Manulife Vitality User Reviews

Manulife Vitality

Destiny Mgt Co

Lifestyle

Health & Fitness

Top reviews

Most RecentHighest RatedLowest Rated

Love the app!

Love using the app and challenge myself to get to platinum level. Love the reward options, hoping more to come!

Taps93

23 days ago

Response from developer

Hi Taps93, we are glad to hear that you are loving our app and it's rewards. Thank you for sharing with us!

V7.3 removed the feature to upload multiple activities

It makes it much more annoying to upload multiple in home exercise activities. Before 7.3 you can select multiple days. Now it only allows one date per entry which is just a pure waste of time. Why not make the calendar part a multiple selection instead?

JeremyZhang123

a month ago

Response from developer

Hi JeremyZhang123, thank you for bringing the issue with selecting multiple days for activities to our attention. We are aware of this issue and are actively working to resolve this.

Slow loading time

I use this app every day and updated to 7.3. Ever since pages are slow to load, the spin the wheel feature is broken and the new UI takes up lot of wasted space. Prefer the old version.

dogvibe

a month ago

Response from developer

Hi dogvibe, thank you for sharing the problem that you are facing. We apologize that the app wasn’t loading and that you are having issues with spinning the wheel. Please try logging into the app again. If you continue experiencing issues, please contact us at 888-626-8543.

Recent update in October, 2024 ruined the app

It used to sync the steps, with a glitch or two, but eventually the steps would sync within the day. After the new update, syncing the steps from fitbit was never harder. I tried re-link the fitbit account and reinstall the vitality app but still it gave me trouble every week since October 2024. Please bring back the previous stable version. I don’t want to miss my chance to spin.

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LynnCGY

a month ago

Response from developer

Hi LynnCGY, thank you for sharing this issue with us. We're sorry to hear you're having trouble with syncing your Fitbit. We are aware of this issue and are actively working with the partner to get this resolved as quickly as possible. If you would prefer, please contact us at 1-888-626-8543 and an agent can manually award missing standard workouts for you.

Can’t Sync

Can’t sync steps. It won’t update. Fix the app!!!!!

mAnDAaaA82

a month ago

Response from developer

Hi mAnDAaaA82, thank you for sharing the problem you're facing. We're sorry you're having an issue with your steps syncing. Please contact us at 888-626-8543 to resolve this issue.

Can’t login

Connecting issue…. I can’t collect point am I force to pay for phone watch this month?

jason lilllllkkl

2 months ago

Response from developer

Hi jason, we're sorry you're experiencing this problem regarding your Apple Watch connection. Please contact 1-888-626-8543. We want to make sure we have enough details to solve the current problem and make sure it doesn't happen again.

App doesn’t work

I downloaded this and cannot log in. Tells me Oops, something went wrong but doesn’t show what the problem is.

Derek B - Winnipeg, MB

2 months ago

Response from developer

Hi Derek, we're sorry you're experiencing this problem. Please try downloading the most recent version of the Manulife Vitality app and try to log in again. If that does not work, please contact us at 1-888-626-8543 so we can resolve this issue for you.

Connection with health app failed after update to 18.0.1

Please fix it quickly

Z021123

2 months ago

Response from developer

Hi Z021123, thank you for sharing this issue. We are sorry you are experiencing this issue. Please try updating your Manulife Vitality to the latest version. If that does not resolve the issue, please contact 1-888-626-8543 so we can help resolve this issue for you.

App not loading

The app just stopped loading and says it’s a connectivity issue, even though it’s not. Tried searching how to reach out to fix this but can’t find anywhere that can suggest how to do it. Pretty annoying considering this is now going to force me to pay for something that I shouldn’t have to. Tried deleting and installing again but still nothing.

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Reviewer17071

2 months ago

Response from developer

Hi Reviewer17071, thank you for sharing your experience. We're sorry you've encountered this issue. Please try updating your phone to the latest available operating system, and also updating the Manulife Vitality app to the latest version. If this does not resolve the issue for you, please contact 1-888-626-8543 so we can help resolve this issue for you.

App does not work

The app suddenly stopped working for me about two weeks ago, saying that there’s something wrong with my connection even though I’ve connected and disconnected to my Wi-Fi and data. I’ve also tried to delete the app and re-download it but still nothing works. This is very frustrating because I’m not receiving any points to towards my device purchase. I have even reached out to support, but have not heard back in over two weeks despite following up multiple times.

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