Can’t rebind my twotoo
Response from developer
Hello! I'm not quite clear on the issue you described. Did you mean you unpaired your account? Whether it's unpairing both sides or just disconnecting the device normally, you can reconnect the jewelry to the app and use it again.
Poorly made
Response from developer
Hello, we don't have the authority to cancel your account. Please check if the area code you selected when logging in matches the phone number you entered. Additionally, you can reset the password for your phone number by clicking on "Forgot Password".
Terrible App
My wife and I love these :)
I will admit, it was slightly tricky to get the bracelets connected with each other and the app. But we persevered through frustration and watched the video and read troubleshooting instructions included on the app. I’m happy to say that the bracelets work wonderfully! I even went on an overnight trip and the bracelets still worked when we were in different cities ♥️ highly recommend. If you’re having issues, try charging your bracelet. They don’t work great when the battery gets too low and the battery level doesn’t seem to be too accurate. Also try closing and reopening the app. We love ours!
Response from developer
Dear users thank you for your support of totwoo, your affirmation is our driving force, we will continue to oyster efforts to do a good job of the product, to provide you with a better service experience.
Mot worth it
Response from developer
Dear valued user, Thank you for your feedback. Regarding the issues you've encountered, we'd like to offer the following suggestions: Regarding the sudden shutdown of the jewelry: Please ensure that your jewelry has a battery level greater than 10. If the jewelry shuts down despite having sufficient battery, please provide the current version number of your jewelry to our online customer service. Try restarting the jewelry. If the issue persists, please contact customer service promptly so we can assist you. Regarding the jewelry vibrating unexpectedly: Please navigate to "My" > "Manage Tottles" > "Jewelry" > Click the firmware version of the jewelry ten times. After the tenth click, an upgrade page will appear. Please proceed with the upgrade. The upgraded jewelry should resolve the issue of unexpected vibrations. Regarding the jewelry not functioning when you leave the app: If you are using an iPhone, please go to your phone settings, find the Totwoo app, and ensure that "Location" is set to "Always" and that background app refresh is enabled. This will keep the app running in the background continuously and prevent it from being shut down by the system, allowing your jewelry to function properly. If you have any further questions or issues, please submit feedback through our app by going to "My" > "Online Customer Service". Describe the scenario where the problem occurred, and if possible, provide a video demonstrating the issue. This will help us address your concerns promptly. Once again, thank you for your attention and support for Totwoo!
Totwoo bracelet
Response from developer
Dear user, Thank you for your feedback. Regarding the issue you mentioned, we suggest that you click on the area code on the login page. This will take you to a page listing area codes, where you can search for the area code for Australia, which is "61". Once you find the correct area code, enter your phone number. Please make sure that the area code you select corresponds to your phone number so that you can receive the verification code successfully. If you have any further questions, please feel free to contact our online customer service. We will follow up promptly and assist you further. Once again, thank you for your attention and support for totwoo!
Troubles
Be purchasing anymore.
Response from developer
Hello, I deeply apologize for the inconvenience you've experienced. I suggest you unbind the jewelry and then long-press it for about 20 seconds to restart it. After restarting, reconnect the jewelry with the app to restore normal usage. Regarding the issue you mentioned about uploading pictures failing, it may occur due to network conditions. I recommend trying to upload pictures in a stable network environment. If you still encounter any problems, please contact our customer service promptly, and we will do our utmost to assist you.
Wouldnt connect
Response from developer
Hello, we are sorry for the inconvenience caused to you. If you still cannot connect automatically, you can restart the jewelry while ensuring that the jewelry has power. The steps are: press and hold the jewelry panel for about 30 seconds, and you will see red, green, and blue colors. When the three-color light flashes alternately, it means the restart is successful. If you still cannot connect, please contact lixiangqing@totwoo.com
Terrible app unfortunately
Suggestion to developers :
make ur app stable and simple ,which mean extra features are useless if the bare minimum isn’t working ,
make the connections between bracelets bullet proof , if not you’ll lose all your customers in a matter of months if ur lucky ,if not in a matter of weeks
delete the chat system it’s useless since people text or use social media and invest that time to reinforce the connections between bracelets and phones
Overall if you bought the bracelets… good luck… you’re gonna have a tough time , i would refund and suggest bond touch instead , less pretty but at least the bare minimum works perfectly unlike this abomination of an app .
Response from developer
Dear Totwoo user, We have received your feedback and I deeply apologize for any inconvenience you may have experienced. Here are some steps to troubleshoot the issue: 1. Please unbind the jewelry and press and hold the jewelry for about 20 seconds to restart it. 2. We recommend uninstalling the app and reinstalling the latest version. 3. Reconnect the restarted jewelry with the latest version of the app. Please try the above steps and if you encounter any further issues, please contact our customer service promptly. We are committed to resolving any problems you may have.
Can’t get code
Response from developer
Dear totwoo user, if you have not received the SMS verification code, it is recommended that you try to obtain the voice verification code. Please be patient and try to obtain it 3 times. After 3 times, the app will activate a temporary verification code. This is when you touch an unlinked jewelry, you can get a temporary verification code
