotel staff - 👍 Convenient for managing reservations **Cons** - 🐛 Constant login issues - 🐛 Buggy and glitchy user experience - 🐛 Lack of basic functionality - 👎 Slow and unresponsive app - 👎 Poor design and user interface **Commonly reported bugs** - Cannot log in or create account - App freezes and crashes frequently - Reservation and booking features do not work - Compatibility issues with various devices **Most requested features** - Improve login and account management - Fix bugs and stability issues - Enhance user interface and user experience ## Newest reviews (10 of 34) ### 2/5 — Hotel is great; app is lousy *2026-02-23, version 2.31* In re: One Hotel Hanalei Bay - the hotel itself is phenomenal, but the 1 Hotels App is basically worthless. ### 2/5 — Very Pretty, Poorly Built *2025-10-14, version 2.26* Technically has never functioned connect. Almost impossible to add a reservation not booked through the app. It’s very pretty but doesn’t function for critical tasks. ### 1/5 — Garbage *2025-07-13, version 2.22* I’ve been trying for 20 Minutes to verify my account. This is a ridiculous waste of time. ### 1/5 — The app browser *2025-05-07, version 2.17* The browser is terrible it takes you to a page that cannot load the page it’s bd ### 2/5 — Second tier app *2024-12-06* Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing ### 1/5 — Slow and Faulty *2024-08-15, version 2.11* The app is awful. I’ve tried it on WiFi and cellular and it’s slow! Nothing saves, check in was a nightmare and I had to scan my documents multiple times to no avail. Ended up having to check in at the hotel. I made multiple reservations for wellness classes before my arrival and only one saved into the system, so we missed out on the opportunity. I’m not sure why everyone is rating it 5 stars because it’s truly a faulty and poorly made app. ### 1/5 — Useless *2024-05-06, version 2.8* Downloaded the app to check in, but unable to do so because the save button doesn’t work when trying to add (required) secondary guest info. Oh well… it looks lovely though. 🤷🏻‍♀️ ### 2/5 — Looks Nice but Does Not Work *2024-03-02, version 2.4* The app looks nice but won’t work to login for my reservations, so basically useless. Two stars just for the design aspects but functionally zero. ### 1/5 — Useless *2024-01-05, version 2.1* App doesn’t work and email address they give you to get more info rejects my email ### 1/5 — Very poor *2023-12-30, version 2.1* Bad first impression of this hotel. After calling to make a reservation for our anniversary, I tried to use the app to book a spa day. Nope. Worthless app. For such a highly rated hotel, you’d think they would be able to figure out how to make their app work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2026-05-03, version 2.34* This app is atrocious. It’s basically an electronic brochure and if there’s any functionality it’s impossible to find under the layers of nonsense. ### 1/5 — Clunky and annoying *2025-12-17, version 2.29* Can’t even log in the app, takes you in a loop. Super clunky, bad experience. ### 1/5 — Second tier app *2025-12-13, version 2.28* Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing. Constant asks to log in again ### 1/5 — App Is Nearly Unusable *2025-12-06, version 2.28* It’s wild that a brand like 1Hotels has an app this clunky - their unintuitive, buggy UX feels like it’s from 2009. This app is lazy and borderline unusable; clearly hasn’t been QAd. It feels like it was built by a contractor or agency, not an in-house team dedicated to making the experience seamless. This app is not maintained well and does not follow industry-standard best practices for mobile product design. I’m surprised a ‘young’ brand like this has an app that feels like it was built by boomers… or for a downmarket hotel chain. For the prices they charge for rooms, it’s criminal for the app to be this unusable. Crazy priorities for a hotel that encourages use of the app for key experiences as well (look room service, key cards, etc). ### 1/5 — App doesn’t work *2025-12-04, version 2.28* The app doesn’t let you log in to your account. Awful platform ### 1/5 — Can’t create accound *2025-11-30, version 2.28* I filled everything out and clicked the botton and nothing is happening. ### 1/5 — Can’t log in *2025-11-28, version 2.28* I’ve typed in my credentials many many times, but it won’t show me anything other than the little progress sign next to log in. Please fix this ### 1/5 — Garbage *2025-11-26, version 2.28* This app is garbage. It doesn’t work at any of their locations- consistently. I’m currently in Seattle and it doesn’t work at all! You login in- and are sent right back to the login page, where it “spins” for a moment and then…. Nothing. I’ve deleted the app close to a dozen times. Reinstalled. Tried with WiFi, without WiFi, with cellular, without cellular, no VPNs, with blue tooth and without. It’s ABSOLUTE GARBAGE! The execs that approved the launch of this app should let it go, and start over. It’s not worth losing customers to keep an app that isn’t serving your business or the ones who are financially making that business possible. ### 1/5 — Can’t login *2025-11-12, version 2.26* App won’t let me login ### 1/5 — Worst at Basic Mobile Functionality *2025-08-21, version 2.24* I downloaded the app at Hanalei Bay after checking in, because I was promised cool features to help me with my stay. It is slow and trades function away for aesthetics, kind of like the hotel. The screens don’t scroll in a way that allows you to create an account on an iPhone. It keeps locking up and won’t scroll to where you can enter additional information or push buttons to register. I had to go to the website just to register so I could login on the app to use it. And even logging in was a hassle for the same reason. Also, they use text messaging to connect with the hotel, so that part of the app is kind of useless. ## Most praised reviews (10 highest-rated) ### 5/5 — Five Stars *2025-04-19, version 2.16* Class, Heavy, 5 Stars ### 5/5 — Love to chat! *2024-03-23, version 2.6* Its great that you can chat with any of the hotels from the app. Helped us plan our arrival. ### 5/5 — Mobile key makes it worth it *2024-03-07, version 2.5* All other things are nice, but phone as key is the best ### 5/5 — Great app! *2024-02-29, version 2.4* I love 1Hotels, and this app makes it super easy to manage my reservations and communicate with the hotel staff before and during my stay. When I travel for business, I use the app to check in and access my room key; the process is a breeze! ### 5/5 — Makes the Stay Easy *2024-02-28, version 2.4* I’ve been using the 1 Hotels app every time I travel and it makes life so easy! I can text the hotel and request things directly through the app. I also love that it tracks all my stays! ### 5/5 — Great app *2024-02-28, version 2.4* I’ve used this app every time I stay at the property, great app! ### 5/5 — Beautiful Properties - Must Visit! *2024-02-28, version 2.4* Love 1 Hotels some of the most beautiful hotels I’ve ever stayed at. Love that you can easily book your travel at any of their properties through the app. It also has information on all the amenities for each property. Download to to stay in the know. ### 5/5 — Amazing App *2024-02-28, version 2.4* I love the app, very convenient. 😊 ### 5/5 — Great App *2024-02-28, version 2.4* What an amazing App ! gives you all the information you need and makes your stay more enjoyable, I highly recommend ### 3/5 — 5 star location, 2 star service *2024-10-13, version 2.13* I think the title says it all. Just so many service misses it’s hard to number them. The app is clunky too. Whipping open the blinds in the morning is an amazing treat though, the bay is gorgeous. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*