SO COOL
Doesn’t work and no help
In response to the developer… so assist me!! You’ve had my money for months. I’ve contacted you via every available channel yet you ignore everything.
Response from developer
In response to your update, we're unable to locate you with the name you used on your review "Jibber45". Currently, the best way to reach us is by emailing help@prezzee.com. If you put your name "Jibber45" into the subject line (or let us know what your existing ticket # is), we can locate you and respond immediately. If your unable to update your review again and have Facebook, feel free to DM your ticket # to us so we can search for it as well.
Review
Response from developer
Hi there, we'd be happy to help you find your card. Please reach out to help@prezzee.com and we can assist you with locating your card.
Easy gift card giving
Tip to the Company: allow the purchaser to correct any information they give if the card comes back “pending’, in my situation, I corrected the “pending” card with the correct address but it converted back to the wrong address when I resent, this needs to be fixed.
Great way to send gift card to loved ones.
Response from developer
Hi Murray.cc - thanks so much for your awesome rating and your feedback also, greatly appreciated. We’d love to have the ability to discuss your specific experience. If you’re able to contact us on help@prezzee.com and provide your contact details, we can find at time that suits you to give you a call. Many thanks. Team Prezzee.
Rubbish apps
Response from developer
Hi Arnold! Thank you so much for taking the time to leave us a review. Please accept our apologies for the inconvenience. It appears Countdowns gift acrd processor encountered an error with your order which has now been rectified Your order is now complete. Please refresh your wallet or try logging out and back in to see your eGift card. Our Product team are going to review the error messages for situations like this to ensure clarity for our customers in unfortunate situations like this. Let me know if you have any additional questions or concerns. Thanks, Team prezzee!
Doesn’t work
Response from developer
Hi LittleMac16 - thank you for your feedback. We’re sorry that you haven’t had a positive experience with Prezzee. If you’re able to contact us at help@prezzee.com we will be more than happy to assist and hopefully resolve your issue for you. Many thanks Team Prezzee.
Account recovery
Silly system
Also, when you try to choose which retailer to swap it to, you can't browse their shop.
So you either go by the brief description of things they sell, if you switch back and forth between Prezzee app and internet searches to see shuck items a retailer sells, how much they are, then go back and swap your card for that much.
I gave him dress of dollars in Prezzee as gifts, and I gave big spent them because it's too time consuming to bother.
Response from developer
Hi there, thank you for taking time to write us a review. We sincerely apologise for the less desirable experience you had with our product. Our Smart cards can be swapped to hundreds of top brands and rest assured that we are continuously working on having wider range of retailers that our valued customers, like you, can choose from. If you are still having troubles with your gift card or have any questions please do reach out to us on help@prezzee.com or call us at 1800 940 868.
