Leave a Review Drop
SO DISAPPOINTED
I have had this app for a long time and loved it. It works pretty much like it says, and most times I get the points for purchases made outside the app. I’ve never had any problems that customer service couldn’t help resolve. I’ve kept a good size bank of points since my last redemption (about a year ago, around $150) to use for emergencies or large purchases. BUT the new point redemption system is horrible!!! Today was the first opportunity I’ve had to try to redeem with the new system. I had the app open, ready for the gift card rollout. When the time came (1:00pm), the app wouldn’t refresh so that I had access to redeem. When it finally reloaded after closing it, I tried to redeem 3 times and they all erred out. Fourth time, same thing. In 8 minutes, all the gift cards were gone!!! How is this fair to users? I used this app religiously to make purchases and play games, and now I can’t redeem my points?!! I even tried to redeem for a card I didn’t really want!! This new redemption system is not fair and didn’t really work. The system will be overloaded every Thursday, and the gift card pool will be too small for everyone to be able to redeem. We shouldn’t have to wait weeks to be able to redeem, especially if we can only redeem for one card a week. PLEASE PLEASE reconsider this system!!!!Show lessLhneaves
Typical Scam App
All of these types of apps go through the same cycle. They do what they advertise for about a year, and then the wheels start to fall off. Once they start to implode, they drastically change the rules and policies and their customer service turns to trash. Drop is on its last legs and has become a deceitful shell of what it once was. Your purchases from link cards rarely post and there is no way to go back in the app and prove you should have gotten points since the offers refresh every week. They changed their redemption delivery window to “60 days” back in the spring. At the time they said that is better than their competitor apps—that statement is hilariously absurd and only a charlatan would say something so blatantly untrue. Their competitors usually pay out with in one to 2 days, with 14 days being the absolute longest. Of course it has now been over 70 days and I have not gotten my redemption. Completely scammers… typical lack of accountability for these types of apps. A class action lawsuit won’t result in anything because they have no money, which is why they aren’t paying out. All they say is be patient… no explanation for their lies. The next step is when the app completely
Stops working overnight and their emails start to bounce. Then their life cycle will be complete and we can bury them in the cash-back app graveyard. I don’t understand the lack of morality and ethics behind consistent deceit. May karma get you.Show lessTcamp2
Back to 1 Star
**Update 3/9 - Well, it’s back to “checking for updates” cycling and won’t open. Back to 1 star. Please, please, please fix your app and stop breaking it with updates. When it works, it’s awesome!!
**Update 12/28 - Drop seems to have resolved this issue and the app is once again working, so I revise my review to 5 stars.** This app works great and I love it - when it works. I am having trouble on all devices getting the app to open, especially when connected to WiFi. It sits on the “checking for updates” screen and then cycling on the drop splash screen and never opens. If I can get it to open, I get to the place to activate offers and it just spins on “loading”. Today, I got in and made it to the activate offers screen, hit activate all offers and it told me it couldn’t activate all offers, yet when I scrolled down to the ones it didn’t activate, I could activate them individually. All of these seem to be recent issues as I never had these problems with the app previously and I have had it for a long time. Developers - please fix Drop - I’d go back to 5 stars if I could actually activate offers without opening and closing the app, toggling off my WiFi and now making sure activate all actually activates all available offers.Show lessMimiTN1
Back to 5 Stars
**Update 12/28 - Drop seems to have resolved this issue and the app is once again working, so I revise my review to 5 stars.**
This app works great and I love it - when it works. I am having trouble on all devices getting the app to open, especially when connected to WiFi. It sits on the “checking for updates” screen and then cycling on the drop splash screen and never opens. If I can get it to open, I get to the place to activate offers and it just spins on “loading”. Today, I got in and made it to the activate offers screen, hit activate all offers and it told me it couldn’t activate all offers, yet when I scrolled down to the ones it didn’t activate, I could activate them individually. All of these seem to be recent issues as I never had these problems with the app previously and I have had it for a long time. Developers - please fix Drop - I’d go back to 5 stars if I could actually activate offers without opening and closing the app, toggling off my WiFi and now making sure activate all actually activates all available offers.Show lessNot worth it!
I liked it at first, until I tried redeeming points. Then I kept getting errors saying I can’t redeem. I then got an email saying my card info was in the system twice and to remove it, which I did, however I didn’t put it in twice in the first place. I logged into the app and decided I’d try earning some more points and then try and redeem the gift card I’ve been wanting. However, the app told me my card (1) had been removed and that I needed to add it again, so I did. The next day it had my card in the system TWICE! AGAIN! And so I removed it and then tried to redeem my points. It said I couldn’t and that I needed to do a support ticket. Then I get an email from support saying my account is on hold, with no explanation or anything. They will not email me back or communicate with me why my account is on hold. I assume it’s because of the two cards and thinking I’m trying to be fraudulent in my activity but its THIER SYSTEM that is causing the errors!Show lessBananaBabyMonkey
Ok app..real rewards!
