Nope
Update: After many hours trying to troubleshoot (they decided we should be their free beta testers) they acknowledge there is a bug that keeps the C-Reach from working with other devises via Home-Kit (which is why I bought C-Reach, to work with HomeKit, just not exclusively). Someone will get back to me someday when the problem is solved. We want what we invest our time and money in to work, so it is hard to let go, but I think this one is going to have to be gone.
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I’m trying to do more than most folks I assume. Multiple sensors and lights and connecting to HomeKit (at least trying) Took multiple attempts to get motion sensor updated, and it still says it needs updating though firmware matches latest update. C-Reach won’t “connect” though it connects to network (so it says) but says it isn’t but on same screen says it is. Very frustrating. I’m very tech savvy so I’m making user errors; multiple tries and resets yield same results. And C-Reach (HomeKit Bridge) needs to be set up as part of a different “Home”? What’s that about? Can’t tell yet because it doesn’t “connect”. No trouble shooting info on support pages so I have to wait to call during their limited support hours.
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I’m trying to do more than most folks I assume. Multiple sensors and lights and connecting to HomeKit (at least trying) Took multiple attempts to get motion sensor updated, and it still says it needs updating though firmware matches latest update. C-Reach won’t “connect” though it connects to network (so it says) but says it isn’t but on same screen says it is. Very frustrating. I’m very tech savvy so I’m making user errors; multiple tries and resets yield same results. And C-Reach (HomeKit Bridge) needs to be set up as part of a different “Home”? What’s that about? Can’t tell yet because it doesn’t “connect”. No trouble shooting info on support pages so I have to wait to call during their limited support hours.
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Great lights but could use touch ups
These lights are fantastic and they are just what I wanted, but for some reason my fan light (with three bulbs) cannot sync up properly all the time. When it works I’m hyped cuz that’s how they should be, but other times it only changes the color of one light, and the other 2 bulbs remain the previous color and cannot be adjusted. I know software updates can be sent to each bulb so I know the issue can be resolved, I just don’t know what to do. Usually after waiting an hour or so they all sync up again (after closing the app and opening it later to try again). They’re all in the same group in the app, but they sync up about half the time. Living with something in your house that functions as a “hit or miss” can be frustrating from a convenience perspective, and makes me consider going back to standard old bulbs. Alright GE, Ik this part of your business isn’t where 100% of your time and money is focused on, but I would love to not have to resort to another brand for something so trivial. On the other hand, the app has improved greatly in the past year and I was happy to see that. Please don’t stop with this and definitely communicate these ideas with Savant so they can be resolved. Thanks y’all👍
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Response from developer
Thanks for your kind words about the Cync app! Regarding your feedback about our smart lights, we recommend you continue to update the firmware on your lights. You can check for updates by going to Settings in the Cync app, then selecting Firmware Updates. If your devices are up to date and still do not connect properly, please give us a call at your convenience so we can get you up and running: 1-844-302-2943. -Cync Support Team
I love being able to control the ONE light w my phone
I never really like writing reviews unless I have to in order to use an app or it will benefit me somehow BUT idk why I just thought I’d review this light..
Anyway I’m pretty sure most ppl that use this app is bc they have many if not all C by ge light bulbs in their house and I only have one for my room; aaand I love bc I’m the only one home that can turn on the light before I go in the room and if I forgot to turn it off on my way out I can still turn it off from wherever I have wifi like I’ve literally been in the car ready to go and I realize s””ot needa turn it off pluuus all the colors it has and I can choose how bright i want it depending on how I feel. or set up a schedule for day and night oh and lemme not forget the fun I have sometimes I’ll go to the bathroom or the kitchen and turn it off to scare the shoot out of a guest or my family forgets and they think a ghost is playing tricks on them lol...
Ok that’s enough I think I was just bored to have spent 20 mins writing this but yo ! The image the app displays of how my house would look inpires me to get that house I want and install this lights all over it bc that’s how i’d want it to look. Ok ✌🏼
Anyway I’m pretty sure most ppl that use this app is bc they have many if not all C by ge light bulbs in their house and I only have one for my room; aaand I love bc I’m the only one home that can turn on the light before I go in the room and if I forgot to turn it off on my way out I can still turn it off from wherever I have wifi like I’ve literally been in the car ready to go and I realize s””ot needa turn it off pluuus all the colors it has and I can choose how bright i want it depending on how I feel. or set up a schedule for day and night oh and lemme not forget the fun I have sometimes I’ll go to the bathroom or the kitchen and turn it off to scare the shoot out of a guest or my family forgets and they think a ghost is playing tricks on them lol...
