Leave a Review Nike
Needs some fixes for Canada
While the app is pretty good overall, the biggest problem is that it connects to SNKRS here in Canada. We don’t have the app, so when you click on any SNKRS exclusive it takes you to the App Store to then tell me the SNKRS app isn’t available in Canada (duh we all know that) instead of taking us to the SNKRS “page” for Canadians. Either fix that link problem or give us the app already. It’s ridiculous that you don’t have a SNKRS app for CanadaShow lessReeege
SNKRS!!!!!
need a SNKRS app nowjuliancarpino
“Next” button did not work
The “next” button did not work. I can not complete the last questionMiimii13771377
Poor service
Very disappointing service connected to the app. I bought a pair of shoes with an expedite shipment, everything was efficiently confirmed via email. The day after I received a notification saying that the order was cancelled, no solution or alternatives given, kind of “sorry and goodbye”. I was supposed to receive the shoes the day after for a run I had organised.
I called the customer service to have an explanation, the representative was not helpful at all and did not offer any solution. I asked to receive a call from a manager, the representative said that someone would have called me. No one has ever called me back.
I placed another order for a half size larger pair of shoe, hopefully I will receive them. I selected regular shipping and it will take a week to receive them. I asked via chat to make sure that the shoes are available and if they could expedite the shipment. They said that they can’t expedite them, the solution was to cancel the order and pay for the fast shipment.
If this is the service that a top US company is providing, well, it is very sad. In the era of the online service there is no empathy, understanding and problem solving skills.Show lessprodamatt
Great App
Great app, user friendly and great deals to steal if you’re a random window shopper just looking to spend (haha) so truthfully I’m not a huge fan of ordering things without trying them on first or seeing it physically before making a purchase of, especially when I’m entering in acct info to order. However Nike has been the only website literally where they make me feel valued as a customer and safe to place and order. Also, return policy is AWESOME, especially during COVID, but before the pandemic, the satisfaction with your product is why I continue to shop occasionally thru the App or Online with Nike, beats lines at the outlet. Privacy is also guaranteed (through my experience) and if you return an item, the refund took less then a week, which isn’t bad compared to 10-14 business days. Thanks Nike!Show lessPotbadger
Canceling orders
1.) you can’t cancel orders after 60 minutes which is just absolutely ridiculous
2.) I am extremely upset because I just bought a pair of shoes for my birthday ($100) and didn’t get the notification that I had a coupon for my birthday. A couple hours later I was checking the personal page and saw I had one for my birthday! And, it was 20%! So I thought; “oh! I’ll just cancel the order.”(Cancel time is up) then I thought; “oh! I’ll just use it some other time!” I then thoroughly read the coupons rules and it said 20% off of purchases $100 and over. Yea. Like I’m gonna make that big of a purchase again. I just want you to know you ruined my day Nike. Just absolutely ridiculous. I’m not made of money, I don’t get to buy expensive things like this often, but thanks for the useless birthday reward! :DShow lesssoftballbrina
Filters
This app is great, it is very user friendly and I never have any problems with the interface or navigation throughout the app. I hate giving 4 stars because i love Nike and have never had any issues with them, and if i did they were resolved right away; but I did so due to the amount of pro/college sports apparel with no choice to filter it out. There are hundreds of nba jerseys, college sweatshirts, and nfl apparel on the app. It’s a lot to get through when you’re just shopping for straight up Nike stuff. The pro/college sports apparel should be a separate category on the app, or at least have the option to filter it out.Show lessgriffink6276
Bad filters: shows too many options
It’s a good app, but too simple. I’d expect more from Nike... the filters help show you a little less of what you don’t want, but it’s too focused on the brands instead of style or function, so there are still too many options. Colour filter doesn’t work well either because the shoes often have many colours. I’d expect a tour guide, where you input some of your sport, body characteristics, habits and style preferences and it shows you a more customised offer (less options). When there is like 100 options, it’s just too much...
There also should be more technical explanations on each technology for each sport, and what are the differences between the technologies (Air Max Zoom, React, etc). I was looking for running shoes (I’m an underpronator) and had to go to Google to find on Nike’s website that they recommend neutral feel shoes, and there they listed a few. But never got the same list on the app...Show lessdrixTM
Air Max 1 Mild
This trainers are the people are working on sale app = a bad joke !!
I contact “ Nike Expert “ so many times I lost the nr ... 2 they send me wrong size , 1 I return .. 1 was for someone birthday so I didn’t have no choice to give’t like that !!
Months I was waiting for this trainers, contact Nike to save me one , wake up earlier and when finally I found them and suppose to pay guess what ? They was checking the size ... and when was “ Ok “ I was been tell to go on to buy them but yea ... surprise not there anymore !!
I’m wondering haw many people got same experience like me ??
If you don’t have competent people change them so simple !!Show lessJames Colah
Ehhhhh
So I got the app a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. The app stores all your info; name, address, even card info. So you go to the app on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get Nike doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure Nike couldn’t care any less about my opinionShow lessRahman73
