Convenient
The app makes the payment process quick and easy.
My AES
I like the app. It’s very convenient. And I can pay my loan quickly and whenever it is convenient for me. So far I have had no issues and will continue to use the app.
Easy web site
The app is too easy to work my account. Super fast and friendly. I like.
Payment of different amount
Why does this app not allow me to pay a different amount? It only gives me the option of paying the total amount of the loan.
User friendly
This app is user friendly, you can do ALMOST as much as you can via desktop. Highly convenient.
Great app
I’ve had this app for 7 years and have enjoyed seeing the continued improvements since then. It breaks down payment information along with loan information and gives you a very informative overview.
Much Better!!!!
The improvements that have been made make this app very user friendly. Unlike some apps I am able to do everything on here as if using/viewing through a web browser. Very easy to view/pay or find information you need.
Always in Maintenance
I haven’t been able to log into the website since installing this app. I’ve been reading the reviews and there is no way this app generated a 4.8 out of 5 stars, and I downloaded the app because of the great reviews. Almost every rating is 1 or 2 stars and states users cannot access their information just as I can’t. If it worked, it would be used constantly and greatly appreciated, and I would change my current rating.
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Doesn’t work - tech support offers no help
This app has never worked for me. I have an iPhone 7 with plenty of space and do all the rest of my banking with my phone. This one keeps giving an error message when I install and try to login saying “mobile app is not accessible due to the status of your account” and then advises that I call customer service. Just called customer service. There’s no problem with the status of my account. The tech support person had zero suggestions except that something must be wrong with my phone. I uninstalled and reinstalled 3x. Hard to believe there’s no other fix than I must have a busted phone.
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Good only when it works!
It’s decently organized, fairly easy to use but glitches constantly, especially on the “ pay” tab which is most important. Don’t count on it in a clutch ( like scheduling a last minute payment) and be prepared to be frustrated!
