# 10-21 Police Phone — Calling For Law Enforcement

> Law enforcement communication app for making answered calls and managing citizen callbacks. (iPhone/iPad app by Motorola Solutions, Inc.)

- Source: https://appshunter.io/ios/app/10-21-police-phone/id1034040333 (this page in markdown: same URL + `.md`)
- Developer: [Motorola Solutions, Inc](https://appshunter.io/developer/556842600)
- Category: Utilities, Productivity
- Price: Free with in-app purchases
- Rating: 3.66/5 from 197 App Store ratings · 76 written reviews indexed
- Age rating: 4+
- Requires: iOS 18.0 · 67 MB
- Languages: English
- Released: 2015-09-14
- Data updated: 2026-08-24
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/10-21-police-phone/id1034040333/reviews.md

## What is 10?

"I've been in law enforcement for 20 years and I have found a lot of apps that helped me do my job. However this one surpasses them all. Best law enforcement app yet." - NC Police Officer

"Top 15 Mobile & Tablet Police Apps" - CriminalJusticePursuit

Free 10-21 app users can:
- Call citizens from local numbers
- Receive and respond to callback requests
- Direct citizens to dispatch for immediate assistance

10-21 Police Phone Professional subscribers can:
- Set your outbound caller ID to "LAW ENFORCEMENT"
- View the citizen's caller ID in callback requests
- Send an automatic follow up message via SMS
- Retain call records for the life of your subscription

10-21 (radio code for "make a phone call") is a Police App for making free* calls to citizens that GET ANSWERED. Calls are made from local (not blocked) numbers without revealing your personal number. Stop getting sent to voicemail!

For example, if you call a citizen in Miami area code (305), they will receive an incoming call from a local (305) number, regardless of where you are. They are more likely to answer that call on your first try.

If the citizen calls back, rather than bugging you off-duty, they will be prompted to "Press 1 to Request a Call Back" (via Push Notification) or "Press 0 to Reach a Dispatcher" (connects to a non-emergency number that you provide).

When citizens request a call back, you receive a Push Notification on your phone rather than a phone call. At your convenience, simply tap the notification to initiate a call back out to the citizen.

*Calls are made over a VoIP data connection and do not use your cellular minutes. While the data used is minimal, data usage fees from your provider may apply.

Terms of Use: https://app.10-21.com/terms/phone

## Key features

- Call citizens from local numbers
- Receive and respond to callback requests
- Direct citizens to dispatch
- Set outbound caller ID to "LAW ENFORCEMENT"
- View citizen caller ID in callback requests
- Send automatic SMS follow-up messages
- Retain call records

## Pricing and in-app purchases

Base price: Free.

**Subscriptions**

| Subscription | Price | Period |
| --- | --- | --- |
| 10-21 Professional Monthly | $4.99 | per month |
| 10-21 Professional Yearly | $49.99 | per year |


## What do users think of 10?

Overall sentiment: mixed

**Pros**

- 🔒 Privacy protection - keeps personal number hidden from citizens
- 📞 Increases answer rates - real numbers get more responses than blocked calls
- 👍 User-friendly interface - easy to use and navigate
- 💼 Professional separation - maintains work/personal boundary
- 🎯 Callback notification system - alerts users when recipients call back
- ⚠️ Emergency disclaimer feature - notifies callers to dial 911 for emergencies
- 🆓 Useful free version available
- ⭐ Helpful customer support - responsive when issues occur

**Cons**

- 🐛 Frequent call connection failures - calls won't connect or drop unexpectedly
- 🔊 Poor audio quality - voice cuts out, distorted, or garbled
- 🐛 App crashes - causes phone to restart or requires force closing
- 🐛 Server connection errors - unable to connect to server despite good internet
- 📧 Email verification issues - confirmation emails not sent or domain validation problems
- 🚫 Restricted access errors - service marked as restricted or disabled
- 🔋 High battery drain - excessive power consumption
- 📵 Spam risk labeling - outbound calls flagged as spam due to area code spoofing
- ❌ Premium features not working - paid version doesn't unlock promised features
- 📱 Incompatibility issues - app breaks after OS updates
- 🔌 Data usage concerns - consumes significant data plan allocation
- ⚠️ No customer support contact - no phone number or working support links
- 🐛 Inconsistent notifications - push notifications unreliable

**Commonly reported bugs**

- App crashes entire phone requiring restart
- Confirmation emails not being sent
- Work email domains incorrectly rejected as invalid
- Server connection failures persisting for months
- Audio cutting out or becoming one-way during calls
- Calls dropping mid-conversation
- App requires force close after each call to make another
- Calls show as connected on recipient end but not on caller end
- Calls not going through despite full signal
- App stops working after recent updates
- Password reset functionality broken
- Premium features inaccessible after payment
- Service restricted error message appearing
- Calls only work 3 times before app stops functioning
- Spam data collection causing increased telemarketing calls

