MPLS Parking User Reviews

MPLS Parking
MPLS Parking
City of Minneapolis

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  • Useful, however.... TERRIBLE BATTERY PERFORMANCE

    I used this app recently and it is improved user experience from previous versions, however after I paid for my parking spot, I noticed my phone battery was drastically dying! Like losing 5% per minute (not great when you’re out, already low battery, and need your phone)...

    I know it is this app’s fault because I first closed all my other apps and saw no change. Once I closed the mpls parking app from running in background though, suddenly my phone was back to holding a charge like normal. LAME... now I can’t see the countdown or extend time because I’m at 5% battery life and not risking it!

    I hope the developers see this and can figure out how to stop the app from using so much battery! Clearly something is constantly refreshing or something... The product team needs a better QA team to catch stuff like this, so the users don’t lose battery due to app performance.
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  • This app has come a long way!

    I’m amazed by how much you guys continue to update this app. Today it’s very efficient and super easy/fast to use. Tons of payment options which is very convenient (especially when you’re in a rush and don’t have time to pull out a card and manually enter all the numbers).

    What’s also nice is you get a timed warning before it expires. So while you’re still at dinner or at a meeting that’s running over time, you can simply extend the parking time rather than running out to the meter in person.

    One thing that would be a nice addition is to have an option to view pricing. Also maybe a notification or start up display for holidays/days where parking is free.

    Continue the good work!
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  • Excellent app. Need options

    The app works great! However, I wish that there’s an option to change the license plate after you paid for parking. Sometimes, I forgot to change to the correct license plate before paying, and I ended up pay for one parking spot twice.
  • Trouble adding credit card for payment

    Great app, but occasionally credit card info disappears and there is no option to re-add that card without using Apple Pay, Visa Checkout, Masterpass or similar platforms. A big pain - please fix so simple credit / debit card addition is always an option!
  • Convenient but Unforgiving

    While it’s much more convenient to use this app, it also encourages expensive mistakes. If you entered the wrong space number or selected the wrong vehicle, there is no way to correct your session. You just have to pay again. That can be pretty expensive when you’re parking downtown. And as far as I can tell, there is no way to request a refund.
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  • Cannot change default payment method

    I added a new credit card number , deleted an old credit card number that was the default payment method. Now ApplePay is listed as the default and I cannot change the default to the new credit card number. I called for Help, the person did not know how to change the default payment method. Frustrating and silly.
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  • Works well when it works

    The app works well when it works. That said, the new version has one of the best examples of how not to design a user interface I’ve seen in a while. Options that force more decisions than are necessary, excessive prompting, and functions that invariably have issues if the server response is not *just* right. Also, your parking history and expiration notifications may or may not work (hint, local timer/alerts guys, not server push).
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  • Is not optimized for customer service ease.

    I’m often frustrated with this app because it makes it unnecessarily difficult. I just went to a game with my brother, offered to pay for parking and paid $24. Then realized I typed his license in wrong. The solution? Pay $24 again with the correct license plate number. Support was no help, even on the phone. If I had paid at the machine on the street the license number would have been irrelevant.
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  • Map location

    I am currently working downtown new construction. All the meters around me are 4 hr or 2 hr max. I thought I would download the app so I don’t have to leave to put $ in the meter? But when I enter the space number it pops up on the map as a different location than where I am parked ??
  • It works!

    There’s very little else that I care of in a parking app beyond two simple things that this app does well: first, it needs to work. Secondly, it Hass to work easily and intuitively so that I can figure it out on my own when I’m in a hurry. Well done Minneapolis parking app!

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