No gasten su dinero hay mejores opciones por menos
La verdad empecé a usar y llame pague y todo la verdad tuve muchos problemas para conectar la aplicación de el banco que nunca pude asta me toco cambiar de banco segundo nunca te llaman ala hora que te dicen si eres una persona ocupada no te gustara que estén jugando con tu tiempo a demás no te dan la atención adecuada ya casi un mes que estoy lidiando con lo de las taxas y me toca estar llame y llame por que no me ayudan a nada la verdad no recomiendo mejor busquen otras opciones aparte de eso ellos dicen que hablan español que fue por lo que me gusto pero siempre que me llaman es en inglés y si les digo que quiero que me hablen en español me mueven la cita asta para otra semana mas que me toca perder el tiempo
Show less
Glitchy, not worth the fees
The app malfunctions regularly. The messages don’t work in dark mode or light mode. The bank accounts always disconnect. The app crashes regularly
Outside of that the company is a total rip off. They charge you so much for the bare minimum. Hardly communicate and send automated emails that are elusive and lacking details
Would not recommend
Outside of that the company is a total rip off. They charge you so much for the bare minimum. Hardly communicate and send automated emails that are elusive and lacking details
Would not recommend
Show less
New Business? DON’T DO IT!
As a new business owner I thought I was doing the right thing spending thousands for tax “advice” and help. Not only is there no real advice given, it’s incorrect advice to line their pockets. Not only was I wrongly and told to file as an S-Corp, causing me headache and unnecessary extra paperwork- I’m having to do all the work myself in the portal they provided which isn’t even worth $50. I’ve been bounced around from person to person and one of the tax “advisors” said out loud, while talking to herself, “I really need to learn this”. You think?! I also just learned that although it was told my payment was for filing of all the taxes and forms, it really only covers income tax. I’m left to figure out state tax, sales tax, and county rendition filings on my own.
Huge disappointment. I definitely will not be using this service again.
Huge disappointment. I definitely will not be using this service again.
Show less
Terrible !
I am not even sure if the developers are paying attention to the critical feedbacks because most issues are still unsolved. This makes me to conclude that customers voice is insignificant to the 1800 accountant team and they just only care for sales of their services more than customer retention and satisfaction. Pathetic ! I don’t recommend this company or it’s services to anyone until they show an ability to improve. Period!
Show less
Is this a scam??
I have paid over $3k and have yet to have anything completed, for
payroll to tax filing to bookkeeping. Numerous attempts to get answers. My contacts keep changing and I attempt to tell the new person everything. 3 months and counting. About to miss tax filing deadline. No one will call me. Perhaps this review will help, warn others and maybe get someone to take ownership of this bad customer experience.
payroll to tax filing to bookkeeping. Numerous attempts to get answers. My contacts keep changing and I attempt to tell the new person everything. 3 months and counting. About to miss tax filing deadline. No one will call me. Perhaps this review will help, warn others and maybe get someone to take ownership of this bad customer experience.
Show less
Not Worth It
Initially when they have you on the phone, the sales people will give you the world. Sounds fantastic right? Wrong! The app is nice but your bank account will disconnect from it all the time which is a pain to get connected back, then once you get it connected again it looses all your data. Very frustrating and useless sometimes.
When it is working, it’s nice to be able to pull up reports and not have to do the calculations yourself. I definitely don’t recommend.
I’m sure when they reply, they’ll say something like they can’t find me in their records or something blah blah blah.
When it is working, it’s nice to be able to pull up reports and not have to do the calculations yourself. I definitely don’t recommend.
I’m sure when they reply, they’ll say something like they can’t find me in their records or something blah blah blah.
Show less
It’s a scam
I missed their deadline to file my tax return by 1 day apparently and it’s now been 72 days and still doesn’t seem like it’ll be done anytime soon . Let me be clear I did not miss the federal deadline April 15 I missed their deadline which I assume is March 31st but I honestly don’t know they were never clear about when the deadline was. I would message the team just about everyday for an update and they still tell me it’s being reviewed . I just don’t understand if I missed their deadline by one day why should I be penalized 70+ days ?!? 30+ days ago they said my return would be done in a week and nothing yet . Now I’m going to penalized with late fees which would never have happened if I had just did my taxes in person with a cpa
Show less
Poor app and bad service provided
The app was missing certain tasks & functionality, lots of bugs. It was recommended I use desktop & use website. The service provided by company was bad. The sales team is great, but once they have your $$ they’re done. I can’t get anyone to call me back and can’t make an appointment online or app. Not worth the cost.
l
V
l
V
Show less
Poor services
Tried to do my taxes with these guys. The accountant I had cancelled two meetings pushing my tax appointment right up to the deadline. Ended up cancelling my services due to the lack of urgency anyone at 1-80 accountant took on my behalf. I got none of the services I paid for from them.
Not impressed
Save yourself A LOT of money! Go with quick books instead. Bad customer service slow response to messages and never want to answer questions.
