Best wings ever
We have loved buffalo wings for a long time but they have to be perfect. No soggy skin but crispy and the sauce must be a combination of savory and the right amount of heat. The place we used to go to the owner’s retired and kids took over. Never the same. We try not to order wings during peak times because they don’t get cooked to crispy because they are in a time frame to get these orders out however when we do order they are the best. This is the first time I’ve felt compelled to write a review and I should have done it sooner. When a great job is done they deserve to hear about it. I talked to the manager to tell him personally how I felt about him and his staff’s performance. He said his name was Eric. It maybe a small thing but I had to do it. Kudos to them and thank you for an awesome meal. Sincerely, Rebecca Elliott
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Needs more customization
The app is pretty convenient and overall works like how most food apps do, no real problems there. My only advice to them is to add more customization, for example when you are picking the sauces/rubs, they don’t have an option to pick how many, it just splits it equally based on how many sauces you picked so if you ordered 20 with 2 sauces, it’s going to do 10 and 10, even if you wanted more like 15 and 5.
Secondly, still on the customization, I particularly enjoy the Buffalo rub on my wedges, but there isn’t an option for that on the app, nor is there a “special instructions” section to add that in.
These are the types of customization I mean, just add every option that is available when dining in/ordering over the phone onto the app, I’ll pretty much use it exclusively if they do that!
Secondly, still on the customization, I particularly enjoy the Buffalo rub on my wedges, but there isn’t an option for that on the app, nor is there a “special instructions” section to add that in.
These are the types of customization I mean, just add every option that is available when dining in/ordering over the phone onto the app, I’ll pretty much use it exclusively if they do that!
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Repeatedly closing automatically while attempting to scan receipts
Title: Disappointing App Experience at Buffalo Wild Wings
Rating: 2/5 Stars
As a frequent visitor to Buffalo Wild Wings, I decided to give their app a try for the convenience of earning rewards and scanning receipts. Unfortunately, my experience with the app has been far from satisfactory.
The main issue I encountered was the app repeatedly closing automatically while attempting to scan receipts. This technical glitch not only wasted my time but also left me unable to claim the rewards I rightfully earned. Despite multiple attempts and even reinstalling the app, the problem persisted.
Additionally, the user interface of the app felt outdated and clunky, making navigation cumbersome and frustrating. It lacked the smoothness and efficiency I expect from a modern restaurant app.
While I appreciate the concept of earning rewards and simplifying the ordering process through the app, the execution fell short of expectations. In the end, I found myself resorting to traditional methods of redeeming rewards, defeating the purpose of using the app altogether.
I hope Buffalo Wild Wings addresses these technical issues and invests in improving the functionality and user experience of their app. Until then, I'll think twice before relying on it again for my dining needs.
Rating: 2/5 Stars
As a frequent visitor to Buffalo Wild Wings, I decided to give their app a try for the convenience of earning rewards and scanning receipts. Unfortunately, my experience with the app has been far from satisfactory.
The main issue I encountered was the app repeatedly closing automatically while attempting to scan receipts. This technical glitch not only wasted my time but also left me unable to claim the rewards I rightfully earned. Despite multiple attempts and even reinstalling the app, the problem persisted.
Additionally, the user interface of the app felt outdated and clunky, making navigation cumbersome and frustrating. It lacked the smoothness and efficiency I expect from a modern restaurant app.
While I appreciate the concept of earning rewards and simplifying the ordering process through the app, the execution fell short of expectations. In the end, I found myself resorting to traditional methods of redeeming rewards, defeating the purpose of using the app altogether.
I hope Buffalo Wild Wings addresses these technical issues and invests in improving the functionality and user experience of their app. Until then, I'll think twice before relying on it again for my dining needs.
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App is completely insecure
All over the internet I am seeing others going through this. Someone cracked an admittedly weak password on my blazin rewards and used all of my points. Support got my points back and I changed my password to a proper strong password. But I noticed that after changing my password multiple times, the phone app DOES NOT force re-login. I’ve changed my password over and over and without fail someone keeps placing orders to the same BWW under different names with my points. But they don’t use the “forgot password” method because when they use my rewards, my last password is still good. I’m sure they’ve never once been faced with my new password. This has been a problem for over a year - I see threads on Reddit with this issue that are over a year old. No update for this massive security flaw in over a year is flat out garbage .