**Most requested features**

- SMS/texting capability for users
- Individual call recording for premium subscribers
- Expand caller ID titles (Arson Investigator, Bomb Squad, etc.)
- Custom unit or office designation options
- Persistent callback number for CI relationships
- EMS/Paramedic access to app
- Remove personal name from auto-text notifications
- Persistent individual phone number for frequent contacts

## Recent user reviews (10 of 76)

All indexed reviews: https://appshunter.io/ios/app/10-21-police-phone/id1034040333/reviews.md

### 4/5 — Call Hangups

*2026-06-01, version 7.7.0*

This is a great app but when I’m using the app and someone calls me on my phone and the call stops, the app hangs up on my caller.

### 1/5 — Account

*2026-03-08, version 7.5.0*

Incorrect password. Changes credentials. Incorrect password. Requests account again. Changes password. Incorrect credentials. Forgot password and change it again. Incorrect credentials. It would be a good app if it worked at all.

### 3/5 — Limited number of calls

*2026-02-27, version 7.5.0*

Til recently I’ve never had an issue, but today I received a notification that I’ve met a call cap. Other than that it’s a decent calling service for contacting cp’s

### 1/5 — Crashes Phone

*2025-05-29, version 7.0.1*

Tried using the App multiple times. App has a great purpose however something is wrong with the software. The app will crash my entire phone and make it restart. Tried the paid version and still have issues. I deleted and redownloaded multiple times. Still had issues . Don’t recommend.

### 1/5 — Doesn’t accept all LE emails

*2025-05-12, version 7.0.1*

Despite using my correct work email to sign up, the app believes the domain is misspelled and will not let me create an account. There is no option to troubleshoot that or send feedback.

### 1/5 — Not working

*2025-01-03, version 6.1.0*

For some reason it doesn’t recognize my work email as being a LEO email and won’t let me create an account.

### 3/5 — Great app

*2024-04-09, version 5.6.0*

Great application. To gain the two stars they need to allow phone recording for those that pay to use the service. At the time it’s only available if the entire agency signs up to use the app.

### 1/5 — Great idea but…

*2024-03-14, version 5.5.0*

This app was recommended to me by a buddy and I love the idea. Won’t let me create an account though. Any known glitches where it won’t send a confirmation link to your email?

### 1/5 — App Support Doesn’t Exist, Can’t Verify Email

*2024-03-01, version 5.5.0*

The program refuses to send the confirmation to my work email and I am unable to verify in any other manner. I emailed their support email found in other comments, but never received anything back. When you click on their app support link, it doesn’t work.

### 1/5 — Issues signing up.

*2024-01-24, version 5.5.0*

I’m having an issue with signing up. The app is stating my domain name doesn’t look right. Could someone get in contact with me to resolve this issue?

## Frequently asked questions about 10

### What does the 10-21 Police Phone app do?

This app facilitates communication between law enforcement and citizens. It allows officers to make calls that appear to be from local numbers, increasing the likelihood of them being answered. Citizens can also request callbacks or be directed to dispatch.

### What are the key features of the app?

Key features include calling citizens from local numbers, receiving and responding to callback requests via push notifications, and directing citizens to dispatch. Professional subscribers can also set their outbound caller ID to "LAW ENFORCEMENT", view citizen caller IDs, send SMS follow-ups, and retain call records.

### Is the app free to use?

The app offers a free tier with basic calling and callback request features. A professional subscription unlocks advanced features like custom caller ID, SMS follow-ups, and call record retention.

### How does the app handle calls and caller ID?

Calls are made over a VoIP data connection, not using cellular minutes. The app uses local numbers for outbound calls, so if you call a citizen in a specific area code, they will see an incoming call from that same area code, making them more likely to answer.

### What happens if a citizen calls back?

If a citizen calls back, they are prompted to press 1 for a callback request or 0 to reach a dispatcher. Callback requests are received as push notifications on the officer's phone, allowing them to initiate the call back at their convenience.

## Version history (last 5 releases)

### 7.8.0 — 2026-06-30

Small enhancements and minor bug fixes.

### 7.7.0 — 2026-05-26

Small enhancements and minor bug fixes.

### 7.6.0 — 2026-04-09

Small enhancements and minor bug fixes.

### 7.5.0 — 2025-12-10

Small enhancements and minor bug fixes.

### 7.4.0 — 2025-11-11

Small enhancements and minor bug fixes.

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## More apps by Motorola Solutions, Inc

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All apps by Motorola Solutions, Inc: https://appshunter.io/developer/556842600

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*