Poorly designed and ill-thought out feature set
Then turn to messaging. Threads with your coparent aren’t searchable. So if you do need to go back and find something, your options are scroll up until you find it, export the thread to PDF or text and search it there. The apps solution, allowing you to bookmark individual messages is a largely useless feature, as you will not remember what you need to look for until after you’ve scrolled away from it.
If I didn’t have to use this app, I wouldn’t. I wish the company would invest as much in making the app useful as they clearly have in lobbying jurisdictions to mandate its use. Now, rest assured they respond with their boilerplate response indicating that they don’t actually care.
Response from developer
Thank you for your feedback. AppClose has hundreds of thousands of users and is court ordered in nearly every county in the United States. We would need to speak with you to better understand the problem you encountered. Please contact us at support@appclose.com so we can help resolve this issue.
Poorly designed and ill-thought out feature set
Then turn to messaging. Thread with your coparent aren’t searchable.. So if you do need to go back and find something, your options are screw up till you find it, export the thread to PDF or text and search it there. The apps solution, allowing you to bookmark individual messages is a largely useless feature, as you will not remember what you need to look for until after you’ve scrolled away from it.
If I didn’t have to use this app, I wouldn’t. I wish the company would invest as much in making the app useful as they clearly have in lobbying jurisdictions to mandate its use. Now, rest assured they respond with their boilerplate response indicating that they don’t actually care.
This app has potential but the calendar is horrible
Needs improvement, something similar to microsoft outlook calendar is needed
Response from developer
AppClose has hundreds of thousands of users and is court ordered in nearly every county in the United States. We would need to speak with you to better understand the problem you encountered.Please contact us at support@appclose.com so we can help resolve this issue.Thank you.
Co-parent calendar
I wish I could set up alternating holidays based on year without having to enter it manually.
The BIGGEST GLITCH that needs fixed is the syncing ability with the other coparent. I am the organized one and I entered in everything, the co-parent still is not synced up after weeks of trying. Every-time he’s tried he gets an error. I even tried for him and again an error. This app is null and void if the calendar isn’t shareable with the co-parent. The reason I wanted to this app was so I can link with the coparent relevant events, accurate logging of swapped days, pick ups and drop off - and not risk sharing my personal calendar in Google with my ex. Or even have the risk. If this glitch could be fixed. It would be a 5/5 for me.
I’d give no stars if I could
Response from developer
Dear AppClose user, thank you for using AppClose. Hundreds of thousands of co-parents rely on AppClose for their monthly communications, scheduling, and paying court-ordered reimbursements, shared expenses, and child support. If you ever need assistance or want to learn more about our features, please don’t hesitate to reach out to our support team at support@appclose.com. We’re here to help!
Can’t add photos from camera roll
Response from developer
AppClose has hundreds of thousands of users and is court ordered in nearly every county in the United States. Here is the link to our help file describing how to add picture to the chat message: https://support.appclose.com/hc/en-us/articles/25176326673179-How-do-I-add-files-or-media-to-a-chat . Please reach out to our customer support at support@appclose.com, and we'll make every effort to ensure your experience with our app improves. We're here to help and look forward to assisting you.
Needs updating
Also the chat feature can load slow and make images hard to view.
Zendesk
The issue is that it seem that with multiple custom parenting schedule it limits for a month a display of 5 but I need more also If I could put reuccurency to every 30 days it would suits my needs.
Response from developer
Dear AppClose user, thank you for using AppClose. Hundreds of thousands of co-parents rely on ApClose for their monthly communications, scheduling as well as paying court ordered reimbursements, shared expenses, and child support. We can help you with the issues you described in your review if you contact our support at support@appclose.com . We have no way of contacting you if you post an issue as a review.
Lost files, photos and other documents
I’ve now missed medical appointments as the information was sent via photos that are blank and have an Ex who refuses to send them in another way.
Thank you for making an app where I miss vital medical appointments due to bugs!
Response from developer
Dear user, since our launch in 2016, no texts, photos or user information have been lost. AppClose has hundreds of thousands of users and is court ordered in nearly every county in the United States. We don’t have reports of other users having the same issues you described in your review but we will look into it if you contact our support@appclose.com. We have no way of contacting you if you post an issue as a review. Thank you.
Fundamentally Flawed - Abysmal App!!
Therefore as someone fleeing domestic abuse from multiple family members, they are able to share the login and bombard the victim with further abuse from multiple devices.
A simple mobile number would be far better at holding the perpetrators to account.
Courts naively believe offenders will follow the rules, which is comical to say the least.
This app therefore only empowers abusers without risk of consequences.
Utterly shocking and shameful.
