Leave a Review T Life
T Life App
I do not find this App to be very user friendly. I also have NEVER gotten or won ANYTHING in 3 years (this account/ 5yrs previous acct) as a T-Mobile customer. Not even a window sticker to give free advertisement or anything. I find T-Mobile to be really big on flashy commercials and ads and really ZILCH on the real reality time of actually giving to customers. I don’t even get all of the supposed “perks” that go with my account that I obviously pay for every month and yet every time I have tried to address this with customer care they either say it is fixed and I find out it isn’t or they say that they aren’t sure how to fix it and they push me off to someone else…. For example I am still waiting for resolution to my supposed free AAA roadside assistance and my supposed free Netflix…… neither issue has been resolved and I am going on my second year of MYSELF paying for my AAA and every month I also pay Netflix still…… I don’t understand and I don’t feel like it should be advertised as a “perk” to make cell plan and this be the ongoing reality with nobody yet to help resolve it for me FOR REAL!!! I hate to complain but I am tired of feeling taken advantage of and lied to about what is included in my monthly cell plan that is NOT cheap or discounted by any means……Show lessKimmyz Rewards
Developer Response
Hi, Kimmy. We have new and real winners every single week. You can see the odds of winning our sweepstakes at this link: https://amoe.t-mobiletuesdays.com/page/rules. We always update our promotions and rotate our vendors every week to maximize the opportunities for our customers to enjoy these benefits. Please let us know what you'd like to see.Come on T-Mobile! You can do better!
Okay, so the old T-Mobile Home Internet app is going away in favor of this mess. Fine, but who was the genius that decided I need to sign into my account (via the internet) to troubleshoot my home internet modem that won’t connect to the internet? So, the only way to get this to work is to turn off wifi on my phone, log into the overly cumbersome and ad-ridden new app, then turn wifi back on and scroll through all of the excess garbage to find the button that accesses my modem/router so that I can begin to troubleshoot the problem. A procedure that no one tells you about, by the way. The old app required none of this. Just open it while connected to the wifi, and it would start up with the network status and allow you to quickly troubleshoot connectivity issues. Can we just get a firmware update for the home internet modems that lets us do this from a web browser, like every other router and modem out there? I don’t understand why my cell phone is the only way to access the wifi and connection settings to begin with. I’d trade all the freebies and discounts for some real functionality here.Show lessthe_journalist
Developer Response
Hello. We appreciate your feedback. The T Life app is designed to be your one stop shop for managing your Wi-Fi and your T-Mobile experience. I have the steps for managing your Home Internet listed here: https://www.t-mobile.com/support/home-internet/app. Please let us know if that helps.Bud Light, Target?
Different situations with similar results. T-mobile developers just trashed a good portion of T-mobile’s loyal customers by excluding iPhone 7 or lower and any iPhone running an iOS lower than 16 from accessing T-mobile Tuesday, now found in T LIFE. Verizon & AT&T will have long lines when they offer ex T-mobile customers an incentive to switch carriers.
To the genius who thought up this scam to force customers to buy new iPhones for the sake of offers that are nothing like they used to be, why not leave the old T-mobile Tuesday app in the App Store as a stand alone app for those who can’t afford or have no need for expensive new iPhones or inflated contracts. This is nothing more than a way for T-mobile to force 5G on customers with no need for 5G and secondly to force a valueless trade in of your old iPhone for a profitable sale in a 3rd world country. I feel like I’m in that “Basket Of Deplorables”.
The game hasn’t worked the since switching to T Life on an iPhone running iOS 16. All it does is ask for referrals for extra points. The game did work on an iPhone running iOS 15 last week.
T-mobile is making me question moving all my lines to another carrier since the seem to be one of the big boys now and no longer provide the service that makes you feel comfortable and at good about your choice of carrier.Show lessKplan23
This app is garbage
If I can give this app zero stars, I would. As someone who works in IT, this app needs to be re-designed. Don’t get me wrong, it’s a great concept to house the T-Mobile Tuesday coupons and the gateway management all in one. But I can definitely tell that there was zero user testing completed to ensure this app actually works before it’s launched.
First of all, if you are going to combine the internet management portal into this one singular app. Make sure all the features are transitioned over. Half of the stuff I rely on the original internet management app is no longer there. DO SOME PROPER TESTING on each system. BECAUSE LET ME TELL YOU, the app barely opens. Second, half of your buttons within the app doesn’t work. You can’t click login and even it does it doesn’t really. Try to reset the password, nope it errors out.
Also the lack of notification during this transition besides the small pop up of “oh this is going away”. You should really work on testing the new app and ensure it works before transition it. Do a beta test, not just roll it out to the masses and hope for the best.Show lessannoyedcustomera
Geared towards new customers paying higher fees
When this app was first introduced to T-mobile customers, I was thrilled because they offered so many great things but as the weeks and months went by, their offers significantly changed and became limited to just customers with specific plans, completely eliminating the rest of the customers. For example, a year of AAA service can’t be activated by anyone on planned order than two years. Hilton honors is another “offer“ that’s limited to newer customers. That’s only a couple of the many things they offer that loyal customers can’t even take advantage of. Other offers include places that aren’t even in the same state therefore are completely useless.