Pros- easy to use app lots of gift card options to choose from when you get enough points, lots of ways to earn like using your debit card at qualifying stores, shopping through the app, playing games, taking surveys ect..
Cons- they don’t have many options to shop through the app to earn points, I mean they do but they don’t lol a lot of the options are just signing up and getting direct deposit which I’m not doing, or signing up for a new phone through att or other carriers and internet ect which come on people don’t sign up for those things when they already have them… all the other options don’t give as much points so it takes to long to actually earn enough to cash out.
Overall though I do like the app and have actually earned around $900…but I’m running out of ways to earn lol it’s worth a try!!Show lessSweetheartjayxo
Customers Blamed for App’s Issues
**Editing to share that Drop has an F rating on BBB! Drop is deceptive at best, fraudulent at worst! BEWARE!**
I’ve been a loyal user of Drop — 3 or so years of consistent use. I’ve ALWAYS had tracking issues with Drop (I have to email customer service to prove I completed an offer in order to get points). This was annoying but at least customer service helped me. That is, UNTIL NOW. Drop has enacted a new policy where you can only request points you are owed from customer service ONCE, and after that they cannot award them anymore, even if you completed an offer correctly. I sent a message back to customer service after being told about this new policy, only to then be told TWICE in a row (patronizing, assumptive customer service methods) that I was doing something wrong to result in my app activity not being tracked. This is simply not the case (always allow tracking, no VPN, no cookie blocker, no antivirus, etc.), but they wouldn’t acknowledge this and kept insisting they could not give me points I was genuinely, rightfully owed. And what’s worse — I can’t get points anymore at all bc of a behind-the-scenes tech issue Drop is having…that they’re blaming US for! Why use Drop if you follow through with offers, follow all their rules, and then are refused points? I’ll echo what other people have said — FIX THE APP OR SHUT IT DOWN. And stop blaming your customers for your technological issues!Show lessBrymady
I used to love this app but….
When I first downloaded, I earned most of my points from playing games. I’m already playing games so why not earn points to play them!? The last 4 or 5 games I’ve played though, I haven’t earned the points and had to reach out to customer service. They’re great and give me some points but not all of them because the brand supposedly says I’ve missed something. Some of these games I’ve never even heard of so I know I never previously downloaded them. The other stuff is easy to complete on my side. The first couple times I thought it was because it took me forever to complete the requested level. But recently I downloaded two separate games and had beaten the requested level by day 2 of having it, and still didn’t receive the points. I very rarely buy anything online so I’ve never tried that section, not sure I want to with the issues I’ve been having on the games section though either.Show lessESalami99
29k points missing out 10 dollars!!!
This is gonna be a long one so buckle up!!! Ok tried to play a game directed to ad gem to complete offer… so i did spent 9.99 for a game pass which was required to get points and have been pulling teeth with their customer service for a month! I have not received answers until today… and get this they said they wont honor it!!! And i qoute…
“Our app does not award purchases on the Apple App store, or for purchases via these games. To earn on games, you need to activate the arcade offer and download it via the link provided, I'm afraid. “
I downloaded through their app their links!!! And have gotten rewarded through adgem before so thats not it!!! I am livid!!! I was suppose to get 29k points and got nothing! Nada zip!!! Because well they wanna try to screw with people!!!
It shouldn’t have been an option through the app if you weren’t gonna honor it with proof!!! That i did everything for the points!!! Like seriously!!! You’re failure to mediate and monitor your app is not my fault! And for that reason alone Those points should be honored period!!!Show lesslaseb18
Legit but they will cheat you
I have been a loyal drop customer. I use the app to purchase, do surveys and play games. I have earned a lot credit for playing games with no problem until recently. Some games you earn your rewards and some you don’t . When you submit a ticket for unearned points they credit you only have of what you earned and nothing more. I had issues with more than 5 games I did not receive points for. They gave me one credit of 7500 whe. I should of earned 30,000 points. They refused to give earned points. So I still have three stars app is legit and you really can earn gift cards but you will also get cheated points if your not properly credited. Hence , wasted your time trying to earn points. Some of thes games can take a month to complete the offer but guess what???? You just flushed your time down the toilet because they won’t give you what you earned. Look for other apps that actually pay your more to play. Drop is great but they don’t give nearly as much as other apps do and without the hassle. I prettt sure after this review I will have more problems.Show lesskayla 37
