Leave a Review Drop
App went downhill, I do not recommend spending your time collecting points
I’ve had this app since 2018, I’ve slowly seen this app change on the rewarding system and ways of earning points. The rewards used to start at 5,000 points (equivalent of $5 USD) now rewards start at 75,000 points and the offers for redeeming the rewards are significantly less. There are no more power offers where you receive cash back for certain places that you picked from a list when you signed up. Basically the only way to earn is games, surveys, and buying through offers that are for a limited time. Surveys don’t give many points. Some offers can only be completed by shopping for that specific brand through the app which is limited in features for some websites. It’s very annoying when people have been using this app for so long waiting to redeem only to find out rewards don’t start until you spent a great amount of money on the app and that you can’t get points back for purchases all the time. I do not recommend this application anymore. I understand this is a free app but based off of how radically you developers have changed the app and the ways to earn/spend, I don’t feel like wasting my time for an app that might change the next day and leave me trying to earn more points.Show lessSspn95
Developer Response
Hey there, we’re really sorry to hear you’re having a bad experience with us. We know it can be really frustrating when things change in the app. For a little more context on this, we made an FAQ series that you can check out here: https://support.joindrop.com/hc/en-us/categories/202567547-FAQ. Hope you have a great day!Too many (bad) changes
I signed up for this app a long time ago, and the whole appeal of it was that you could pick some favorite stores you want to earn points at and then passively earn those points when you used your linked card at that store. You didn’t have to go into the app, complete an offer, etc. you could “set it and forget it”. That’s completely gone now, as they rather quietly did away with power offers and replaced them with “flash deals” which basically forces you to search for deals and purchase through the app, like Rakuten. Except the point value awarded is usually worth less than the cash back you’d get through Rakuten or a similar app, so it’s not worth it to use Drop.
Now it also offers points for completing surveys. The trouble with that is wasted time for surveys that disqualify you after you’ve already completed most of or in some case the entire thing. I’ve literally been “disqualified” on the thank you screen at the end more times than I can count. The surveys say you’ll be given “partial credit” if you’re disqualified during the survey, but I’ve found that to be true only about 60% of the time, and if you do get the partial credit it’s a measly 20 points. Not worth the time. The app also says each completed survey puts you a step closer to the little “snake game” they do to earn extra points, but that’s just a blatant lie. I’ve done several surveys and never got any progress toward a game reward.Show lessLisaBdisappointed
Developer Response
Hey Lisa, thanks very much for all your feedback and we're sorry to hear that you're not a fan of the new platform features. If you reach out to our support team at support@joindrop.com, we'd be happy to apply a Snake Game to your Drop account to make up for the missed ones! Please be sure to reference this review to help us keep track of your case. Looking forward to hearing from you! :)Too many changes!
I loved the Drop app when I first got it because I chose Target as one of my power offers so I knew every time I shopped at Target, I would get points. I typically only earned Drop points on in-store purchases as I don’t do a lot of online shopping at specific stores’ websites. So, when they got rid of the smaller gift cards for in store purchases, I was pretty bummed. Luckily, I was still able to earn gift cards with in-store; it just takes a bit longer because I have to earn the more expensive gift cards. The next change was not as pleasant! I login to my app in May, expecting to see a bunch of points because I’ve been doing a lot of shopping at Target recently, but lo and behold, I had none! So I e-mailed support and find out that they took away the power offers and replaced it with flash deals. I am not impressed with this change!! It is going to take me way longer to earn rewards if I can’t consistently earn points for my regular shopping at Target!
This app was a 5 for me in the beginning, but I’d have to give it a 3 for now and honestly, that’s being generous!Show lessmeganlee65
Inconsistent!!
There are so many inconsistencies within this app. Apparently they got rid of the power offers (the 5 offers that you chose in the beginning). However, my friend is still getting points for her power offers while mine has stopped completely a couple months ago. In addition, some people get certain offers while others don't. For example, for the longest time, I did not have the option to use Uber Eats through the app. I thought it differed by user so I didn't say anything. But one day while looking through the app, it told me that I had missed over 5,000 points for not using Uber Eats through Drop. So I went to look for the Uber Eats options on Drop, and IT WASN'T EVEN THERE. ONLY AFTER I complained, they opened up that offer for me. Now, I noticed I don't even have Uber as an option while all my other friends do. **These are NOT power offers. Just simple points for when you use the app** I don't understand why some people get these offers available to them while I do not. It's contradictory especially because Uber used to be one of my power offers. Now it doesn't even show up on the app for me. In comparison, my friend consistently has Uber as an offer AND still gets bonus points via her power offers from the beginning. You guys need to fix this. It's ridiculous. You can't expect users to keep using your app or referring other to your app if you aren't consistent.Show lessjggon
Developer Response
Hey there, thanks so much for taking the time to explain the issues you've been experiencing. To clarify, all Power Offers were turned off and replaced by Flash Deals on May 1st, so no users have Power Offers anymore. As for your missing offers issue, this is very strange. Could you please reach out to support at support@joindrop.com and reference this review? I'd like to make sure your location is correct so that we can activate offers which would suit you best! Thanks, and looking forward to hearing from you! :)Great Deals and Helpful Service
I’ve been getting into these savings apps lately and came across drop and gave it a try. I ordered used their platform to order from one of those home meal kits that gets delivered. Anyways, I had some trouble getting my points but I contacted customer service, proved my purchase info (receipt and all that) with the deal info and they were able to credit my account. Jordan with the Customer Service team was quick with his response and ultimately we figured it out. I most likely did do something incorrectly (it was my first time using the app) but regardless I was able to show the purchase was done and Jordan went above my expectations and and way better service than I received from ibotta. I will keep recommending this to my friends and family!Show lessDrakeDD33
Now a Worse Version of a Cashback Portal
I used to love Drop. Now, not so much. With the removal of Power Offers (this feature allowed you to automatically earn cash back on your purchases without the hassle of clicking through links), this app has effectively lost one of its unique identities and became simply a cashback portal. Nothing particularly wrong with that, except there’s better ones out there. Drop only allow cashing out through gift cards, which I could excuse back when Power Offers were available - but not anymore. Gift cards are not really worth face value when you can almost always buy them discounted. Additionally, any other major cashback portal allows cashing out earned purchases through PayPal or bank account.
