Leave a Review Drop
USED TO BE GOOD— NOW DROP IS TRASH
AUGUST 2024 update, after being denied cash out since at LEAST DECEMBER, 2023!!!: I swear they are lying about the gift cards at this point. Either they don’t exist at all, or they don’t distribute them fairly!!!
Only leaving 5-stars to be seen for the algorithm. ZERO STARS DESERVED!!!!!!! When Drop first came out, it was excellent! Now it’s total trash and a waste of time. Why? Because they refuse to admit they don’t have enough gift cards to meet the demand and number of people on the app, so they make it a once-a-week chaotic free for all to “claim” one, but you can never actually get one. Before the app sucked, you could redeem at any time once you had enough points. Now it’s a strict competition and I’m beginning to believe there ARE NO GIFT CARDS, but they pretend they are just sold out because even when you log in early, around 12:50 on any given Thursday, they ALWAYS have some sort of crashing error then send a message saying all cards were claimed for the week and try again next Thursday. Today is April 18 and I have been trying for about DECEMBER to redeem. I have reached out to support and they offer no help whatsoever and just say to try again next time. DO NOT WASTE YOUR TIME DOWNLOADING THIS APP!!! They have got to do better by those who have been supporting them all along. This new system for redemption is AWFUL!!!!!!!!!!!!!!!!! DO BETTER, DROP!!! I’m sure I’ll be deleting Drop soon!!!Show lessPeacefulPanda
USED TO BE GOOD— NOW DROP IS TRASH
Only leaving 5-stars to be seen for the algorithm. ZERO STARS DESERVED!!!!!!! When Drop first came out, it was excellent! Now it’s total trash and a waste of time. Why? Because they refuse to admit they don’t have enough gift cards to meet the demand and number of people on the app, so they make it a once-a-week chaotic free for all to “claim” one, but you can never actually get one. Before the app sucked, you could redeem at any time once you had enough points. Now it’s a strict competition and I’m beginning to believe there ARE NO GIFT CARDS, but they pretend they are just sold out because even when you log in early, around 12:50 on any given Thursday, they ALWAYS have some sort of crashing error then send a message saying all cards were claimed for the week and try again next Thursday. Today is April 18 and I have been trying for about DECEMBER to redeem. I have reached out to support and they offer no help whatsoever and just say to try again next time. DO NOT WASTE YOUR TIME DOWNLOADING THIS APP!!! They have got to do better by those who have been supporting them all along. This new system for redemption is AWFUL!!!!!!!!!!!!!!!!! DO BETTER, DROP!!! I’m sure I’ll be deleting Drop soonShow lessImpossible to redeem rewards
The updated gift card system is ridiculous, and now impossible to redeem your hard earned rewards. Rack up as many points and complete as many offers as you want…..it’s pointless if you’re unable to beat all the other users to a gift card ONCE A WEEK before the LIMITED QUANTITY sells out. And forget about contacting customer service for anything - they don’t care about your experience and are zero help in any regard. This app used to be great, but after the ‘upgrades’ this year it’s a complete joke. I had already redeemed two sets of 25,000 points for two separate gift cards MONTHS ago and they sat pending for an excessive amount of time (which Drop support claimed was new policy. Waiting 90 days for gift cards? Really?) Once the new updates were in place - rather than issuing the gift cards I’d already attempted to redeem points for…they reversed the transaction and reissued points. Which I’ve been unable to cash in since due to the Hunger Games style gift card drop once weekly. And that’s just when the app decides to work and even let you IN to try and duel for a gift card redemption! I try week after week and am subjected to app crashes and spinning icons just to be told gift cards have already sold out. Do yourself a favor and download Fetch. Or Rakuten. Or literally any other cash back system that isn’t Drop - because there’s NO benefit to the consumer here.Show lesssowerpatchkid
MISLEADING MECHANISM FOR REDEEMING POINTS
If I had the chance to give it to zero star, I would have given it with all my heart. To give some context, the app earlier was very good where you had the chance to redeem any gift card at any point at your convenience. But now, with the changes they have introduced. I have been trying to redeem a gift card for four months now, and there is simply no way I can redeem it. Every Thursday at 11:55 am, I log into the app and wait for the timer to end so that I can claim the gift card. As soon as the timer ends, the app shows the redeem buttons, which I click it in a second without any delay. the app then keeps loading trying to check the inventory and eventually it throws the same usual message saying the gift cards are out of stock. This has been happening every week for four months now. I’m sick and tired of using this app. I don’t understand how the gift cards are out of stock if I am clicking it within a second and it’s not just one particular store. I have tried it for all the available gift cards every week and none of them are working. it took me more than a year to collect these many hardd-earned points but now with this change, there is no way for me to redeem it because the app does not let me redeem the gift card, although I am not even a second away from clicking the redeem option.
The app developers need to see this and do something about it. Such a horrible experience using the redeem gift card option.Show lessMikePat16
DO NOT DOWNLOAD No stars deserved
Do not download this app. Had to give it one star in order to leave this review. It changed around April 2023. There is no way to redeem gift cards. they claim that they “drop“ gift cards at noon central time, but you are only allowed – if you could ever get one – to redeem $25. I have I’ve $200 banked as I was saving to get a computer from Apple. However, in over 8 months, I have never been able to redeem a gift card. It either scrolls for over 5 minutes and says it’s checking inventory and then it comes back with a message that the gift cards are sold out, or you get an error message, or it says to update your app, and when I go into the App Store, it is already updated! Or within literally seconds, I mean like 12 o’clock and two seconds - you get a return response, that says “all gift cards are sold out”!! When I write to them and ask how many gift cards they give away they say it’s against their company policy to say how many gift cards are available! This is probably due to the fact that there are NO gift cards available and this is a gimmick. In the meantime, they are getting paid by all the companies that you shop at!! I hear them advertising on the radio telling people they’ll get five dollars for joining, I’m sure they’ll get five dollars worth of credit, but I’m also sure they will never get to redeem any of it for a gift card or anything else of value. BEWARE!Show lesstrashortreasure
Platform changes not for the better
Update Dec 2023. Still a scam. No one is rushing to this app to tell us they have been able to redeem their points for gift cards. I was in the app for the gift card drop. They claimed now to have 6 million points available for redemption today. They were still sold out and they claimed i “just missed it.” I have unlinked my cards and stopped using their promotions.
