Works alright but doesn’t live up to the brand
That said, the only feature that is critically missing is the ability to utilize the Tidal Track Radio feature. Tidal’s music discovery is amazing and the Track Radio, which is the ability to start a curated radio station from any single track, is the best way to unleash this discovery. It is a huge omission from the MIND2 that this is not supported. As a result, I resort to using Tidal on my PC via USB, which means I miss out on MQA.
Response from developer
Hello there, Thank you for your valuable comment. It is matter to us and with such feedback we will keep improving ourselves. Meantime, depending on your MOON model, you could still access MQA via USB from your TIDAL desktop app. Feel free to contact us directly from MiND app, Zones -> Settings gear -> App Info. & Settings -> Report a bug and we will be able to better assist you. Best regards, The MOON team
Great app getting better
Response from developer
Hello, we are glad to hear that you enjoy the app. We continuously improve it and will be happy to learn more about your suggestions. Let us know directly within the application (Zones screen -> Settings gear -> App. Info & Settings -> Report a bug). The MOON Team
Very Slow compared to other music streaming software
It takes 3-4 seconds to open anything you’re click on. In the Naim app it happens almost instantly.
Very disappointed considering the price I paid for the system.
Response from developer
Hello, We will like to investigate into the latency issue you have. Please reach our support team by using the report a bug screen in the app (Zones screen -> Settings gear -> App. Info & Settings -> Report a bug) and we will better assist you. The MOON Team
Perfect system
The hardware is second to none. If you don’t own a Simaudio unit - get one!
Response from developer
Thank you very much for your appreciation. We will keep improving the app to make it even more enjoyable. The MOON team
2.1.5
Response from developer
Hello there, Please don't hesitate to share with us if your situation has now been resolved. Be still reassured that we take seriously NAS support feature within the application and minimserver is part of our continuous tests. So, issues that you can face may be isolated to your own setup and network configuration and our support team will be more than happy to investigate more. Reach us anytime from the report a bug section within the application. The MOON team
Device sleep stops playback
Response from developer
Hello there, we will appreciate to know if your issue finally has been resolved either by the help of our support team or with latest updates. If you still need assistance, we invite you to create a ticket by using the report a bug screen in the app (Zones screen -> Settings gear -> App. Info & Settings -> Report a bug). The MOON Team
Dont update the apps for convenience
brought device to store and they did test and didnt find anything problematic with my device unless you force the update of the apps .
stop working as soon as you update the app.
good luck fixing that one
Response from developer
Hello, We will appreciate to know if our support team has been able to help you resolve the situation. If you did not yet contact the support team, we invite you to create a ticket by using the report a bug screen in the app (Zones screen -> Settings gear -> App. Info & Settings -> Report a bug). They will help investigate the issue. The MOON Team
Much improved
Response from developer
Hello there, We are sorry that you had some issues with our app. Did the latest version of the app fixed your issues? If not, we would like to know more about your situation so we can investigate. We invite you to create a ticket by using the report a bug screen in the app. Our support team will get back to you as soon as possible. The MOON Team
Improved: works well
HOWEVER, both reliable access and stability depend on having a wired internet connection. On WIFI — with an excellent router and solid signal — the Mind 2 and app did function, but often did not connect without multiple attempts, and there were some streaming interruptions. With wired connection direct to the router, no problems.
Next update should include a home button and source button on all screens.
After today’s update, you may need to run a firmware update on the Mind2 itself; otherwise the app may lock up, as mine did. After updates, all runs well.
Response from developer
Hi there, Thank you for reporting this issue to us. Did you open a ticket by using the report a bug feature in the app? If yes, we hope our support team was able to solve the issue. Also, we are aware that we need some improvements on the UI, but in the meantime, here is quick tip : while browsing any sources in the Library List, you can tap the title of the window to go back to root of the browsing view. We hope that helps! In any cases, we are sorry for the troubles. the MOON Team