I hate to sound ungrateful for things that are just given, but it’s quite frustrating when they limit these things to their newer customers due to those customers paying significantly more than their older loyal customers. I used to post regularly on social media about how great T-mobile was but I think they received too much of that and let it get to their head.Show lessLeChantier7
Unhappy with the new updated version…
Since the new update, I am no longer able to access this app. The new update requires a 16.0 and I am at 15.8.1. And because it requires you to 16.0 I am unable to update to the latest version with the phone that I currently have so I no longer have access to this app which is very unfair. All T-Mobile customer should be able to access the app no matter what without being restricted. I have always been able to access the app until you came out with the newest update. This is unfair to customers like myself that have been a loyal T-Mobile customer for over 25 years.
I am very disappointed with the decision that was made to only allow access to T-Mobile customer that are able to update their phone to 16.0 or above and for those that are unable to because their phone will not allow them to are now excluded from having access to the app & the benefits that are offered through T-Mobile without having to purchase a newer phone…. VERY DISAPPOINTED CUSTOMER!!!! 😡Show lessdisappointed with restrictions
Older iPhone customers disregarded by this app
Since the new update to this app, it does not allow older iPhone devices to download to continue having access to TMobile Tuesday offers. For example, my iPhone 7+ is up to date at iOS 15.8.1. However, this app requires iOS 16.0. If I could afford a newer model phone I would have done so by now but it’s not at the top of my priority list. Life is life-ing and I have other major obligations. My issue with the app developer and the marketing team of T-Mobile is the lack of consideration for those of us who have older iPhones. At the least, they could have sent out a notification in advance to let us know the impact of the app update and/or at least expressed some type of acknowledgement that we still matter as customers also. Now my outlook is why should I stay with a company that shows me I don’t matter? Especially when I could actually switch to another WCP and pay less for a plan with multiple phone lines and be able to add a new phone as well. I don’t see a point to stick around if I can’t access the benefits that are supposed to come along with me being a TMobile customer. Someone dropped the ball on this issue to totally disregard a certain group of customers being taken in consideration. Really disappointed.Show lessI'm done✌🏼
Stopped Working After They Changed to T-Life
The T-Mobile Tuesday app was great until they changed it to T-Life. The app stopped working and does not let you update to T-Life because Apple does not have all phones updated to OS16. Not only my phone, but also my mom’s phone that this app stopped working even though my mom’s phone is more advance than my phone. T-Mobile seemed to be ahead of people’s phone capability. This is why I say most companies are moving ahead faster than they can be sure the quality of their service is any good. T-Mobile and Metro are deteriorating in their services not only in this app but also in customer service because they no longer own any stores that are now all operated by third parties in NYC. Third party owners do not care about customer service, but are all about making money. They lie to customers claiming my phone does not work on T-Mobile network even though my phone works fine. They wanted me to buy new phones even when I just needed help to resolve simple issues that phone reps were able to resolve, while store reps charged for every little advice given. It is a shame that this app no longer works nor updates and there is no way to let them know other through this review. This is a reflection on what the company has become when it was once the best customer service phone company.Show lessnyc gnuT
Bud Light, Target?
Different situations with similar results. T-mobile developers just trashed a good portion of T-mobile’s loyal customers by excluding iPhone 7 or lower and any iPhone running an iOS lower than 16 from accessing T-mobile Tuesday, now found in T LIFE. Verizon & AT&T will have long lines when they offer ex T-mobile customers an incentive to switch carriers. To the genius who thought up this scam to force customers to buy new iPhones for the sake of offers that are nothing like they used to be, why not leave the old T-mobile Tuesday app in the App Store as a stand alone app for those who can’t afford or have no need for expensive new iPhones or inflated contracts. This is nothing more than a way for T-mobile to force 5G on customers with no need for 5G and secondly to force a valueless trade in of your old iPhone for a profitable sale in a 3rd world country. I feel like I’m in that “Basket Of Deplorables”.
The game hasn’t worked the last 2 weeks on an iPhone running iOS 16. All it does is ask for referrals for extra points. The game did work on an iPhone running iOS 15 last week.Show lessHappy about every offers but a Pain in the Neck to redemed.
My cellphone number is from out side of 48 US continental states and most the offers don’t recognize my number from a US territory ; when I move to the big land T mobile associates indicating me that I will not have any problem at all but isn’t true . Requesting to Downloads restaurant apps to get the benefits for redeem free I couldn’t no matter I live in USA 🇺🇸 not matter all the inclusivity this company do my Country PR isn’t allowed because there platforms software don’t recognizing regarding my address is from USA In addition not couldn’t takes movie ticket or redeem restaurants free meal. Also even including going to pick up your souvenir because most of time yours store are runout of the merchandise. I’ve been informed to customers service but they can’t do anything until I change my number that I have for more the 20 years in conclusion your Tuesday Apps is good for those who have the privilege opportunity to use it with not discrimination because Puertorican clients numbers are excluded , and I , me myself II can’t. Enjoy it . But I rate five start in the way I could have the opportunity to receives all benefits with not restrictions at all. Thank you for the opportunity.Show lessLiz Hyed