Ok that’s enough I think I was just bored to have spent 20 mins writing this but yo ! The image the app displays of how my house would look inpires me to get that house I want and install this lights all over it bc that’s how i’d want it to look. Ok ✌🏼
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The new app is useless and doesn’t work!
I would pay money to get the old app (C by GE) back. It worked! The new one, Cync, has been a total nightmare. The new app worked for about two months, then mysterious things started to happen. Lights turned on at unscheduled times, worked sporadically, and then some of the lights just stopped working with the app at all and I have to manually turn them off and on now. I’ve tried resetting the lights several times, I've tried deleting and adding the app again, and deleting all the lights and scenes and adding them again. I’ve called in to customer service twice and followed the directions to a tee. I’ve read the help sections, and still nothing works! The old app worked well and I never had a problem. It was also simpler to use and made sense. The new one is kind of silly with many unneeded and complicating options. I would like to get my money back for the 10 lights I bought, and try another brand. So frustrating and disappointing. Especially because the old app worked just great! If it ain’t broke, don’t fix it. GE you should have left well enough alone.
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Very straightforward app!!
I received the Cync Full Color Direct Connect Smart Bulbs complimentary from Influenster for testing purposes and to give my honest review.
I found this app to be extremely easy to figure out and navigate every step of the way!! After downloading the app, creating an account, and plugging in the bulbs it was as easy as following the on screen instructions. I had absolutely no problems or hiccups along the way! There are many options and ways to personalize the settings to your liking but it’s set up in such a way that it doesn’t get too confusing. I truly love all the different color options that are available for these bulbs! I also enjoy the option to group items together as well as being able to section things into different rooms of the house. I think this app is amazing and the creators truly thought of everything!
I found this app to be extremely easy to figure out and navigate every step of the way!! After downloading the app, creating an account, and plugging in the bulbs it was as easy as following the on screen instructions. I had absolutely no problems or hiccups along the way! There are many options and ways to personalize the settings to your liking but it’s set up in such a way that it doesn’t get too confusing. I truly love all the different color options that are available for these bulbs! I also enjoy the option to group items together as well as being able to section things into different rooms of the house. I think this app is amazing and the creators truly thought of everything!
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Terrible
If you just bought any lightbulbs either C by GE or Cync I urge you to return them immediately. They have been incredibly difficult to keep connected, and a nightmare to reconnect if wifi ever goes down. Now upon getting a new router, I can no longer set them up with Google Home at all. I have factory reset, tried setting up directly from Google Home, but the app doesn’t doesn’t detect the lights at all anymore. I set them up in the new version of the app (formerly C by GE) and tried the Works with Google link and although it says account linked successfully it never shows up nor do the lights exist on Google Home anywhere. All of a sudden even though they worked via WiFi with Google for a year, they all are now Bluetooth and require a hub (that I have to purchase separately) to function on WiFi with Google. Do not waste your time or money with these products. GE is begging for a lawsuit from those of us that were shafted out of multiple bulbs working properly with their “rebrand”. Update* looking at the reviews, I’m definitely going to seek class action, create a BBB report and contact Apple to pull support because they are trying to buffer their reviews by sending people free products for “honest review”. Dishonest business
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Good light
So first thing I will say about the light is I LOVE all the color options! It has so many to choose from!. I have one in the living room and one on the front porch, and it’s so cool having a blue porch light 😎. The light has some weight to it compared to one I already have, (brand name is Merkury) Cync is a lot heavier. Now the app itself was ok the only problem I had was trying to set it up I had to try and connect it 3 times before it went through, which was prob something I was doing on wrong on my end but still annoying. The app is very easy to navigate and all the options are fun to mess around with, like for instance the color you choose, you make it lighter or darker and you can do that with every shade, it’s awesome I really enjoy it. Is this something I would purchase on my own?… Yes. I would. The quality is A+ and the app I will give an A+ too since I can’t find anything I would change and have no difficulties using it. :)
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A really nice app!
