Leave a Review Nike
Huge security flaw! My accnt was hacked!
They NEED to get this security problem under control! My accnt just got hacked and the customer service informed me that it’s very likely the hacker got in thru the app. Someone successfully got into my accnt and made a purchase, but somehow, I didn’t receive one single email or notification until I saw the “order shipped” notification from the app. And still no email confirmation or notification at all!
What’s making it worse is that the customer service rep told me that it was escalated to the fraud dept., and they are trying to stop the order being delivered. And just suggested I change my password. That was it. I asked if I were to given updates on the case’s status, like whether the payment will be refunded, or if the account was going to be safe to use, and what’s going with the email notification on my purchase or activity, the rep just told me no one is going to follow up or reach out to me. They are just going to resolve it (whatever that means?)
I’m deeply disturbed and disappointed in Nike for both their security and their custom service!Show lessThemarking
Good but not great - Needs Improvements
The Nike app has potential but needs some significant improvements. First, Nike needs a barcode UPC scanner function to scan products using phone camera to look up products in retail stores that can be found on the app. Second, the search function in the app isn’t robust. Searching for a product by the exact product name will return results of items completely unrelated. So irritating. Third the filters do not work as designed. Predefining search filter(s) return results of products that don’t fit criterion. For example, If I select ‘men’ then search, why do I see search results with women and children? Fourth, applying filters after a search don’t function as intended. Results are inaccurate and therefore useless.
Lastly, the search table should have predictive capability when search tag is misspelled or part of a phrase. This should be pretty standard.
I need to be able to find items quickly and don’t want to scroll through the thousands of items when I should be able to search.Show lessKSuave1911
MR swoosh
Hello Mr. and Mrs. Nike LOL I just wanna let you guys know that what you guys are doing to the new generation it is beautiful I’m 30 years old I like to say I have a lot of pairs of shoes from you even though I’ve been out of prison I’m a working man a lot of life tragedies have happened throughout my life but one thing that I will know is that I always keep my Nike spread I have a lot of pairs of Nikes here that I’ve acquired and spent my hard work money for I love the vibes I love what you guys are doing and how you guys continue to innovate it would be so cool to be on one of your guises magazines with some fresh Nikes that I have on my ownShow lessthe world is your🤙🏼💯❤️
Launches.......
Hi ,
You have again let me down. As a regular wearer ,collector and massive supporter of Jordan brand , trying to get a win at launches with your app for us OG’s that actually wear them instead of reselling, I almost have a better chance at winning the Lottery. I want to speak to Phil about this i am sick of the generic response I get time after time , we are working on it is not a response that pleases a customer after the tenth time of “ not being successful “.
Very Dissatisfied disappointed
Annoyed upset and so sick of bots and resellers and generic lame responses,Show lessso sick of the bots
NIKE DOESN’T DELIVER PACKAGES
nike is honestly a joke. i’ve ordered 2 items from nike over the year. i’ve ordered a hoodie and won a pair of nike dunks. both of which have not been delivered to me. you’d think that your i formation would be safe with such a brand but you’d be incorrect, and when i tried talking to one of the team members they always tell me the same thing. they always tell me they’ll try whatever they can to get my package to me. they would be lying about that because my packages never came to me. at least i got a refund on my hoodie and i hope i can get it on my dunks as well. i encourage everyone who sees this message to be cautious when buying from nike. i won’t say stop buying from them but to just be aware that there’s a possibility they will screw you over and just take your money and give you nothing in return 🤷🏻♂️.Show lessduotriple
spammy failure of an app no SNKRS or anything useful
spammy notifications fails to actually have anything useful, no snkrs functions, spams with things long sold out, useless for anything as it does not integrate with either local nike store POS, anything good is not listed in the app and requires multiple trips to many stores to find, and when you do find it is likely flawed or factory second quality anyway.Show lessSilentmmo
Excellent App and Company!
This app is one of my favorite apps and I have hundreds. I am constantly on it because it keeps me updated with all the newest sneaker drops as well as it’s frequent updates with the newest clothing. It’s also always showing what they do within the community and for the environment whether on short videos or visual pictures. It’s a very well thought out, user friendly and extremely convenient app as it has everything you would need pertaining to Nike at your fingertips. They even respond via messaging when reporting the few bugs that may show up(what app doesn’t have them). Overall this app gets (5)stars. My only suggestion would be to add some sort of sorting and grouping tab on the favorites page as I have over a hundred things saved and it gets old really quick trying to find certain things. Also, maybe add a search feature on the Orders page so as to speed up what you’re looking for. Thank you!Show lessBird Man 1
Rigged dunk raffles
You dropped dunks today, it was 7:00am and your checkout method wouldn’t let me proceed passed putting in my card info and hitting the get in line button. It kept me in a loop of resubmitting my order but nothing would happen when I would click “submit?” Just spinning and then the “submit” order button would uncheck Over and over again! I must have submitted my order 10-15 times or more. It wasn’t a new payment method either same card I’ve been using to purchase shoes recently. I also tried to refresh but then after a couple of min I had to open another screen to see what was going on? By then my sizes were sold out, as well as the rest of them. Here I am stuck not able to move forward after confirming my account, payment, address and just basically waiting for the order to go through but nothing!!!Not even a “don’t refresh” or “your order has been submitted?”. Your system is rigged, I truly believe that. This only happens when DUNKS drop. You also make people sign in before each new Jordan or Dunk drop on the NIKE APP or Online to purchase which is why I stand by what I say when I tell you that the NIKE company is selective with who they let purchase a pair of shoes!!! This company does have decent core values.Show lessmy mother told me
I Love Nike
Who knew that I would become a sneaker head? I love the app and although it took some time to understand how drops worked, I finally have it down. There are sometimes lags in accessibility during drops but that is just par for the course. The app is basic user friendly and provides a variety of options. There are two things I would like to see. First, I love the “Got Em” pop up and wish it can be viewed in the order status as well as once you move from the page, it’s gone. Second, I would like to see options for auto populating big kid sizes. Overall, I love shopping via the Nike app and will continue to add to my collections. Thanks!Show lessTy-1661
Crisp, Cool & Clean
L I love everything about NIKE. I love the color Waze, the quality, and the opportunity to create my own style since there is such a great variety to choose from. I spend about an hour a day going through the app seeing if they snuck something in through the cracks because I love the company so much. but now the app will not work on my iPhone. I am unable to login no matter what I try. I cleared cache etc deleted app then added it again almost 20 different times. I rebooted my phone but I keep getting that they encountered a problem. My wife’s phone works fine for the app. I give this app 1 star and the problem is still not resolved. Please helpShow lessSwishplayground