In the future, I hope Drop can provide something innovative and different from other cashback portals that would entice the informed consumer base (though..I guess the money is easily made in uninformed consumers). For now, they’ve unfortunately neutered their app into just a pretty face. Give this app a pass and find something else - there’s plenty of better cashback portals out there that you can find with web searching. When I reach enough to cash out my points again, I will drop Drop.Show lessJeffers2334732
Developer Response
Hey there! We’re excited to introduce Flash Deals, the takeover of Power offers, designed to feature brands we know you’re going to love. Similar to Power offers, you’ll shop with a linked card. For more info, please email us support@joindrop.com and reference your review. We can also help guide you on how to make the most of the app and earn lots of points. :) Thank you!Power Offers
I’ve had this app for several years. I like that I can earn points without even trying through the power offers that I selected. When I signed up I chose power offers that I use regularly. Over time some of those offers I don’t use anymore and they won’t let you change out those unused offers. Most of the points I earn are through the remaining offers that I use weekly. It takes along time to make enough points to redeem anything. There are other offers that you can use to earn points with, in app to order items online, but there are only a small few that I would ever use. And just recently I noticed that some of the things that I would like to redeem my points for have increased. A 20,000 point ecard from Whole Foods went up to 50,000 points and now that card is no longer available. There are quite a few of us who don’t understand why it’s so difficult to change power offers. It would be nice for them to be more transparent about that.
With all of that said, I do like this app. I do earn points but I don’t earn enough to redeem them very often. But when I do it’s a nice little bonus.Show lesseastsidegirl66
Developer Response
Hey there, thanks so much for your feedback. We want to hear all your thoughts on the platform and the recent changes, good and bad! We understand that platform changes can be frustrating. If there is any way we could make it a 5-star experience, we would love to hear about it at support@joindrop.com. As well, feel free to reach out to us to find out how to make the most of the Drop app and earn points in several different ways! Be sure to refer to your App Store review to give our support team a little added context on the issues you're experiencing! Thanks for being a faithful Drop member!Doesn’t work most of the time
I really liked this app! For a month or so, I would use it for shopping on the Walmart Grocery app and I would get 3,000 points each time.
I still try to use Drop to shop for groceries, but it never registers that I’m making a purchase. I go to the Drop app, click “Walmart grocery”, and then go buy my groceries. A bar even pops up that says “you’re in! You’re earning points through the Drop app”. But for the last 2 months, I’ve done this 9 times, and it has only registered 2 of my purchases. I even use the credit card that I have linked to the Drop app. I know I’m using the app correctly because it has worked in the past, but now it just doesn’t work anymore??
I want to love this app but I can’t because it doesn’t work consistently! I contacted customer service and they got back to me right away and were very kind, but they had no idea why this was happening and so they couldn’t help. I’m bummed because I liked the app before!Show lessNatSilk7
Power Offers
The app is nice for me to earn points when I spend but since I can’t change my power offers or add them, I end up losing a lot of points! Additionally, I often shop in store when I’m in a time crunch and I receive no points from those purchases since they are not included in my Power Offers!!
I really like this app but they need to make some changes so that the consumers can adapt the app to fit their changing needs! Currently the only way to possibly change your Power Offers is to probably delete your account and lose your current points to start over and that seems like a waste of points that could have been redeemed!
I really hope they make changes so that people can keep enjoying as their life faces changes and the Power Offers are better since they keep adding new power offers but no one can use it without going through the app!
Edit: I also hope that the developers let people have 5 drop Power Offers since I’ve heard that the Power Offers were dropped down to 2 which the developers explained saying that on average consumers often only use 2 Power Offers but that might be caused by the fact they can’t change their Power Offers and some of their Power Offers are no longer useable for them in their daily lives.Show lessChangeForFuture
Developer Response
Hey there, thanks for taking the time to leave a review. We’re working hard to make this the best app it can be, and we couldn’t do it without the feedback from members like you!Good, until it’s not...
Let me start by saying I like this app for the most part. It basically just runs in the background and tracks my purchases. Easy. However, they recently did something where if you’ve never bought anything through the app, you have to unlock the lower priced gift cards. You can fix it by buying something through the app. Not a big fan of this change, but whatever. I bought ESPN+ through the link on the app on November 8 because it was boosted and I needed to buy something through the app apparently. I did not want nor need ESPN+. It’s now November 26 and I’m still waiting for my points. They’re not even showing as pending-there’s nothing showing that drop even acknowledges the purchase. I’ve tried reaching out to support, but after trying to open a ticket, am sent to a page saying that they have a 60 day grace period for this offer. When I look at the terms and conditions for this offer, it says that I should allow “up to 14 days after you subscribe for drop points to be posted”. When I try to push their “still need help” button it just sends me back to the thing about the grace period. I may be wrong, but it seems like it’s not even letting me reach out to support and giving me some bogus excuse about a grace period. Sure seems like I’m getting the run-around...Show lessapacegirl
Developer Response
Oh no, that sounds like something we should look into for you! Could you please send us an email to support@joindrop.com? Hopefully we can straighten everything out!
