STAY AWAY FROM THIS PRODUCT
Garbage, don’t buy this junk it’s always crashing and causing problems
Not as good as it used to be
This software is absolutely riddled with defects, and each new update brings another challenge. The latest software updates on an iPad and the latest software updates for ServiceTitan constantly freezes and logs out for no reason the service titan team are aware of the issue and are working on the issue but this is the companies soul software, and this is simply not acceptable.
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Service Titan software
We have been on service titan for three years. Our biggest challenge to getting started was the price, Service Titan has been one of the most important things for the growth of our company. It has made growth easy, has made doing business easy, if you are an HVAC residential contractor looking to grow, Service Titan is the platform/system you will need.
Our reviews have grown
Our time cards are automated
Customer, project information, pictures are in one place.
We use
Office, phones
Dispatch
Sales, service, maintenance, installation.
We also mostly work remotely because of the cloud platform.
If you are serious about business use this software.
Commit to it!,
Our reviews have grown
Our time cards are automated
Customer, project information, pictures are in one place.
We use
Office, phones
Dispatch
Sales, service, maintenance, installation.
We also mostly work remotely because of the cloud platform.
If you are serious about business use this software.
Commit to it!,
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I do not recommend this software to anyone.
Having used several CSM programs. This one is over priced and over promised on capability/features. Look if all of your employees have the IQ of Cavemen and Neanderthals this might be for you. The software is slow, the company makes all these promises to sell you on a long contract, then won’t actually stand behind there program once you sign up. I have literally ran out of passwords to replace mine with because it always wants me to replace it. You can not switch between IPad and Phone without logging in and out from one to the other. It wants to constantly track to device all the time. No way to turn this off that I can find. I am actively recommending people do not use it to any one that talks about it in the industry. They try to make all the trades from Lawn Care service company’s all the way to HVAC in the same box. It is most definitely not for Commercial company’s. This software has actually made me want to quite my job it is so annoying.
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Pretty awful app
Ive used esc and field edge and payzerware and service titan and out of the 4 Servicetitan has got to be the absolute worst. From it reseting my password 3 times in 3 months, only made for ipads so if you have an iphone make sure you bring a magnifying glass for the small text, like what other apps only format for ipads? The clock in and out feature is vague as heck, the company i work for still doesn’t understand it at all so don’t expect everybody to understand. And the training course i was sent didn’t even launch so don’t rely on them to teach ya how to use the app. Good luck anyone who tries it
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Unmeasurable Value!!!
In addition to all the great features like equipment recording and record keeping, as well as being able to create job nots, just having a system that you can document and record all your work for future referencing is amazing and can not be measured with a dollar amount. It’s more then that. Thank you Service Titan.
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Good app. Needs more history access on mobile.
My main issue as a On-Call service technician.
We use an answering service. When not dispatched we are currently unable to open a customer file to see the full history including photos, warranty status, and equipment info. When on call it’s extremely helpful to have this information prior to dispatching. Once dispatched we can see it all but we aren’t going to dispatch unless they agree to the quoted diagnostic fee first. No reason it couldn’t all be READ ONLY until dispatched.
Summary, don’t grey out history/info buttons. Make them searchable on mobile.
We use an answering service. When not dispatched we are currently unable to open a customer file to see the full history including photos, warranty status, and equipment info. When on call it’s extremely helpful to have this information prior to dispatching. Once dispatched we can see it all but we aren’t going to dispatch unless they agree to the quoted diagnostic fee first. No reason it couldn’t all be READ ONLY until dispatched.
Summary, don’t grey out history/info buttons. Make them searchable on mobile.
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Understand
I see mostly a few techs complaining while everyone else loves it. It was built more for the customers so the tech can put together options with prices right at your finger tips. Save photos for the customers and your company. This app is a game changer and I work with the guys who created it. When you get it down it’s literally a game changer. They do take your feed back and are constantly making things better. This has literally taken drowning companies and turned them around. Some companies hire Brandon to come to their companies for 3 days and do a few courses and it literally has a 100% success rate when done right.
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A Techs best friend!!
I’ve been using this app for 6 months now. It is the best app out now in the field of service work. I fully recommend this application to any company that has a service department. It allows the tech to take payment by cash, check, or charge right on site.
It also allows the company to track its employees progress, email a copy of the invoice to the customer, and keep account of materials used on the job. There’s so much more this app does. Try it out today!!
It also allows the company to track its employees progress, email a copy of the invoice to the customer, and keep account of materials used on the job. There’s so much more this app does. Try it out today!!
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SLOW
Service Titan is a an amazing product, if it can just tighten up some key areas. Experience when using an iPad:
- Syncing - Doesn’t always work. I can leave the job open, signed into wifi at the customers house and it will sometimes not finish the sync. Then try to ope the job back at home or the office and items weren’t synced. This becomes very painful when we need to go back out to the job for items that did not sync.
Slow Loading - After pressing an action like dashboard, history or follow up for example, it takes 5+ minutes to load. This becomes difficult when sticking to a time frame out in the field.
Privileges - Office profiles have different privileges than field agents using the app. If I need to add privileges such as a custom message in the estimate, I should be able to get clearance from my manager and be able to have that ability assigned to my/sales teams profile.
Follow Up - In the calendar, it would be great to add notes, so I can write in why I’m following up and see it on my phone/tablet calendar.
If these were fixed, I would re-rate to 5 Stars!
- Syncing - Doesn’t always work. I can leave the job open, signed into wifi at the customers house and it will sometimes not finish the sync. Then try to ope the job back at home or the office and items weren’t synced. This becomes very painful when we need to go back out to the job for items that did not sync.
Slow Loading - After pressing an action like dashboard, history or follow up for example, it takes 5+ minutes to load. This becomes difficult when sticking to a time frame out in the field.
Privileges - Office profiles have different privileges than field agents using the app. If I need to add privileges such as a custom message in the estimate, I should be able to get clearance from my manager and be able to have that ability assigned to my/sales teams profile.
Follow Up - In the calendar, it would be great to add notes, so I can write in why I’m following up and see it on my phone/tablet calendar.
If these were fixed, I would re-rate to 5 Stars!
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