My Viettel User Reviews

Top reviews

Tệ

Quá tệ thật sự tại sao gói UMAX300 sao lại mất đi? Bây giờ không có gói nào không giới hạn trong tháng hoặc trong năm luôn à ? Bây giờ xài được 1 tí thì hết mạng rồi phải đăng ký lại, phải tạo ra gói nào không giới hạn để khách hàng đăng ký 1 lần cho đỡ cực chứ. Chăm sóc khách hàng (tệ), app khó hiểu (tệ),không có gói nào hay sản phẩm nào tốt (tệ), bảo vệ số điện thoại khách hàng (tệ),… không thể tin được đây là nhà mạng của quân đội Việt Nam bởi vì thật sự quá là ( tệ hại ).

It's really too bad, why did the UMAX300 package disappear? Now aren't there plans that are limited to a month or a year? Now, after using it for a little while, my network runs out and I have to re-register. I have to create an unlimited package for customers to sign up for once to be extreme. Customer care (bad), confusing app (bad), no good packages or products (bad), customer phone number protection (bad),... can't believe this is a military network Vietnamese team because it's really (terrible).
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Response from developer

Chào bạn. Rất tiếc và xin lỗi bạn về tình trạng bạn gặp phải. Mỗi thời điểm Viettel sẽ thay đổi các chương trình phù hợp. Dạ không biết bạn đang gặp sự cố hay điều gì chưa hài lòng về các tính năng app My Viettel ạ? Bạn có thể chia sẻ thông tin để Ad hỗ trợ nhé. DS_7844

Bad Internet

Internet is slow. Other floors away from the router in the house don’t get any WiFi even with 3 ‘mesh’ devices. Keeps disconnecting. Even the LAN connection randomly stops sometimes.
When asking in Vietnamese, the same repair guy always comes back himself and gives the same attitude without a solution. We paid a lot, and the good service disappeared since we paid. No refund option, and no English. If they don’t figure something out I’ll change to Vinaphone.
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Response from developer

Hello, sorry about the situation you are experiencing, what package are you using? Please provide the line name or Ad subscription to check the error status. DS 1415

English version

No English version !

Response from developer

Hello. App My Viettel does not yet support English language. DS_7844

Zero support for non-Vietnamese speakers

I had my wallet stolen. My bill runs out every month and I can never tell because this app does not support English. I tried to call my bank in the USA but I can’t get through to Viettel without going to a store where someone speaks English. Very upset!!!!

Response from developer

Hello. Thank you for connecting. With your wishes, Viettel would like to acknowledge your comments to improve service quality. Best regards. DS 1415

No English?

It’s 2023 and there isn’t English support? I saw a post on the Viettel website from four years ago apologizing for this. The service is good and fine and all, but the lack of English support makes having this app incredibly frustrating.

Response from developer

Hello. Thank you for your comments about Viettel's services and products. I will record the information so that Viettel can increasingly improve and serve users better. My Viettel currently does not have the feature to change language to English. DS_2939

No English version at all

The description is a lie

Response from developer

Hello! You can share the features that make you unsatisfied with using the application so that Viettel can research and improve it further. Looking forward to hearing from you. DS 2119

Language options

English-language options, please!

Response from developer

Chào bạn! Ad xin phép được ghi nhận ý kiến để Viettel có thể đưa ra các đề xuất phát dịch vụ trong tương lai. DS_6339

Như L*n

app xài như cái l*n. Tôi dùng mobi/fpt rồi!!!

Response from developer

Chào bạn! Bạn đang gặp phát sinh gì khi sử dụng ạ? Bạn có thể chia sẻ thông tin để Ad hỗ trợ nhé? DS_2698

No English language support

This developer has promised English language capability for 4 years now.

Response from developer

Hello! With your wish, Admin would like to acknowledge Viettel's research to improve the service. We look forward to accompanying you in the near future. DS 2119

No English

No English

Response from developer

Hello! With your wish, Admin would like to acknowledge Viettel's research to improve the service. We look forward to accompanying you in the near future. DS 2119

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