Leave a Review Drop
ALERT: UNLINK YOUR CREDIT CARDS/EMAIL ACCESS!!!
Update: drop is still making money off of people who have their credit cards and emails still linked on their accounts. Delete your credit cards and undo their access to your emails. Maybe then, drop will actually start letting people redeem their points. They need to learn that they can’t keep collecting our data and making money off of us, but not let us actually redeem our points!
So I had been waiting over a month to get my gift card and all of a sudden they give me all my points back and say that gift cards will be instantly redeemable again. I thought this was great news until I realize you can only redeem them once a week and the app crashes or won’t load during the 1 PM drop. I imagine everybody is trying to get rid of their points for a gift card. Whenever I finally get through, it says all the gift cards are redeemed so check back next week. This has been the story for over a month. I reached out to customer service and finally heard back. All they said was to set an alarm so I remember to logon. Obviously I’ve been doing this, but it’s not a problem of making it on time. It’s a problem of them not actually having gift cards or the app not working during that time. Now I’m reading that other people are told to log on at noon? So I have no idea what’s going on. I think they don’t actually have any gift cards to give away. I’ll try for a couple more weeks and then I’m deleting.Show lessDcjtdfngjjbv
Drop used to be great…
As other have mentioned Drop used to be great before they changed their gift card redemption policy. I’ve been using it for a few years and have recommended it to many friends, I used to get on daily and play games, do surveys etc., but back in the spring I went to redeem my points for a gift card (what used to be an pretty instant process) and was told they were “updating their process” and my gift card would be emailed to me with 60 days. Well 60 days came and went and finally I realized instead of giving me the gift card they refunded my points so I could get in line on Thursdays at 1pm and wait for the redemption window to open up in hopes I can snag one then. I’ve snow gone into the app the last 4 Thursdays in a row just before 1pm and waited, but I’m never given the option to redeem. It goes from saying “next drop is - fill in the date- “ to “gift cards are sold out. So frustrating. Seems like they should have come up with a better system, or given priority to those who already had redeemed points and were waiting prior to this change.
Anyway, all of that to say the app isn’t really what it used to be and there isn’t a lot of use for it since I can’t seem to redeem the points I’ve accumulated. I’m giving them access to my personal shopping habits for what now?Show lessRach_elM
Used to be a great app
I’ve been using Drop for a couple of years now. As another reviewer stated, gift cards used to be “instant” (maybe a couple of days) - very useful. This then changed to 60 days - no problem, still getting your gift card for the points you've accumulated. I had a $50 gift card coming, & after those 60 days, still no card. They released a statement that they were part of the tech banking issue, & had come up with a solution. They would return the points for those waiting on gift cards, gift cards would now be available only in $25 amounts, released on Thursdays at noon, & would be instant again. Great! Except for the last 4 weeks, I try to get into the app (even set an alarm), and it loads for a while, then when it finally loads at 12:03 or 12:05, gift cards are sold out. How???? What???? Last week & this week, I got into the app at 11:58am & kept refreshing. When it would still show gift cards sold out until that date, I got out & got back in. Last week was 12:03 & today was 12:06 - you guessed it….gift cards sold out! I now have 90,000 points (that’s correct 90,000) sitting there without a way to redeem for anything useful.
This was a great app & I used it constantly, but these updates don’t really make it worth it. I’ll wait a few more months to see if I win the lottery of getting a gift card at noon on a Thursday when this new system dies down a little. In the meantime, I won’t be shopping through them to build more points.Show lessAKLene
Not as good as before
I’ve had drop since it first came out and loved this app as I liked how I was able to get points not just from purchasing but doing activities. You get two free plays of basketball, you get to play snake when you either make 5 purchases or complete 5 surveys and from the surveys you can make up to 1k points if you qualify, maybe even a little more. The perks made the app and once you accumulated a certain amount of points you could redeem them for gift cards.
At first the gc would come relatively quick, then they pushed it back to a month and then two months. The last time I redeemed my points was for a gc I had to wait two months for, which was fine until they reimbursed me my points and brought this instant gift card into play. Says the drop for me is every Thurs at 10am. Every time 10am hits I sign into the app for it to just constantly keep me on the loading page for 5-10 mins and once it finally loads the gift cards are all sold out. I have been trying get a free gc ever since they updated now to redeem and I can’t seem to get one. They need to figure this out cause I have 71k points I can’t even use. It’s frustrating and it be nice to be able to redeem them like I used too.Show lessporcelain rose
Changed for the WORSE
I’ve been using drop for years. When it was first introduced it was a great way to earn gift cards. I mean sure, you have to allow the app to see all of your spending on a specified bank account but in return you earn points that can be redeemed for gift cards. It funded my Apple purchases and helped me fall in love with Lululemon. But like everything else in life, it had to change. It’s like they realized they could squeeze more out of the users by offering less, and they did. It started with this nebulous statement, “gift cards are being changed and can now take up to 60 days for redemption”. And woe was the person who opted to redeem during that period because they (and me) never actually got the gift cards they attempted to redeem. Instead we got all of our points refunded to us and were informed of the new twist. Now gift cards can only be redeemed in $25 increments at 1pm EST on Thursday. And there are a limited number of $25 gift cards that can be redeemed. And if you log in any later than 15 seconds after the window for redemption, mysteriously ALL gift cards will have been issued and now you must wait another week. It’s absolutely ridiculous and feels like they spit in the face of everyone who allowed them to monitor our bank accounts for years. Insulting and absolutely frustrating.Show lessP_Diesel
DROP giftcard redemptions Changed for the WORSE!!
