Leave a Review Drop
Favorite cash-back app!
I love drop. I’ve been using couponing apps pretty religiously for a couple of years now, and drop has become the only one I use now! If you do a lot of online shopping & like to try our new products, then this is the app for you. I’ve redeemed over $100 in gift cards in less than a year. Another reviewer was complaining about points not accumulating fast enough from McDonald’s purchases — of course you’re not going to get a significant amount of cash back from a dollar menu purchase...but if you’re spending more than $5 at a time, you definitely get a significant number of points for the money you’re spending. I am always buying from Walgreens, target, Belk, Sephora...and the points just keep racking up. Give it a try and have a positive outlook! Great app.Show lessAdb00345
Points not rewarded, super terrible customer service
I used this app a lot at first, but gradually I realized they missed so many points I should’ve rewarded. Especially eBay! I contacted the customer service, all they do is to have me to wait, I waited and contacted them again, they didn’t even respond to the right person/question, so I told them this is not the right person, unfortunately, it made me another month to wait for their response again. I provided the evidence to prove my purchase, they said the points has been rewarded correctly, so I showed them the math and send a screen shot to them. Again, they answer to the wrong person and insist that they rewarded the points without any supports. This is a scam, the only way you can contact them is through email and every time you will need to wait at least 2 weeks for a response that possibly not to the right person. The worse customer service ever. Don’t waste your time on this app, use other app that is way better. Like Fetch, Ebates, Itbotta etc.Show lessyuki1904515
Horrible Returns, No cash back,
You have to spend an insane amount of money to get a $5 gift card because there is a point minimum for redemptions. For example, at McDonald’s you earn 7.96 points per dollar spent. To get a $5 gift card you have to redeem 5,000 points (minimum). That means you spend $627 minimum to get any reward. The first available is $5 or a 0.79% return. In 2018, McDonald’s margin was about 27%. So of the $627 you spend, $169 is profit to McDonald’s, some unknown cut goes to Drop, and you get a small $5 crumb. While I can attest there really is no effort involved to earn this money, the returns could be much better and you don’t get cash back. Additionally, Drop is also marketing on the redemption side to gift card providers in hopes of driving sales for those vendors as well. For example, one of the reward gift cards is AMC. A $5 gift card at AMC won’t buy you much of anything. The nearest AMC theater to me has a matinee senior discount ticket for $7.49. So to get a free movie you would have to redeem two $5 gift cards and spend a minimum of $1,254 at McDonald’s. For a 2 hour movie that’s insanely out of balance and one hell of an expensive movie at a cost of $627 an hour. In contrast, If you donate plasma you can earn about $10 an hour and that’ll be a 98.4% better use of your time (and you can save a life instead of clogging your arteries and putting yours at risk).Show lessDubba9172
Confused
I had this app downloaded for a few months have been pretty satisfied with it for the most part to earn points for money I’m already spending. However I recently completed an offer for dollar shave club that had the points on it listed at 50,000 and said boosted which led me to believe it had recently had the points raise to 50,000 which I thought was pretty sweet so I went ahead and completed the offer since I’ve been interested in Dollar Shave Club in the past and this just gave me a little bit more incentive which is what I kind of thought this site was about. So a few weeks after I completed the offer I was awarded the 50,000 points then a few days ago which is now been a few weeks since I was awarded the points I received an email from Drop explaining why there was a recent decrease in my points. The email went on to explain that they had made an error on their end and had removed 30,000 points from my account. I reached out to Support and they’re only response was that I received an email explaining why they removed the points however I’m still confused about why I am losing any points when it was advertised as boosted at 50,000 points??Show lessJilluno
Disappointing
For a while, I enjoyed Drop and it was fun to earn modest rewards by simply shopping the way I already did. However, the popularity of the app has led to poor customer service and, worse, offers that aren’t redeemed as promised. (I went out of my way to complete two Groupon orders in the app only to be told by Drop’s team that I hadn’t done so and I wouldn’t receive points for these offers.) In the last few weeks, as I’ve continued to shop with retailers that should accrue points in my account (Lyft, Walgreens, Trader Joe’s...), my points have remained the same. There is now a banner that acknowledges “We are experiencing delays,” so they know there’s a problem but there are no signs of a fix. I’m still missing many points.
