Leave a Review Nike
Needs usability improvements
I’ve been a Nike customer for years and while the app does make it easy to buy items I find it’s only the case when you know exactly what you want.
While browsing the Nike product catalogue within the app I cannot even filter out what type of products I want. E.g. looking for a cap, I’ve clicked on the ‘accessories’ subheading but there is no option to filter the results any further than the basics like gender and sort by. So now I have hundreds of results within accessories that I don’t need or want.
The poor usability makes it harder to find what I want without scrolling through hundreds of items.Show lessIDunnoLolz
Cancelled Order
I’m a huge Nike fan but I’m not a fan limited drops for shoes or clothes. I finally decided to get some of the shoes that I really liked (Día de los Muertos collection if anyone is asking) their official announcement said they where dropping on October 15th and I checked this app and the sneakers app and nothing. It wasn’t until I went online to Twitter that I find out they were not dropping until the 27th. So, I wait... Same thing. I wait and check both apps when the collection is supposed to drop nothing. Online says until the 30th. Third time around and part of the collection finally drops. I order my shoes exactly at 7:00am. Two days later my order is cancel with no explanation. I immediately contact customer support and they tell me they have sold out. Then I asked them about the other part of the collection that was never dropped and they claim it was dropped the 27th. It’s just so frustrating that they oversell and don’t have enough stock for those who purchased. I wasn’t the only one they did this too. More frustrating that there is no info on drops changing dates and have to get info from non Nike employees. Definitely deserves 1 star and truly disappointed with Nike.Show lessDiegoLdeA
Mr
Be careful buying online , I had bad experience, I bought a pair of trainers , unfortunately they were too big and I sent them back the same day I received them and I request an exchange and the no problem , you will receive it in the next three days , 16 days have passed and I haven’t receive them also I haven’t receive my money back , I canceled my order after 16 waiting and to get money back i have been told is going to take between a week and my maybe more there is actually not a date to get my money back, I can’t order order a different size cos my size in not in stock ay longer , what a night mare, other companies would give you vouchers for the big mistake ....
I have been told that the warehouse did a mistake processing my order and they don’t when the problem can get fix it
never ask for exchange , no support , no body than can sort out the problems after so many calls and chats ..
Very disappointed. No shoes , no money to buy different onesShow lessMAN TILL END OF TIME
Sometimes annoying
I hate when there is a new drop and you can use a student discount on it as soon as it drops because you can’t add it to your basket so you just have to buy it full price. Also the website is very dry everytime I go on it and search for my favourite shoes (Jordans) there are mostly baby kids sized and not even interesting colourways. Not enough older kids sizes and I feel like the women sized Jordan’s are so limited. The Uk doesn’t really sell Jordan 1’s, 11, 12 and 13s as much as America 😑Show lessPraise Aliu
Big & Tall air ball
Nike, shop-by-size is a standard feature in all clothing and shoe sites and I would expect far better Tall assortment from the #1 basketball brand. My son is 6’7” and it is hard enough finding clothes for him. You don’t have a lot of selection in the channel, so buying direct is a must. On your app, I must to go into every single pants page within Big and Tall to see if you have his size and 90 percent of the time you don’t carry Tall sizes (or you are not producing enough inventory). Pants selection is consistently lacking (styles, colors) as is long sleeve shirt selection. I rarely complain, but going through this a few times a year is painful.Show lessCinci B-Ball Mom
Update app
Recently the apps not been too responsive. I’ve had orders received from last month still saying dispatched, I had an order which I received earlier today which is still saying it’s processing on the app. It would be nice if I could receive notifications for when orders have been shipped so I can actually expect my parcel and not be shocked when it’s arrived. Other than recently the apps been amazingShow lessd11156163£3!3&
I love this application...
In Greek Mythology, Nike was “The Winged Goddess of Victory.” I’m using this application over than 3 years and I had great shoes. Delivery is always fast, dependable and I never had any issue on my online orders. First of all, you must keep your eyes on this application, reason for some of them models sold out in just 2 days or 1 week and it is almost impossible to find those shoes again. Also, you can get great savings in some models, you like it. I’m not Shoes Collector, but runner and walker, 9 hours along per day and 6 days per week; since last 8 years... Thank you Nike, you are great company...Show lessSerkan AYKUT / TEXAS / USA
Have a setting for family members!
I think it would be a dope concept to have different family members sizes saved under your profile so when you go to order you can buy their pair with ease. For example, when selecting kids shoe sizes for my kids under the kids section, there should be a tab like who are you buying this for? Ayden or Grey (my sons names) right? Not to mention have their sizes saved in settings with their relationship to me (son, etc.) so that as they grow I can update their shoe size which would sync while I’m selecting their shoe throughout the store on the app and even website.Show lessAndreCEO
bad customer service
This is very disappointing, i love nike so much and all my family dislikes nike because of there political views, but that has never mattered to me. Nike usually has the best quality and time for shipping and receiving clothes. I love getting my shoes from nike and my clothes. This last time that i ordered clothes i did it on my moms account she is a nike+ member. A couple days later i received two shirts then a pair of socks, but we didn’t order socks, we ordered a hoodie and another t-shirt. we called Nike and tried to figure out our order. The Lady that we talked to was mean to us and couldn’t find our order for 30+ minutes. we gave her our order number 3 times before she typed it in correctly. This was very frustrating, but to say the least we still haven’t received our clothes, it has been 6 days sence we talked to customer service, this is some of the worst service i’ve ever received when buying online it really makes you think if you are an important customer. Too that customer service lady she needs more training to adequately use there own customer service operations.Show lessdrewbaeslayer 51
cool, but...
i like nike and like the app a lot.. but it's kind of annoying that every time i'm browsing the women's clothing, the photo will show a slim woman, and then only show me the "plus size" sizes when i tap on it. sure, i can fix this by changing the size to a regular one, because that changes the photos.. but only if the item ISNT out of stock. if it is, then the button that change sizes isn't even there... like cmon man.
also Nike, when are plus size men gonna get some love? i think it's awesome you have women of all body types on here, but i would like to see some husky men on there too, so i can have someone closer to my body type modeling my potential purchase.. rather than a bunch of super cut guys wearing mediums.. like i know that sweater won't look the same on my 3XL self.Show lessPPHVRVXH
