Décevant
Response from developer
Bonjour. Merci pour vos commentaires. On travaille à ajouter davantage de services de musique, qui seront disponibles sur les lecteurs réseau compatibles. Pour vos problèmes de connectivité, vous pouvez faire une demande de soutien, dans l'application, depuis la vue des zones, sous les paramètres, avec le formulaire Signaler un bug. Bien à vous. L'équipe MOON.
Très bien
Ex: par Genre, par date d’acquisition, par Artiste, Genre-Artiste. Serait très appréciés
Service à la clientèle personnalisé et efficace pour trouver les solutions aux problèmes vécus en début d’utilisation.
Response from developer
Bonjour, Nous vous remercions pour votre appréciation. Les problèmes liés au réseau sont souvent typiques à l'environnement du client. Nous avons alors une équipe de support disponible pour vous assister. N'hésitez alors pas à nous contacter directement au travers de l'application (écran des Zones -> roue des Paramètres -> Info de l'App. et paramètres -> Signaler un bogue). Bonne journée. L'équipe MOON
Worked Great then stopped connecting
Response from developer
Hi! We are sorry that you experience issues with your app. Please reach to our support team within the app at the Report a bug screen (Zones screen -> Settings gear -> App. Info & Settings -> Report a bug) so that we may better assist you. Regards! The MOON Team.
always lost connect for 280d, terrible experience
Response from developer
We are sorry to hear that the MiND app does not please you. We would like to learn more from your feedback so we can improve ourselves. Feel free to contact the MOON Team directly from the MiND app, Zones screen -> Settings gear -> App. Info & Settings -> Report a bug. Regards! The MOON Team.
Can no longer use app to control Moon Ave
Response from developer
Hi! We are sorry that you experience issues with your Ace. Please reach to our support team within the app at the Report a bug screen (Zones screen -> Settings gear -> App. Info & Settings -> Report a bug) so that we may better assist you. Regards! The MOON Team.
Long time user
Response from developer
We are sorry to hear that the MiND app does not please you. We would like to learn more from your feedback so we can improve ourselves. Feel free to contact the MOON Team directly from the MiND app, Zones screen -> Settings gear -> App. Info & Settings -> Report a bug. Regards! The MOON Team.
Absolutely horrible
Response from developer
We are sorry that you had to reinstall which does clear your saved playlists. We are working on a backup solution for the saved playlists. Regards! The MOON Team.
What happened to SimAudio?
Response from developer
Hi! We are sorry that you experience issues with your 280D. Please reach to our support team within the app at the Report a bug screen (Zones screen -> Settings gear -> App. Info & Settings -> Report a bug) so that we may better assist you. Regards! The MOON Team.
Basic functionality, but could be so much better
Response from developer
Hello. Thank you for commenting on what you would like to see improved. To follow up on your requests, you may send a support request within the app at the screen Zones -> Settings gear -> App Info. & Settings -> Report a bug. Best regards, the MOON Team.
Somewhat improved but room for more (music more)
Had a Moon neo mind 1.
Absolute hated both the hardware and app.
A disaster product. Barely ready for any serious release to the customers. Countless mails exchanged with moon.
I compared my moon unit with a DCS unit as moon claimed the problem was related to my network. DCs worked without issues at all.
Send the unit for check after consulting the danish distributor after reaching out to other Hifi people via various forums etc, and they apparently found something as they offered my a new mk.II unit. Despite they claim all was ok.
This mk.II unit is much better. Gone is the constant lacking and waiting for the garbage app to reload.
But.
Still the app will freeze up.
It app does not like to go in sleep mode or you leaving same and the iPad goes in “sleep” mode.
Then it will over time start to be slow and again this reload thing comes back.
Front LEDs of the hardware will stop to indicate any real info. It is locked in the last bit rate before it froze up.
Secondly it cannot go in standby via the app. It will state same but won’t.
App won’t be able to locate the unit on the network either.
Front button for standby will also stop working.
Work around so far. Reset by powering the unit off and on via the main switch.
Developers have improved the app greatly. First generation hardware and app sw I hated.
Second is much better, but still have issues.
I fail to understand how this are accepted by moon.
My unit is an entry model. I got it as I wanted to explore the streaming possibilities and the hardware had received decent reviews. But same sw and app is used for their high end products.
Now. Positive things.
The implementation of the browser history is great. So you can go back to start with out hammering the “one step” back icon.
Signal/music quality is in my ears excellent.
So please fix the reload issue, network issue and the bug with the unit freezing.
With the present condition I won’t go for moon equipment in the future but will look elsewhere. DCS, Naim etc. Regardless they double the price.
Response from developer
Hello, Sorry to hear that you still have issues. Thank you for commenting. There is an update released that should help with your connexion issue. If you still experience trouble connecting, we invite you to submit your issue within the app at the screen Zones -> Settings gear -> App Info. & Settings -> Report a bug. Best regards, the MOON Team.
