Parent Hub User Reviews

Nexus Software Platforms Ltd

Top reviews

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Helpful & Speedy Customer Service

Sent a message via the website to add a second child onto the app, and the team responded very quickly to help me set it up! Thank you!

BethDBerry

6 months ago

Response from developer

Hi Beth, really appreciate the 5-star review! Thanks for getting in touch and taking the time to leave us a review - glad we were able to help. All the best - the Parent Hub Support Team

Parent user & school user

Absolutely love it. Much better than a lot of the communication apps out there. I use this as a parent and have never had an issues. I also work in a school and have no complaints, user friendly on both ends. If I am ever in a pickle the customer service is always 10 10!

BC15111111

7 months ago

Response from developer

Hi there, thanks so much for your 5-star review and fantastic comments! It's great to hear from someone who has experience using both the school and parent sides of Parent Hub. All the best - the Parent Hub Support Team

Parent hub User friendly

Parent Hub is super user friendly, if you have a problem their support responds within 20 minutes very efficient.
Thank you

Bogii3r1

2 years ago

Response from developer

Hi Bogii3r1, many thanks for your 5-star review! We're delighted you had a good experience and find the app user friendly. All the best - the Parent Hub Support Team

Ok

Used to be really good, but had to reinstall as it wasn’t working now I can’t add my children. School still waiting to hear back as to why!

emmerr

3 years ago

Response from developer

Hi emmerr, thanks for leaving a review! It sounds like you've created 2 accounts - please log in using your old account, or contact us directly for support on support@parenthub.co.uk so we can get you back up and running! Thanks - the Parent Hub Support Team

Helpful

App has always worked well, can’t fault customer care when I had a question, prompt response & helpful advice.

Cordysghost

4 years ago

Response from developer

Hi Cordysghost, thanks for leaving a review! Great to hear that you're enjoying the app and that you had a good experience with our Support Desk. All the best - the Parent Hub Support Team

It’s descusting

Please delete this appppp

Brody weldonk

5 years ago

Crashes all the time

Really frustrating app. Some features are great, user friendly and simple but the number of times I have had to reinstall as it’s frozen is infuriating. It is also impossible to access once an update is posted I presume to be due to high traffic of people trying to access. Please sort this out as have been using for 18m and consistent problems.

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Ansqui22

5 years ago

Response from developer

Hi Ansqui22, a quick update for you: our team have identified and are working on a fix for this issue right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you!

Awful

Won’t load and just overall very unreliable and to add to that it spams you with messages and notifications

jeff122445566778899000000

5 years ago

Response from developer

Hi Jeff, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you!

Awful

No matter how many times I delete and reinstall this app I never get notifications (I have checked all settings and they are fine) and I used to with previous versions, really hope the next school uses a different parent notification platform

Bittybrooker

5 years ago

Response from developer

Hi Bittybrooker, thanks for your review. Are you able to see messages when you tap into the app? Does the app icon show a red number 1 badge when you've got unread messages? Please let support@parenthub.co.uk know a few more details so we can look into this for you. Many thanks - the Parent Hub Support Team

Terrible

Absolutely terrible app. Notifies me when there’s a message but then is never able to connect to Parent Hub. On the odd occasion it has worked, it’s great for communication

wetcarrot

5 years ago

Response from developer

Hi wetcarrot, thanks for your review and for reporting this issue. Our team are working on a fix right now, but to get your app back up and running today, please: (1) tap into the app (2) restart the app (3) tap into the Done page (tick button, top-right next to Search). For further help, please contact us on support@parenthub.co.uk Thank you!