CEX.IO App User Reviews

Reviews Summary

Top reviews

Great airdrop

I absolutely love it and highly recommended

Towards to the future

Should try this to learn and earn

Amazing App

Great app for trading crypto

Trash service

In my opinion purchasing crypto on this platform is a poor choice due to extreme fees and outrageous minimums to transfer funds. I wrote customer service about some issues and they locked up my account because they did not like my opinion. I tried multiple wallets to send my crypto to which was all denied due to my wallets address being invalid. Only issue I’ve ever had with them. Very poor service, scamming company in my opinion. Cryptos available for trade is not as advertised. Take my loss as a group lesson and try the next platform.
I put 50$ on purchased 2 coins and made a withdraw which in total was over 20$ not to mention the multiple weeks going back and forth for no reason just to be able to withdraw my money. They also don’t have their correct license to conduct business in the state of Indiana but they do any way. Shady company read their reviews it’s a common mistake for many crypto traders
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Response from developer

Let us stress that CEX.IO is a centralized cryptocurrency exchange that operates within legal regulations and places a strong emphasis on the security and safeguarding of your funds. We prioritize the security and integrity of your funds, and we have no ability to engage in any illicit activities involving your assets. Please note that the fees are a compromise between transaction speed and the price itself. CEX.IO strives to implement competitive fees for your transactions so they’re completed without delays, and at the same time, we try to make these fees as low as possible so you don’t overpay for crypto withdrawals.

Can’t withdraw money

I’ve been trying to withdraw some money from my account and it’s not allowing me to withdraw any of my assets even for transfer any other exchanges

Response from developer

Dear user, we are sorry to hear about the difficulties you experienced with funds withdrawal. Unfortunately, we can't identify what exactly causes this issue, hence we encourage you to contact our support team via the chat button on support.cex.io so they can assist you as soon as possible. Thanks for your understanding.

Trash service

In my opinion purchasing crypto on this platform is a poor choice due to extreme fees and outrageous minimums to transfer funds. I wrote customer service about some issues and they locked up my account because they did not like my opinion. I tried multiple wallets to send my crypto to which was all denied due to my wallets address being invalid. Only issue I’ve ever had with them. Very poor service, scamming company in my opinion. Cryptos available for trade is not as advertised. Take my loss as a group lesson and try the next platform.
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Response from developer

Let us stress that CEX.IO is a centralized cryptocurrency exchange that operates within legal regulations and places a strong emphasis on the security and safeguarding of your funds. We prioritize the security and integrity of your funds, and we have no ability to engage in any illicit activities involving your assets. Please note that the fees are a compromise between transaction speed and the price itself. CEX.IO strives to implement competitive fees for your transactions so they’re completed without delays, and at the same time, we try to make these fees as low as possible so you don’t overpay for crypto withdrawals.

Verification

The verification is ridiculous.. I have been waiting for verification for almost two weeks and they already took my money out before they verified any information now all I want is for my money to go back on my card and they won’t do that. Be careful because they want your money before getting the card verification. I wouldn’t give them 1 star if I could be can’t. I have sent emails numerous times got some problem solved then another one comes up so be careful with this app. I am still waiting for answers!i
Update: I finally got verified almost took a month. But once you get verified is a good app to use.
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Response from developer

CEX.IO is a centralized cryptocurrency exchange that operates within legal regulations and places a strong emphasis on the security and safeguarding of your funds. We prioritize the security and integrity of your funds, and we have no ability to engage in any illicit activities involving your assets. We understand that the request for extra verification may seem like a lot for some users. However, it's crucial for us to follow our strict security policies. This step is taken to prevent anyone else from accessing your account and to make sure your funds stay safe. We want to ensure that only you have the right access to your account. By implementing these verification procedures, our main goal is to keep the highest level of security and protect our valued customers' interests. We're delighted to hear that you're now enjoying our app after completing the verification process. Therefore, we kindly request that you revise your rating to reflect your current experience with our app.

Verification

The verification is ridiculous.. I have been waiting for verification for almost two weeks and they already took my money out before they verified any information now all I want is for my money to go back on my card and they won’t do that. Be careful because they want your money before getting the card verification. I wouldn’t give them 1 star if I could be can’t. I have sent emails numerous times got some problem solved then another
one comes up so be careful with this app. I am still waiting for answers!
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BEST CRYPTO EXCHANGE PLATFORM

I was scammed by Metamore group, got a message from a trader on my Instagram and told me about how high their profit after investing was, I decided to invest in the online trade but they kept asking for more money including withdrawal fee and it was until then I realized I was being scammed. I couldn't let go because I invested my savings as at that time. I had to make a research on how I could recover my funds from them and I came across the tradewithanyafx up on instagram after so many research. I read several good reviews about the this app from various scam victims they have helped and I decided to contact the admin for help. I was opportune to get my money back from the scam brokers through the help of the recovery professional, they recovered my investments for me with all the profits I was entitled to within one week of contacting them. You can write tradewithanyafx on instagram for help too if you a victim of any kind of scam she’s with her working team are experts at dealing with online scam and assisting victims in receiving reimbursement, tracking down digital fingerprints, cyber analysis and thorough investigation. They offer other services such as Phone cloning, catching, monitoring and tracking a suspected cheating spouse, Website hack Boost of credit scores Clearing of criminal records Fixes bad debts etc
Contact them now!!!
tradewithanyafx
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Scam!! Stay away from CEX

It's very easy to deposit money into CEX.IO but the problem is when you want to take your money out!! IMPOSSIBLE! Avoid this scam!

It's been a few stressful days that I try to withdraw my money and I'm not allowed!

I've been asked to provide lots of documents like DL, holding it in front of my face to verify it. Then I was asked it is not enough and I have to send them a video telling that I'm aware of this communication and my request!
I did that and after a few days back and forward now I was asked again that what IPs I contact and if I'm aware of this activity from this IPs!!!
I am a constant traveler and use different location to have access to my account. And now they asked me my travel history!! What's this platform?? The exchange crypto platform or immigration office?!

The problem is they accept your money in a second and looking for ANY excuses to hold it and don't allow it to withdraw your OWN money!!!
Keep away from this scammers!
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Response from developer

CEX.IO is a regulated crypto platform that places great importance on maintaining effective collaboration with global regulators, hence our support team may request additional information for verification purposes per our Terms of Use. Moreover, we prioritize the security and integrity of your funds, and we have no ability to engage in any illicit activities involving your assets. We understand that the request for extra verification may seem like a lot for some users. However, it's crucial for us to follow our strict security policies. This step is taken to prevent anyone else from accessing your account and to make sure your funds stay safe. We want to ensure that only you have the right access to your account. By implementing these verification procedures, our main goal is to keep the highest level of security and protect our valued customers' interests.

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