Leave a Review Walmart MoneyCard
0 stars, awful app.
I’d complain a lot more about the app itself but I don’t even have the luxury of being able to log into my own account more than half the time. All I get is an error message basically stating something went wrong and I can’t log in. The card also cannot seem to remember my login info EVER so what’s the point of even making it an option. It’s a gamble when your money is actually going to be deposited, it could be 2 days early, it could be a week late who knows. Anyways I’d go on with a lot more detail as to why both Walmart and green dot are awful companies for hosting such a service with almost 0 customer support and 0 knowledge of how to make a functioning app but I literally can’t log in as you read this.
Ps,
Greendot, if you’re going to reply to this review. Do not tell me to call the number on the back of the card. It gets me nowhere and is useless. Considering you use the same couple reply templates just shows the amount of care you have for customers trusting you of all companies with their money. If you aren’t going to directly help me when you reply, do not reply at all. I cannot wait to cancel this account.Show lessjskuu
This WAS a great app and prepaid card
I have had the Walmart MoneyCard for 7 months now. The first 4 months everything was great. I always received my check 2 days before. I would receive consistent updates about my balance, deposits, and spending. Fast forward to January 2019 and an update changed that all! My spending notifications are delayed sometimes up to 24 hours. I NEVER receive deposit information. And I am no longer receiving my paycheck 2 days early. Everything that kept me with this card and the app has disappeared. Some days the app glitches so badly it force closes multiple times and I have to call to get my balance information. Slide for balance never works. Most days I have to refresh my balance 2-3 times to see an updated balance. I always have an issue moving money from my stash. There always seems to be a glitch, I just wish this could go back to being the easy to use, accurate app that I first downloaded.Show lessMAE_8
Worst customer service
Just got off the phone with a lady and explained to her that when I log in To my account it says that money was deposited into the account but when I call the Walmart number to check my balance it says It hasn't been posted .. she argued that their records doesn’t show it but when I called my other bank that was going to deposit the money, they say it was deposited a week ago .. then I ask to talk to a manager and she said that they where busy and would call in 4 hours .. I have bills due and need the money and Walmart doesn’t seem to care about me as a customer or any one else according to all the negative reviews on here ... worst Custumer service ever stay away from this card.Show lessfireplacemaker
Daryn and Cynthia Adair
We LOVE our Walmart Prepaid Debit cards!!!! The vault lets us squirrel money back for things that are important to us. We have direct deposit and never have to worry about overdrafts. I have noticed that I get notifications that the money is there and can spend or withdraw funds but the app shows processing later than notifications say deposits are made. I don’t worry though because I KNOW I cannot access funds that are not actually available!!!! And the ease of sending people money that don’t use your cards, is so much easier than PayPal!Show lessLiLi Adair
Held my check for a week and would let me have it back
I deposited the check on line so it would be free, but they held it for a dang week. I needed it the next business day like I was told it would clear. I would have preferences to cash it at the bank and deposit the cash because I need it now, but now I’m forced to wait and week. Customer service promised it will never be more than 1-5 business days, but 7 days is a week guys. Customer service want rude, but could do nothing more than apologize over and over. They couldn’t even get me through to talk to a supervisor. The deposits gets denied all the time and they won’t tell you why. This is terrible banking. My 10 year old daughter can do better than this. I’ve been depositing checks online with Chase for the past few years. I’m going back to fast deposits and reliable banking. It also not accepted at Uber, online, renters insurance, and can’t be connected to Paypal. I’ve called about all of these issues and there was nothing anyone could do.Show lessJa ray
Fantastic
I have used Wal-Mart money card for many years, at least six. I love that I never have to worry about overdraft fees. It simply will not let me use it if it's not there. Brick and mortar banks are always letting me overdraft so they can collect fees, I hate it.
Also, I recently had a $0.05 withdrawal from my account. It was a precursor to draining my account to see if it was a valid number. They immediately shut down my account. It took a few days to get a new card, but I didn't have to stress over having to deal with identity theft.
The app is great because I can pay bills, put money in "Savings" and know my balance immediately. Perfect really!
My Wal-Mart money card is my preferred way to bank. I love it. It keeps my money safe and they don't try to poach it out of me at every chance.Show lessSmoreSpohrs
Decent for a prepaid card
I use the Walmart instead of an actual bank. The app has had some issues. Sometimes it doesn’t give me the option to login, just the option to register a card. I’ve signed up for text notifications for transactions and sometimes those texts come hours or a day later. I’ve had my account info stolen once and my account was charged almost $200. I opened a dispute and it took about 2 weeks for an investigation and for me to get my money back. Customer service was clueless when it came to giving me info on the case. I like the “stash” feature. It’s similar to a savings account. I also like that by using my card I receive cash back on my Walmart purchases.Show lessrockdaschelfamily
absolutely love this app/card
we have used walmart money card for a couple years now, we LOVE it! we have never had any issues with it. our deposits go in 2 days earlier than anyone else’s. my account has never been in the negative. we have not had any problems. however, i rated a 4 star because recently when i try to go in to the app it says they were not able to log in and all my info is correct. but when it finally lets me log in there’s glitches with it. like the cash back tracker is showing $0 when there’s a cash back amount. and the entries for saving money in the vault is 0 when it shouldn’t be. but then i can log out and log in back in and it will show the correct info. log out and log in back in and it’s all messed up again. i think they just need to update the app. and i would be thrilled if they could fix this issue.Show lessStarlight2018
Developer Response
Hi, We regret to hear that you have some concerns with our services, and we truly apologize for any inconvenience that might have been caused as a result. If you would like to address this concerns to us directly, please contact us at your earliest convenience through the number on the back of your card. You can also chat with a live agent through your online account, and are welcome to send us a private message through the Contact Us link that is listed on our website (www.greendot.com/help/contactus). We look forward to hearing from you! Thank you, Green Dot CorporationThey are thieves
Got a direct deposit and they blocked my account submitted info they requested and they failed to disclose that I needed to put a case number which was never given to me. They have had my money going on almost 2 weeks now can’t tell me where my personal info is and won’t return the money back to my employer. I have contacted a lawyer and also reported fraud to my name because of this. My family is at risk of loosing our home. I have had to beg other friends and family for money for food and diapers. They have increased my depression had to go to Dr for this issue. They steel your info and your money. Then they don’t let you talk to anyone and they read from a script and repeat themselves over and over with no solution to help fix the problem. Never going to use them ever.Show lessMzaf1988
I have lost my cards and I’m still getting charged.
Okay, so here’s the thing I got my cards as a gift and I’ve put them both somewhere safe and now my stupid self lost them. So I have TWO inactive cards that are being charged a monthly fee of $5. I’m pretty sure that another monthly fee is going to be added tomorrow and each card will have -$15 balance. That’s a total of $30 I’ll have to pay before I can cancel my cards. Not really sure if I have myself to blame for forgetting the cards existed or you for charging me $5 a month? In my opinion if the cards are not active why charge them?! I can understand if a person was to use the card at least once a week. It’d be understandable to continue to charge them a monthly fee. With that said, I’m done complaining. :) HAVE A NICE DAY!Show lessTierraahh
