Leave a Review DAZN
Check your bank statements
I used to love using this app and purchasing PPV fights, UNTIL I realized that they had been charging me a monthly subscription that I had CANCELLED. They had been charging me for months without any receipts or confirmations that they’d be taking money out of my account for MONTHS.
I had cancelled through Apple. Never had an issue before. I double checked I had cancelled after a PPV fight in which I did purchase a monthly subscription plan, and then cancelled it right after. Despite my receipts and my concerns, they could only “verify that my account was active.” The website is horrible. To cancel your subscription you have to go through an AI chat support and I was on hold the first time for an HOUR. Then I tried again to reach a different representative for 30 minutes with no response. So much for 24/7 support right? Additionally, contacting the help email got me through with a representative, in which I provided receipts for the times I cancelled and questioned their responses. All they could say was that the subscription “expired with Apple, their 3rd party provider” (that’s what I’m saying?!) and after multiple askings to cancel my subscriptions they refused, only gave me a redirect to the SAME website in which to cancel you HAVE TO use the chat AI.Show lessKYAH1818
Developer Response
Hey, please feel free to reach out to us at daznsocialreviews@dazn.com so we can take a further look into this for you 👍 Please quote this message above so we are able to follow up correctlyDAZN is the reason why I would rather pirate fights
I originally loved DAZN when it first came out. I was an early adopter when it released in the US. But then they jacked up the prices and attached ridiculous rules to try to keep you with their subscription such as trying to force a contract or else they make you pay more. When you quit their subscription they make you pay an additional month before the cancellation goes through. So if you’re only getting it for the month you have to cancel that same day to avoid that charge. I recently got it again for the month for a specific fight and when I went to cancel the subscription it kicked me out saying I had attempted to sign more than 10 time when I hadn’t had a single attempt and basically blocked me out of my account until the next day. When I reached out to customer support I got a message saying that I was signed on to their annual plan which is false because I was careful to chose the non contract option as I wasn’t planning on continuing my subscription past a month because I only cared about one specific fight. I hate DAZN I hope they go under. Looks like o will be changing my debit card to make sure they can’t get any more of my money.Show lessCharolastra 213
Complete waste and sneakily hard to cancel
First of all, look at the reviews. The 5 stars seem well written and seem a little suspect to me. Now read the 1 stars and you can feel the frustration. Notice they only respond to certain one? On to my review…
I decided to not renew after the first year i had a subscription due to lack of value. The big fights in boxing simply do not happen but once every year or two. The worst part is I was charged for the next 2 years and didnt realize it. Very easy to get a subscription yet its tricky to cancel. You cannot cancel on the app, you need to do it in your browser. Even then “stay with dazn” is highlighted and “cancel” basically looks like the fine print. Thats what services do when they know they are not worth the price they charge. I was charged for 2 years and never even attempted to watch it. The year I had it I was extremely disappointed (content such as MLB started dwindling to nothing) and for 225 dollars you have to be absolutely crazy in my opinion. Too many options are out there for a fraction of the price. Shame on dazn for misleading and charging that price for the (lack of) service they actually provide.Show lessJoeandMandi
Developer Response
Thanks for your feedback. We are always looking to improve the product and want to deliver the best possible service for our customers. Please contact us at daznsocialreviews@dazn.com and quote your review so we can look into this further.Terrible app and service
This is the worst streaming app I’ve ever used. I wish they didn’t have the NFL rights in Canada. Upped their price even after losing PL rights.
Every time you click into a stream, you have to watch a 30 second ad because the subscription price apparently isn’t enough - even when it is halfway through the game or the last second of the game, you have to watch an ad.
The number of plays I’ve missed because I’m watching on my phone and the stream cuts out or because I watch a video on twitter is crazy. It happens on firestick and apple tv, too - stream just stops and I have to click back into the game. And every time you watch a 30 second ad, too.