I have been a customer for 2-3years now and they were having issues with their gift card system saying it would take 90 days to receive them. I was waiting for my $50 in gift cards and than right when I was to receive them they sent out an email stating they have changed the gift card system to instant gift cards now only in $25 increments and you can get them instantly every Thursday morning at 11am. I have been on the app @ 10:58 every Thursday trying to redeem my points and get my gift cards that I earned and they have such an influx of people now trying to get their gift cards the entire app breaks down and than by the time it comes back it says they are out of gift cards for the day and for you to try next Thursday! I have done this for 4 weeks now and just got notified again that they were all gone and to try again for next Thursday!!! This is EXTREMELY FRUSTRATING!!!! I earned those gift cards and can’t even get them. I have reached out to DROP customer service every Thursday after the system breaks down and letting them know and just have been told “sorry, try again next Thursday.” Great customer service…. NOT. I will not recommend DROP app to anyone. They need to make the gift card thing right for those who have been waiting months!Show lessAlyssa1239
Was good. Now not so much
This app started off well. Fun to play games get points and redeem your gift card depending on the amount you wanted. Well since the games were removed was just the start of this apps downfall. Then you couldn’t redeem gift cards for a few months. Then when they brought it back now it’s impossible to get one. they only launch them one day a week and they sell out immediately. After waiting months to redeem my 50 dollar gift card and them holding the points as pending. They canceled them all and reversed it and now you can only redeem up to 25 if you can get one. They used to go up to 100. I used to go on the app everyday to make sure I used my points but now I found myself using it less and less. I go into the all right when the gift cards drop and haven’t been able to redeem cause they sell out even after confirming the redemption.
I used to rake the surveys regularly now I find them so aggravating unless it done or the drop ones that are low amounts I won’t even bother. You can spend 20-30 minutes on a survey and they will randomly disqualify you for no reason after you wasted a ton of time.
This app was great. But there’s been so many bad changes it’s just more of a headache then an enjoyable all.Show lessJohannahliz
Not Sure if it’s going to be worth it anymore
I’ve been a drop user for over a year. I play the daily games, complete occasional surveys, and earn points using my debit card. I’ve recommended the app to many people, and I have made over $100 in giftcards. Back around March/April I tried to redeem points for a giftcard, and was informed it would now take 60 days..which kind of stinks, but okay it’s still a giftcard. 3 days before my 60 days is going to be I get an email stating that giftcards are going to available instantly again and all pending giftcards will be refunded back to accounts. So when the day comes my points go back in, and that’s where they’ve been sitting. Giftcards ran out. I figured a lot of people have probably been waiting on giftcards, I’ll wait until the next week drop of cards available at 12:00 on Thursday. 12:00 Thursday comes and I go on my app. It sits on the loading screen about 4 minutes, and then finally loads. I go click on the giftcards, and it won’t load any options just empty white boxes. I reload by 12:06 and giftcards are gone. Extremely frustrating. The app should of thought about prioritizing people who were waiting over 60 days for their first giftcard. So now I have about 51,000 points just sitting there, and I have a feeling they will be for awhile.Show lessbubbles1223
Horrible “upgrade” to gift card redemption.
So my last review from 3 days ago was deleted?!? Looks like a lot of people’s were because yesterday was loaded with reviews of people complaining about the new update and not being able to redeem yesterday. Funny how they’ve vanished all of a sudden. But anyways, I have used this app for years and this new “limited quantity” and only being able to redeem once per week is absolutely appalling. No other cash back rewards app does that. We have earned these rewards. We deserve to be able to redeem them without fighting with every other app user at 12pm on Thursdays with only the POSSIBILITY of MAYBE being able to snag a gift card. It will take me upwards of 9 weeks to redeem all my points if I’m even able to get one at all. That’s just ridiculous and not acceptable. I contacted support and they said they’re ensuring the app is stable enough going forward because it got overloaded when everyone tried to redeem at once. Umm still not an acceptable resolution. Fix the redemption rules and you won’t have to worry about the app being overloaded every Thursday at noon. Plain and simple. Do not delete my review again because people need to know how terrible and sneaky this app has become. Avoid at all costs!
Update: 2nd week in a row and can’t even get into the app. Gift cards were sold out by 12:07pm. RIDICULOUSShow lessMCAT5372
Horrible “upgrade” to gift card redemption.
So my last review from 3 days ago was deleted?!? Looks like a lot of people’s were because yesterday was loaded with reviews of people complaining about the new update and not being able to redeem yesterday. Funny how they’ve vanished all of a sudden. But anyways, I have used this app for years and this new “limited quantity” and only being able to redeem once per week is absolutely appalling. No other cash back rewards app does that. We have earned these rewards. We deserve to be able to redeem them without fighting with every other app user at 12pm on Thursdays with only the POSSIBILITY of MAYBE being able to snag a gift card. It will take me upwards of 9 weeks to redeem all my points if I’m even able to get one at all. That’s just ridiculous and not acceptable. I contacted support and they said they’re ensuring the app is stable enough going forward because it got overloaded when everyone tried to redeem at once. Umm still not an acceptable resolution. Fix the redemption rules and you won’t have to worry about the app being overloaded every Thursday at noon. Plain and simple. Do not delete my review again because people need to know how terrible and sneaky this app has become. Avoid at all costs! Wouldn’t even give this app 1 star if I had the choice.Show less
