Leave a Review Walmart MoneyCard
Works great, majority of the time!
I’ve used this App and the bank that backs it and honestly it does work great. Only one snag with the App is you have to make sure you are running the latest version to get full access! Just like a regular bank that too only can do so much. Even with the severe weather that hit the Houston area I was able to get into my account and check it. Only problem I had encountered was trying to obtain copies of my bank statements! It too did the bleep totally forgot who I was while still using the App. When you encounter this try to stop what you are doing in the App and close it, wait at least thirty minutes to clear the network bug! This is where most users get their account compromised over. Frustrating you bet. Sadly, they do so have a daily limit of $500 a day to withdraw. I too got stuck in a pinch and needed to get more than the limit could give me. My work around was simply draw $260 separately on two days at a Walmart. Why? The FEE’s that’s why, you don’t get hit as hard if you do this at checkout! Hope this little bit helps others here, been using the App for just over two years and had almost zero issues until this recent freak storm that hit the Houston area.Show lessDeveloper Response
Hi, we are really sorry to hear about the issue you are facing. We would like to know more about your concern, so we can further assist. We would appreciate it if you could send us the details by logging into your account at www.walmartmoneycard.com or via the mobile app and clicking the "Chat" icon to initiate a chat for assistance, or by sending us a private message to one of our social media accounts. You may also call our Customer Service hotline at (877) 937-4098 for immediate assistance. Thank you! – Team Walmart MoneyCard.Goes Down too often
It seems like every other month there is some sort of system problem. The one happening right now is the money I have in my savings is not showing up. I keep my money in the savings until i need to use it to protect my money from being stolen or used without my knowledge. Currently It says $0.00, which is incorrect.
When I use the chat to find out what’s going on they just say they’re sorry for the inconvenience and the issue has been escalated to the appropriate department. It has been over 24 hours now with no access to my money and it is more than just an inconvenience.
In the past this has happened but didn’t last as long. There are also times when you can see the money but you can’t move it or if you can move it the balance isn’t updated for hours. Very inconvenient if you are getting ready to check out somewhere and you’re waiting for the funds to transfer.
I have 1 month left until I claim the cash back that I have earned the past year then I’m done with this card.Show lessPlease fix this mess or you’re losing a long term customer
(Update Feb 2024) It’s been six months. Still the issues are not fixed. They did an update. Screwed it royally. Know if. And still don’t have it fixed. I never ever used to have one problem with the app or card. Not one. I recommended it to everyone. Wouldn’t recommend it to a dog at this point. Did the balance issues. My money shouldn’t fluctuate. I can’t trust the balance ever. And the slide to check balance doesn’t work unless you log in. So why have it at this point. DO NOT RECOMMEND.
How long does it take to fix the mess you created with your updates?? I have had this card for over 7 years. Never ever had any issues until August. I am so tired of it being declined for no reason. Repeatedly. Slide balance doesn’t display the correct amount unless you log in. I’ve relied on that feature for years. I’ve even had my balance change. It would bounce up a couple hundred dollars, I’d make a purchase then suddenly be over drawn. Prepaid capabilities should be getting more advanced not worse. Why is this not being addressed or fixed.? It’s been months with plenty of time. And I don’t want a developer response. You know what the problems are clearly, so fix them!! I’ve had the same routing number for so long I don’t want to change but I will if I have to. Chime seems a lot easier. At this point it feels like Walmart Money Card has turned into a scam to hold everybody’s money hostage. It’s OUTRAGEOUS.Show lessDeveloper Response
Hello, we're sorry to hear about what happened to your account. We would love to take a look at the issue. We would appreciate it if you could send us the details by logging into your account at www.walmartmoneycard.com and clicking the "Chat" button to start a chat, or by sending us a private message to one of our social media accounts. Thank you! -ARP