I received these bulbs complimentary for review! I was extremely excited to get them in the mail. I see that a lot of people experience issues setting them up, but I had no issue at all. The one thing that I had to do after setting up was try and reconnect my Google Home to the app, but it just seemed like my wifi connection was the issue after I reset it. The app is super simple, which I like. It’s easy to figure out how to use as someone who has never used bulbs that hook up to an application; I am simply used to manually turning on and off the light. The colors are a really nice touch as well - I only wish there was a bit more variation for us to pick from on the color wheel in the app as I either got an extremely colored light or a lightly tinted but mainly white lighting coming from the bulb. I also really wish there was a button to just have the bulbs go through the entire color wheel I stead of me manually having to change the color whenever I would like; I feel like this addition would be really great. I haven’t delved too much into the scenes, but I wish you could set one scene to turn on and off the light instead of having to set up two different scenes. Overall, a really complimentary app for the bulbs!
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Response from developer
Thank you for testing out our new app and sharing your thoughts about it. All feedback is greatly appreciated and will be shared with our development team for future improvements to it. Feel free to contact us at 1-844-302-2943 if you have any questions. -Cync Support Team
Influenster Review
If you're reading this review then you'll want to download "Cync" from your app store. The Cync app holds your hand and navigates you through the simple process of getting your bulb properly setup and connected with your smartphone. The process is very easy but does require you to create an account with GE (ugh, another account), share your location, and enter some identifying information (name, email, etc). From the Cync app you can turn the bulb on/off, use the dimmer slider to dim the bulb, and change the bulb color or temperature gradient. The app works well and is very responsive. There are some colorful reviews here and on the Cync apppage. Suffice to say that I'm probably the simplest possible use case and I think many people have much more complicated smart home setups than I do. I have a single Cync smart bulb that I use whenever my wife and I are out of town to turn on the bulb in our living room. If our test with this GE smart bulb proves successful we will see about expanding to additional smart bulbs. But so far, so good.
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Response from developer
Thank you for the positive review! We definitely understand the reluctance of creating an account however due to the nature of smart home products utilizing location services to automate certain devices, as well as connecting to your personal home wifi networks the account is to protect customers from unauthorized access to your devices. Feel free to reach out at 1-844-302-2943 if you have any questions! -Cync Support Team
High hopes for the app but not so great
I am providing two stars because I really love the actual switch devices and they are super pretty and work great. However, the app IMO is a fail. The marketing hype of the transition from C by Ge to CYNC did not align with the functional experience nor is the UI intuitive or nice looking. I was so excited to then experience navigation fatigue and frustration with what felt like additional touch (click) navigation to get from A to B and see the unnecessary new bonus features like adding a photo of the device location or scene is just silly to be frank and doesn’t bring much value vs simply relying on your naming conventions. Plus in the scenes you are forced to select a photo (or use the stock photo) before the ‘save’ button is enabled for use. Unless someone has a grand palatial estate and can’t remember which room is which based on the names then I get it, otherwise, this isn’t a huge upgrade feature to boast about.
Lastly, I may be missing this but I can’t schedule an off time. I’m not sure if that’s a feature just for the bulbs but all of the previous C videos I’ve watched mention that you can set an off time for bulbs and switches and I can’t find that as an option in the scenes.
I love my smart switches and the Ge products, I’m hoping the app UI and UX is improved in the near future to have a more competitive edge. Until then I prefer using the Alexa app for scheduling as it’s a cleaner path to navigate and get from A to B.
Lastly, I may be missing this but I can’t schedule an off time. I’m not sure if that’s a feature just for the bulbs but all of the previous C videos I’ve watched mention that you can set an off time for bulbs and switches and I can’t find that as an option in the scenes.
I love my smart switches and the Ge products, I’m hoping the app UI and UX is improved in the near future to have a more competitive edge. Until then I prefer using the Alexa app for scheduling as it’s a cleaner path to navigate and get from A to B.
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Response from developer
Thank you for sharing your feedback on our new app. We are sorry that you feel it is not an improvement overall from the previous app. We welcome all feedback! Your feedback allows us to make improvements to the app and we are always trying to do so. As a reminder all feedback, reviews, and suggestions are shared to our development team. -Cync Support Team
