Very convenient banking
I use mobile banking for depositing checks and checking on my accounts. However I think the required change in password every quarter is overkill and annoying. The bank should have a more secure system and should not force all its clients to be obliged to make changes every quarter. Please explain why once a year is not good enough 😳
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Mobile app needs work
Interest rates reflected in app not accurate: for instance my mortgage rate is 3.625 not 3.63 this is an easy fix to get correct and makes the bank look sloppy.. Can’t access all your account statements on line why is that ?? Again looks lazy Overall interface needs work compared to other banks
Easy to Use Consistently Improves
For a small bank it does a pretty good job at maintaining relevance of its app. The employees actually care about feedback on the app’s performance and will take suggestions from customers.
Worst app ever
The app rarely reflects the correct available balance for my accounts. Sometimes it will skip the whole days transactions completely so I have no way to track the right amount of money that is in my account. I have bill pay that is connected to the login of my account and when the app incorrectly says I have less than I really do, the bill will not get paid because it thinks the funds are insufficient. This is the worst and most inconvenient banking app. I will start using capital one checking more and slowly get rid of this bank from having my money. I’ve already transferred my savings to other banks.
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2 issues
Two issues for the mobile deposit process.
1) When taking the picture, you should activate the flash. Wells Fargo’s app does that. Without it, it is so difficult not to get shadows of your hand(s) holding the phone over the check. The result is the check images look very unprofessional to any customers who view them. Please fix this. Seems easy.
2) the app suddenly logs out after about 10-15 minutes. I haven’t timed it exactly. The problem with it, is if I’ve just clicked the final submit button on a check deposit, and the app cuts back to the log screen, I don’t know if that check has been deposited. I have to wait a day or so to check if it has been. There’s no way of seeing deposits that you’ve just initiated today. Solution: warn me that I’m going to be logged out. I’ll log out and log back in.
Thanks.
1) When taking the picture, you should activate the flash. Wells Fargo’s app does that. Without it, it is so difficult not to get shadows of your hand(s) holding the phone over the check. The result is the check images look very unprofessional to any customers who view them. Please fix this. Seems easy.
2) the app suddenly logs out after about 10-15 minutes. I haven’t timed it exactly. The problem with it, is if I’ve just clicked the final submit button on a check deposit, and the app cuts back to the log screen, I don’t know if that check has been deposited. I have to wait a day or so to check if it has been. There’s no way of seeing deposits that you’ve just initiated today. Solution: warn me that I’m going to be logged out. I’ll log out and log back in.
Thanks.
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Very convenient banking
I use mobile banking for depositing checks and checking on my accounts. However I think the required change in password every quarter is overkill and annoying. The bank should have a more secure system and should not force all its clients to be obliged to make changes every quarter. Please explain why once a year is not good enough 😳
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Easy to navigate
The app is easy to navigate through. All of the information I need about my accounts is laid out nicely. I also like that they allow me to deposit a check just by taking photos of the front and back of a check.
Mobile app needs work
Interest rates reflected in app not accurate: for instance my mortgage rate is 3.625 not 3.63 this is an easy fix to get correct and makes the bank look sloppy.. Can’t access all your account statements on line why is that ?? Again looks lazy Overall interface needs work compared to other banks
The ongoing password fiasco
has resulted in log-in / password fatigue … again .
I’m heading over to sunrise to close my account. It took customer service 30 minutes to fix this . Not their fault just a terrible system . Can’t bank with a company that is so unreliable on so many levels . Maybe in a few years when they figure it out
I’m heading over to sunrise to close my account. It took customer service 30 minutes to fix this . Not their fault just a terrible system . Can’t bank with a company that is so unreliable on so many levels . Maybe in a few years when they figure it out
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Good and getting better.
Still new and shows that fact, but quite functional, and I use it regularly without issue.