Update: This app is a scam. They don’t even care about fixing it. Dozens of recent reviews all confirm the same thing. No one can access gift cards that their points have earned. I have over 350,000 points and no ability to access the earned rewards. Recently Drop changed their gift card redemption so that users can only redeem one gift card per week and gift cards are available until the are “sold out” every Thursday at 10am. Today, i logged in at 9:58 and closed the app at 10 to remove the countdown screen and reopened it. It took me about 45 seconds to log in bc of the increased server activity, probably. When i finally got to the gift card page, it was 10:01 and all the cards were sold out. I have over 200,000 points. Under this new system, it will take me 2 months to redeem my points IF i can ever catch a break to access gift card redemption. What is the point of a reward program if you can never access the rewards. I’m extremely disappointed in this new process. You can only get your rewards if you also win a race/lottery every week at ten am.Show lessPatridish
Sketchy
This app use to be great - I used it for years, but earlier this year they didn’t honor a point redemption and then things progressively have gotten worse. I made the request to cash in points for a gift card I had been saving for (and timed perfectly to get right before that retailers big sale) and was told it was taking “longer than usual” for gift cards to be received. Then months later I received an email saying that my points had been refunded and I need to go through the new system to redeem them. The new system involves needing to be on the app in the middle of the day on a Thursday, which is difficult given that I work full time. But making it even more frustrating is the times I have managed to get to my phone at the correct time the app either crashes, takes ages to load, or the gift cards are sold out. Like all of them no matter how fast you get it. Beginning to question if there are people actually getting any of these gift cards?! Also you can no only redeem for one $25 gift card at a time. So if you magically get a gift card - you can’t even use all of your points.
Have gotten sketchy vibes from the time they weren’t transparent about gift cards that had been requested l not being sent out and points being refunded and those feelings have only grown over the last several months. DO NOT USE THIS APP. It will be a waste of your time!!!!!Show lessunhappyPT
ALERT: UNLINK YOUR CREDIT CARDS/EMAIL ACCESS!!!
Update: drop is still making money off of people who have their credit cards and emails still linked on their accounts. Delete your credit cards and undo their access to your emails. Maybe then, drop will actually start letting people redeem their points. They need to learn that they can’t keep collecting our data and making money off of us, but not let us actually redeem our points! So I had been waiting over a month to get my gift card and all of a sudden they give me all my points back and say that gift cards will be instantly redeemable again. I thought this was great news until I realize you can only redeem them once a week and the app crashes or won’t load during the 1 PM drop. I imagine everybody is trying to get rid of their points for a gift card. Whenever I finally get through, it says all the gift cards are redeemed so check back next week. This has been the story for over a month. I reached out to customer service and finally heard back. All they said was to set an alarm so I remember to logon. Obviously I’ve been doing this, but it’s not a problem of making it on time. It’s a problem of them not actually having gift cards or the app not working during that time. Now I’m reading that other people are told to log on at noon? So I have no idea what’s going on. I think they don’t actually have any gift cards to give away. I’ll try for a couple more weeks and then I’m deleting.Show lessDcjtdfngjjbv
Absolute JUNK now!!!! Don’t download!!!
Horrible freakin app now. I’m so disappointed by this app I’ve been using it for years with no issues and great things to say. But around April this year I submitted request to withdrawal for gift card and about 3 freakin months later I was refunded my points just to be told they were changing how they do gift cards. So now you can only get gift cards on Thursdays and you have about 30 seconds (assuming your app doesn’t crash) before they “sell out”. You basically won’t get one. I kept trying every week and never got one. So I already submitted my withdrawal in April, three months later was told ehhh no we’re gonna change things, and now I can’t get one. My app constantly crashes when I try. Or they just sell out within seconds. I literally sit on the app 10 minutes prior to the drop time waiting and still I don’t get it on time. It doesn’t add up to me. I think this app is a scam now. And I I don’t trust it anymore. I’ve emailed customer service about my thoughts and they don’t care.. horrible customer service too. What they did to us in April was wrong. Everyone with this app should delete it. Or drop should go back to how it was. This isn’t working!!!Show lessshshshshayy
I loved it but [UPDATE & added 1 star]
EDIT: as of yet another update the app is once again working on iOS 16! My “Pet” was crying from not having seen me but survived. However the basketball & snake games appear to be missing (but I still have a notification saying I have games available to play?) If they are truly gone it’s sad since that cuts some of the points I can earn. But my first complaint still stands. If I can’t cash out it doesn’t matter how many points I can or can’t earn.
ORIGINAL POST:
1) cash outs have become much harder you have to race all the other users on a Thursday now 2) listing here says it works on iOS 13 & up but as of the last two updates it actually only works on the latest iOS 17. Supposedly they’re working on a fix. But the fact you can’t access the deals or cash out on the website & only the app (some offers can be activated on a chrome extension) makes me worried for the future of this app. The poor people whose phones can’t upgrade are locked out completely until it’s fixed. I love the passive cash back. Loved the pets & games feature. Love that you can connect credit cards & it doesn’t have to be your bank if you don’t want to. Loved how easy it was to use.Show lesspupspals
