Feedback
With all the streaming services out there it seems like we are paying an awful lot every month. We have been customers for decades in multiple states. The equipment charge is really irritating in that it never ends—in the past, at some point you own the equipment—it seems like major unjust enrichment to pay what the equipment would cost several times over and still not own it. We love the Hopper and the Joey but come on! With all the other options out there I would think Dish would do a lot more to reward long-standing customers—a foreseeable end to paying for the equipment would be a start. It also really irritates me that you offer better deals and programs for NEW customers with whom you have no established relationships instead of valuing the established customers who have been your bread and butter and have stuck with you thru the price hikes and everything else.
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Never again
I was a 5 year subscriber who was mostly satisfied. I called one day to get my bill lowered and was talked into a new 24 month contract in exchange for some minor little bill credits. Better than nothing I suppose, right? Well...just a few days to couple of weeks later, they pulled our NBC off the air due to one of their ever present contract disputes. We endured the loss of NBC for over three weeks until my wife had enough. This was a deal breaker for us and we opted to try a streaming service (which I wish we had done years ago). Because I had been roped into another 2 year contract, they are now charging me $230 to break the contract-- after only receiving *ONE* little bill credit and DESPITE having satisfied my original contract obligation from 2018 long ago. I sincerely hope more and more people continue to cut the cord and put these greedy crooks out of business. Dish Network, make a copy of my bill and post it on your wall because it's the last penny you will ever see of mine. To others looking for cable service, take heed at the kind of company you are dealing with.
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Upset and Disappointed
I have been a customer for many years. It seems like dish net work has been having many issues that customers are having to pay for. My bill goes up and down. Channels are taken away put back taken away again. You couldn’t even get through to a live person or even on the website. Your whole times are ridiculous on the phone and through chat. You’re put on hold during the wait time for almost 40 minutes to an hour and then disconnect it and then you have to start all over again. For the prices you would expect better service. And it’s not like it’s the best channels. and you wonder why you lose customers. I wonder if Mr. Charles McKay knows what’s going on. Maybe next time I should email corporate. And speak to them about my bill.
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Irritating
I got the tailgater for camping and the advertisement for the Dish package said it included local channels. The only time we used it, a couple months ago, there were no local channels so I tried to call Dish customer service but for two weeks all I got was “our service is down but we’re working on it”. Now I just renewed the account for another camping trip and the rep told me there are no local channels included, it’s an additional $12. We have the Top 120 package and honestly their “Top 120” has maybe 10-15 channels that are watchable unless you enjoy QVC or Spanish speaking channels. We only use it for camping so it’s a thorn that I’ll have to live with but it’s a lot of money for not a lot of tv. Just my opinion but I would probably just go with over the air channels if I knew I could get them but sometimes campgrounds can be notoriously bad for tv reception.
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Nasty
Well what can I say ? First off the programming of advertising allturnitive life styles for money is wrong. I can not understand how u can put sex and drug advertisement on a public tv station ( drag queens cocaine use men kissing men wemon also. Tried to contact the fcc and was told they don’t handle that. I was floored. They come and pentlize people for having c B radios that have to much power and they don’t regulate what my grand kids can see. Really who is driving the bus. They advertise m tv with a Vivian bear. Kids see this hello we can not block everything they r tech wizards parents work and try to do what’s right and they r putting this for kids to watch really. I am the costumer I should not have to pay and then watch my tv so I can protect my children. U want to know what’s wrong with country why mad shooting child sex trafficking. Just look at the fcc. Now the programming u will put what ever pays u u don’t care no one is at the switch. Now u make it where old people have to buy tv because we can’t get local tv with ant. Because they cut there power at nite. This is all old people have come on. My price went up and at the same time u took 30 of the air. I want the right to get my tv free. Not to made you buy tv. It is discrination and yes I am old and can’t spell but we r on a misson to get our rep. S in Washington d c to stop this madness. We r already pay for water we drink tv we watch next the air we breath. Greedy
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Not very pleased
It never fails while watching a movie or some program the satellite freezes for about 5 seconds right at the most important parts and then skips forward or the screen goes black while your 30 minutes behind an wipes it all away putting the program back to real time all while you missed the time you were behind. My receiver will not pause half the time, you try to skip forward or back and it will always do something besides what you want it to do. I’m very unhappy for the price I pay. $200 plus per month is way to much
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4K
I went out and bought two4K TVs so that I could have 4K television in my home. Turns out this does not provide any 4K channels/programming unless you have Internet. The sales person promised me that every single channel would come in in 4K on my 4K TVS… The first technician did not set up the 4K hopper in the correct room. The second technician lied to me and said all the HD channels were actually 4K. He said all I needed was a $40 cable that he had on the truck and I would get 4K. So I bought that $40 cable. This new cable did absolutely nothing to change the picture to 4K still did not get 4K on any TVs. The third technician came out and said oh well that second technician sold you the wrong cable you need to buy this $40 cable which I bought. I still do not have 4K on any channels on any of my TVs. I feel lied to and betrayed by the sales person and the technicians. I am extremely dissatisfied with dish. I’m a three-year customer going on for years. I cannot wait till my two year contract (that I am now obligated to since I was lied to by dish representatives) It’s over so I can get rid of dish forever
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Trouble canceling account for elderly customer
We recently were in contact with dish support trying to cancel the new contract for my mother, willing to pay the amount of the disconnect fee of over $300. Note my parents are both in their 80’s and had placed a service call last year in doing so the technician updated their service and equipment, receiving approval from a senior with dementia (dad was admitted to a facility approximately 2 months after signing) this upgrade put them into a new 2year contract. Now Mom is left with a service that she does not need and forgets how to use. Therefore, we get calls at midnight because she thinks that the tv doesn’t work because she has hit the wrong buttons. Therefore, we figured we would request the service be canceled and pay the fee, however when calling support to do so we’re told that we couldn’t without letters from the facility that my father is in or Dad’s signature, however we were repeatedly asked if we wanted an upgrade and why we wanted to cancel, and after explaining were told to train mom that it is really easy.
All I can say is, I am ashamed of how this country has begun to treat their elderly.
All I can say is, I am ashamed of how this country has begun to treat their elderly.
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App are-authorize for Wally Not Good
Seems like every time I go to use my Wally with my Dish playmaker I have to call Dish to get it working again. This is even though I pay for it every month. They say use the app to re-authorize. I go in the app and follow instructions. I have to push this multiple times they go through the 15 minute boot up process. Can take over an hour after then having to call and talk with customer support. Definitely makes me want to look at other satellite providers.
A brilliant idea would be to indicate whether the reauthourize has been received first in the boot process after connecting to the satellite. This would then allow support or app users to know success or start over. Better yet don’t make me reauthorize.
A brilliant idea would be to indicate whether the reauthourize has been received first in the boot process after connecting to the satellite. This would then allow support or app users to know success or start over. Better yet don’t make me reauthorize.
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Unhappy
I just joined the app And registered with a user name and password because I just got the silver plan protection. I can’t get to it to Answer questions it said I need to answer for the protection plan. I’ve had trouble with my dish for a few months and talked to a representative a month or so ago, she thought the problem was fixed, I tried to tell her it wasn’t and I’ve been having trouble ever since. I’ve called dish 2times on Monday ( June 20th) and was on phone for 35 min the first time and got disconnected. I called back and was told to push 1 for the same representative but of course she was on the line with another customer ( I Thought maybe it was me) so I had to get another representative and was on phone for over 30 min again he said I needed a technician to come out. The first appointment was June 30. I think this is ridiculous and if the problem isn’t fixed soon, I’m goin to switch companies!! Low and behold I can’t even get this message to send!!
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