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Pick up timing bug
I have ordered twice off of the app to pick up an order after a work shift. Both times I place the pick up time for the order a day before that work shift so I don't forget to buy food. I choose what food I want, put it in the cart, type in the day and time I will pick up the order, and pay. BOTH TIMES after I finish paying the app tells me that my order will be ready in 30 minutes. This is not the time I specified. I've had to call the restaurant and tell them that no, I don't want my order in 30 minutes. I want my order at the time I put into the app. The workers I've talked to have been great. They fixed my pick up order in their system. Yet when I ask them if I'm doing anything wrong in the app, they don't know.
This is very frustrating. I don't want to call the restaurant to fix the pick up time every time I order food from here.
This is very frustrating. I don't want to call the restaurant to fix the pick up time every time I order food from here.
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Terrible
Every time I want to use points on this app, without fail, it doesn’t work. It is so incredibly infuriating when I want to use my points to get food I’m craving only for them to not work and then have to wait 24-48 hours for it to refund the points. What is the point of having a rewards program if it doesn’t even work. Sure ordering food with actual money works well, but any time you try and get some free food it fails, At this point I feel it’s on purpose. And if you go into a restaurant and show them the app and that it said it’s used the points, they still won’t do anything about it. Like the points are gone and you can see when it happened, just make and give me the food. But they send you to the customer support line instead, which closes before dinner time anyways. Just use the website, there literally no point in getting the app
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App stopped working altogether with last “update.”
I fairly regularly order from my local BWs and have been incredibly frustrated by the performance of the app since the last update. It continues to stay stuck on the loading screen (image of the BW logo) and will stay that way for hours on end if I allow it to do so. I’ve tried hard reset of my phone, deleting and reinstalling the app, and have finally had to settle ordering through a browser (which constantly tries to redirect me to app). It’s ridiculous that this continues to be an issue, and frankly has caused me to take my business elsewhere more often than not. I won’t even go into details about the diminishing quality and portion sizes that have become the norm in the past year or so at ALL of the locations I’ve visited. So B-dubs, please either fix this, or don’t be shocked when your customers continue to go elsewhere….
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It’s BWW so…
Everyone knows BWW leaves a lot to be desired when it comes to service so here in Hawaii it’s no different. I rarely get the correct order when I order delivery. Sometimes I’ll get a good manager who can fix it but most of the time it’s hit or miss. Called before placing my order tonight to verify I could do all flats because it’s not giving me the option online, was told yes, placed the order, called to have the note added, and now they said they can’t do it. I have no problem paying the dollar extra for all flats (silly) but now they’re saying they can’t just write on the ticket that gets printed out and sent to the kitchen ‘all flats’?? What? 1: I just called to verify. 2: Why can’t you just write on top of the ticket ALL FLATS. ? Seems like such a small, easy request. Frustrating, but I guess par for the course for BWW. I have to stop being surprised that every order is more difficult than it needs to be. I guess just hoping upper management sees this and cares enough to try to make some changes.
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What is going on?
For the past several day’s now I have not been able to access my app. It keeps saying that online ordering is not available but every time I go in there they are saying they are receiving online order’s. Not to mention that somehow it changed my birthday and there’s no function button for me to switch it back to my actual birthday and I’m constantly missing points. Then I go to the location to order my food and I can’t get the it because apparently there was no honey garlic sauce. Seriously what is going on. And the app kept deleting my card information forcing me to have to keep re-entering it the two to three times I was able to order through the app. This is beyond frustrating and I’m sure it’s some sort of information breach. Please do something about this and take care of your customers. We don’t deserve this type of disappointment with your food costs being so high. And stop charging people who order to go. I shouldn’t have to pay more simply because I’d rather eat from the comfort of my own home.
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Frustrating at times
I recently used the Buffalo Wild Wings app and unfortunately had a difficult user experience. One major issue I encountered was that items were being taken off my cart without any explanation. For example, when I added wings to my cart, they would be removed when I selected a specific sauce. It was only when I removed or changed the sauce that the wings stayed in my cart. This made the ordering process frustrating and confusing.
Additionally, I noticed certain customizations are missing for some of the items. For example, there were no options to select all drums or flats, or add extra sauce to my order. This was disappointing as these are options I would normally expect to see when placing an order.
Overall, while I appreciate the convenience of using the Buffalo Wild Wings app, the user experience could definitely be improved. I hope these issues are addressed in the future to make the ordering process smoother and more enjoyable for customers.
Additionally, I noticed certain customizations are missing for some of the items. For example, there were no options to select all drums or flats, or add extra sauce to my order. This was disappointing as these are options I would normally expect to see when placing an order.
Overall, while I appreciate the convenience of using the Buffalo Wild Wings app, the user experience could definitely be improved. I hope these issues are addressed in the future to make the ordering process smoother and more enjoyable for customers.
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