Leave a Review Walmart MoneyCard
The downfalls of a Walmart prepaid card
I’ve used a Walmart prepaid card for a year no problems, now it has expired and a new one was sent I was allowed to deposit money on the new card only to find out that although they say it’s activated it is not !! I have spent the majority of a week and talked to customer support over 20 times and no one can figure out how to activate this card and when I call the on line guy says it’s activated but it is not , when I downloaded the app I keep getting a message that says due to technical difficulties they can’t do anything now they have my money and I can’t access it I feel like I’ve literally been robbed since I can’t take off my money, the card is not functional and no one knows a darn thing , now I have to get an attorney to figure out how to proceed from here to get my money back plus I’m so ready to sue them for emotional distress !!Show lesscrazy at this point
Nothing but problems
I planned on getting a plain old prepaid visa as a gift for a friend. I brought one of these money cards up to a cashier and asked if it would be good for that purpose. She seemed sort of confused but said it would be fine. After reading into it a little, I decided to keep it because it was too complicated for a gift. Monthly fees, re-loading. This was definitely not it. I’ve had nothing but problems with it. First of all the set up was obnoxious. Now I can’t get onto the app, and can’t seem to find any answers to my questions. All I want now is to just cancel it and throw it out, but I don’t know if it will start sending me bills for the monthly fees if it eventually runs out. This was honestly the worst thing I have ever bought. Should’ve just given cash as the gift.Show less@nnie🐠
Less than one star
I got the card to be able to pay my bills and hopefully us it for our business. I loaded the card and when I got on the app. I followed all directions at no point it this registration was I prompted to choose a PIN number. I used the card for a couple of weeks by changing the debit to credit. Yesterday I purchased my groceries then scanned the second order for the business that transaction was declined! I tried it again declined! I took my items to customer service. They helped me call the number on the back of the card, the lady I talked to said she would approve the purchase but I had to wait one hour!
I but the groceries back I couldn’t wait. Today I tried to purchase my groceries, declined again! I took the items to customer service I called the number again and the lady hung up on me when I asked for a supervisor. I called back again, the customer service associate then tried to help me with the call, she finally got with a supervisor he was talking us through the application and the application had no place to choose a PIN number, he said to try the purchase again and when it again was declined he hung up! I just want my money back! Do not buy this card!
Very dissatisfied customer
Lisa WesselShow lessLisaWessel
Laghing transaction screen
Hello, I’ve had this card for roughly 7 years. I think its great. The application is sometimes slow. Im not a picky person but when i try to check my transactions i get frustrated. Has been this way since forever. Ive had many phones, upgraded when i can. Ive been on my wifi, different wifis, different cities, reception bars full blast and it still lags. It lags so much that my phone auto locks on me. I have to keep touching the screen to make sure it stays on. Every time i update the app, I'm expecting this to be fixed but zilch. So i figured maybe writing this will get some eyes on the issue and implement a fix. Positive feedback.Show lessJohnyConfidence
Very beneficial, only one issue.
This card is great for the things I need it for. Bill pay online, loading it for free when I cash a check at Walmart, getting a percentage back of what I spend at Walmart once a year, and no charge to send money person to person straight from the app. The only problem I have is that it is not Apple Pay compatible. I can deposit the money that is apple payed to me but I cannot pull money out of the account to Apple Pay someone else. And come on, iPhones have taken over so everything should be iPhone compatible. That’s my only complaint however, i do like the card tho. Thanks.Show lesstarrahlyn
WORST BANK EVER👎🏽👎🏽👎🏽
GREEN DOT BANK IS THE WORST EVER‼️ THEY LET A GYM CHARGE MY CARD $144 THAT I NEVER EVEN BEEN TO NOR HAVE A MEMBERSHIP WITH THEM ! customer service is UNPROFESSIONAL!!! I had to call for dayssss just to talk to an UNPROFESSIONAL MANAGER! I had 4 different agents get on the line & tell me that they was looking for a manager for me to speak to just to come back to the line 10minutes later telling me “the manager is just going to tell you the same-thing” I had to argue with this man just for him to go find me a manager! & the other 3 just put me on hold ! 2 hung up & 1 never came back to the phone! they denied my dispute due to “the transaction having no errors” LIKE WHAT DOES THAT EVEN MEAN WHEN IM EXPLAINING TO YOU I NEVER EVEN HAD A MEMBERSHIP WITH THIS GYM! now i’m waiting weeks for a letter explaining why they didn’t find an error so now $144 is gone from my hard working money because my card holder won’t even fight to see why tf my card was charged from a place I never even been to!!!Show lessGreenDotStealers
Legit !
I have had my card for 2 years direct deposit with the app never had any problems great interface text alerts on balance & deposits .. kinda cool really.. no need to worry about the government going directly into your account for depts because this is a smaller bank I stay away from tcf, us bank , Wells Fargo they sell your information and will allow enough to take from your account & then won’t allow to take out how much money u want with daily limits .. I have a credit card all in all this is a nice debit card plus if you shop at Walmart at the end of the year you get cash back actually cash . Really coolShow lessmarkkshootterrr
Frustrating.
This card is a rip off don’t purchase it! Loading fee is $3 and monthly fee is $5 so basically I spend $8 almost every month to have this stupid thing on top of that if you do not have the funds in your account when the monthly fee comes around - you still pay it and potentially go into negative even though they promote protection from overdrafting... LOL. Plus. One day I was having issues with my card and called customer service support (the number on the card) and they were so rude and very unhelpful, I was having a hard time understanding this women on the phone and she hung up on me!! So I had to start the whole process over again!
I spend a lot of money at our towns Walmart, I shop online with Walmart’s apps and yet over and over Walmart’s “representatives” or employees have a hard time showing me any sort of kindness when I’m nothing but that! It’s just frustrating and belittling to have to be subjected to this behavior! Even the shopping at our local store is unpleasant most time!
I don’t know but maybe Walmart should promote better customer service with all they’re departments a little more!! IShow lessjulessssssss15
Biggest mistake I’ve ever made...
I have had nothing but issues since the purchase of this card. Not being able to speak to a representative in person is beyond frustrating because the automated help crap doesn’t even have an option to handle the issues I am having. I loaded a weeks pay onto this card only to have my money locked away never to be touched again! This card gets declined just about everywhere I go. I cannot use it at atms or purchase gas with it. I downloaded the app to try and rectify the problem but it keeps giving me an error saying I need to go on your website on a web browser to access my account info. The app will not accept my login information which was entered correctly because I got access to my info on a web browser using my login info. I have reached out to Walmart twice with emails regarding my issue and have never gotten a response and it’s been over 2 weeks for both attempts. As soon as this gets handled I will never be dealing with this card again or Walmart as a company. Figure this out ASAP. I am extremely dissatisfied.Show lessdylan dif
This customer service is worse than AT&T
I’ve been using this service since last December and was told during sign up that I would not be charged an atm fee. Started tracking my transactions and figured out I was being charged that fee. I called customer service to address the issue and the representative was super unhelpful. She kept directing me to the app and even caught an attitude with me. Asked to speak to her manager to ACTUALLY address the issue, and was told they would call me back at their earliest convenience. It took them 6 DAYS to reach out to me and when they did the phone rang twice. I watched it. I was working so could immediately get to the call but stopped everything I was doing for this call and ended after 2 rings. A voicemail was left saying that that was management and since I missed the call I would have to start the process again. I’m seconds away from deactivating the card and deleting the app. Customer service is KEY.Show lessCedeaa