The trade-off of giving this company access to your credit cards and total transparency with respect to your shopping habits is, frankly, not worth it when all you’re getting in return is an occasional gift card. And thanks to these snares and delays, it’s tough to even get that. Think carefully before giving your secure information over to anyone.Show lessDevil'sOtherOpinion
Unreliable
This app WAS great at the beginning. I got my referral points and also referred a friend and got points. I can also slowly build points shopping with my card at places like Target or Mcdonald’s. HOWEVER, I referred another friend OVER A MONTH AGO and even though the app says all the credentials have been met, my friend and I never received points. It was honestly embarrassing because I told my friend how great the app was and it was like she was scammed. However, I didn’t mind too much I just contacted support. This is the 6th time I’ve contacted support about the same issue, even issue is shown as “solved” online but I haven’t even gotten a real response, only automated responses and then follow ups asking me to rate my service (which I rate as bad) and still nothing. There is no number to call and no way for me to contact them where I can be assured they’ll respond. It’s a cool app if they actually respond to you but god forbid they mess up and don’t give you points—you’ll never get them.Show lessMarissabat
Was great—now it’s a scam
Honestly, I loved drop for the first few months I had it. I was able to redeem a couple of Starbucks cards with points, and even recommended that my mom sign up as well. However, for the last two months my points have not been registering at all. The first time I noticed, I submitted a support ticket and my points were manually added in a few days time after not registering for weeks. Fine, good customer support. Not a single point has registered since that complaint was resolved, despite Target being one of my power offers and my spending at least a few dollars there every day (across the street from my apartment). Despite a support request to remedy this for a second time, my response this time was “be patient, it will resolve itself.” That was a month ago, and yesterday I received notice that my card just unlinked. When I tried to relink it, it refused, citing an incorrect password/username for my bank, despite my successful login on my banks website with the same credentials moments later. There seems to be no way to resolve this issue, and now Drop simply has my credit card information on file without providing any benefit. Seems like a breach of the user agreement and a fraud on its customers to me.Show lessMCN3838
Unfortunately
I didn’t want to have to do this but due to numerous attempts to contact them with no response other than an automated response I’ve been left no choice. I have promoted this app since at least June on my instagram. I’ve had tons of referrals and never a problem. I’ve been waiting 45 days for my Just Fab points and nothing. I referred someone a week ago she got her points and I never got mine. YES I signed up for Just Fab through YOUR LINK... NO I didn’t NOT RETURN OR CANCEL ANYTHING... I wouldn’t have even ordered from Just Fab if it weren’t for this deal. Completely unacceptable.. I will NO LONGER promote your app. I will no longer have it apart of my Link tree on Instagram either. I don’t know what changed but your app has been amazing for months. DONT TELL ME TO DM YOU ON INSTAGRAM because I already did and no response DONT TELL ME TO EMAIL YOU I already did no response.Show lessCOTEST8785
Suspicious practices
I can’t say this will be the case for everyone, but my experience with Drop points to suspicious business practices. I added several credit cards and started accumulating points after I made purchases and opted into offers. But when I tried to redeem those points, the app kept giving me a vague error to try again later. I finally contacted Support, and they told me that my account was “flagged” because one of my linked cards was a business card. Not true - I don’t have any business credit cards. I’ve asked them which one of my cards they believe is a business card, and all of a sudden, they went dark. Awesome. They will let you link as many cards as you want and spend as much as you want, but will only inform you of being “flagged” when you try to redeem your points and ask why it’s not working. And there is no response when you ask them to justify/clarify why your account is flagged.
UPDATE: I sent them another email following their instructions in the email below. Yes, they did respond with another “we’re looking into it” email, but after over a month since I reported the issue, there is still no update. And they still do not respond to any of my emails. I’ll be closing my account.Show lessjycx1218
Don’t Waste Your Time
This App can have its benefits if you spend often on your ongoing offers & are willing to fight to receive your points. The one-time offers are only worth it if you are willing to contact support, take screenshots, & fight for them to issue your points manually. Don’t ever expect these to post on their own, including the IN-App offers that they recently rolled out for this purpose. They don’t sync. Take screenshots of everything. As many others have stated, their customer service is as bad as it gets, & I was a hospitality mgmt major so I understand customer service on a fundamental level. The average response time is about 5-7 days & sometimes you won’t receive one at all. When you do finally receive a response, more often than not, your issue won’t be resolved. There has been a Chase Bank issue where people who bank with Chase (largest bank in the U.S.) stopped receiving points for any & all transactions around mid April. It’s been over a month since they have had any luck in resolving this, so the app has essentially went dead to thousands of users. They have a banner stating that they are trying to resolve, but again, over one month of a dead app for thousands of users, paired with unresponsiveness- ask yourself if you want the headache for $5 to Starbucks? It’s not worth your time.Show lesssimple_truth
Developer Response
Hey, thanks for giving us your feedback. We appreciate hearing from each and every one of our users. Points from the Button offers currently take 30 days to post and you must complete your entire shopping experience in the app. We're working on improving our customer responsiveness and the speed of syncing transactions. If you have any ongoing issues or even any other pieces of feedback, feel free to send us an email at support@earnwithdrop.com with the subject line App Store Help (simple_truth).