Tried using their Help chat, and the guy just tells me to restart the app or uninstall and reinstall.
Then there’s the issue of too many devices. Only five devices allowed and it will double count a device each time you login on it. So get your computer back out to go delete your iPhone that was double counted.
And my WiFi is not the issue for the stream stopping. It just stops. I have 1.5 GB WiFi, and it will just stop. Everything else that I stream and every device works. I’ll even find another stream of the games online, and it works fine.
Fed up with this service. It used to be so good and always reliable. Just disgusting what they charge and the service that’s provided.Show lessPatrickNeal
Not bad, nice app
Hi! Discovered a reliable platform for sports betting. enter "usbets12" in Google search, use promo "GPRO" for a 125% bonus on your first deposit🤯. I've won and withdrawn around 544 USD... As for dazn stream - many fights and subscription services are moving towards pay per view events, if you want to watch all the fights in a year you need to dish out thousands of dollars. With DAZN you get probably 10-12 big fights a year in addition to the 30+ really competitive fights with fighters that are rising stars, DAZN promised over 50 live boxing events 2022 and for 100$ it’s a steal. On top of all the live fights the announcers that DAZN hires are by far the best in the business, whereas many announcers on ESPN and other services don’t talk about what’s going on in the fight, but the fighters personal situation the announcers at DAZN break down the sweet science of boxing as it is happening on front of you. With podcast that give information about fighters and fights from other networks to rankings, opinions, interviews with fighters you won’t find elsewhere DAZN is by far the best way to watch boxing. And with a growing roster of fighters and other sport events the value of DAZN continues to rise year after year with no additional cost to us. 10\10, five stars, I recommend to anyone who is a fight fan, and highly recommend for anyone who’s looking to become one.Show lessniyanmahour
Developer Response
Thanks for the amazing feedback 😎 Glad you are enjoying everything with usParamount plus is your competition next year
No skip ahead buttons, cannot stream to TV and use your device. Want to text a friend—too bad. Want to check the weather—too bad. Want to look up some statistics—too bad. One can’t use their phone at the same time they are using this archaic app. Takes up to 7 minutes to become clear viewing when one does switch back after checking the weather for example and it doesn’t pick up where one left off during a match. constant gambling ads are immoral and annoying—though they come through clear without scrubbing. Can’t believe I paid for this! Compare your product to Paramount plus which will have Champions League and be available in Canada for cheaper next year. An inferior and weak product. Would take my money back in a heartbeat. Wish I never signed up for a year subscription. Would give less than one star if possible. Thank you.Show lessfart mcdonald
Bad Service, Worse Customer Service
I purchased the NFL Game Pass (through the APP Store) as an add on to DAZN but there is an issue that is preventing me from accessing. The DAZN on-screen error shows “We can’t find your upgrade…either you haven’t upgraded yet or it’s taking a while to to show up here.” “…contact customer service…” So I contact customer service and tell the rep that I see the charge on my card from Apple for the service and the rep (after telling me I’m taking too long to describe the issue and they’re going a close the chat) tells me to just wait 48 hours and if the problem still exists contact them again. It’s LIVE sports!!! It over after 48 hours!!! I explained that and was once again told wait 48 hours and then the rep disconnected. My first experience with DAZN is definitely NOT a good one.
So after a week and approximately 10 chats with TERRIBLE customer service (two of which typed thank you have a nice day and disconnected in the middle of the chat because they couldn’t solve the issue) and never being able to connect I have cancelled and working on a refund.
With this clown show I’m not overly hopeful I’ll get it though.
Hey NFL, wake up and see that this isn’t a company you want to be connected with…look at all of these 1 star ratings from week one.Show lessRickbhame
Developer Response
Hey 👋 Thanks for the feedback, if you're having any issues please feel free to reach out to us @DAZN Boxing Help or via email at help@dazn.com 👍Website is a mess!
I’ve been trying all morning to sign up for this service and it’s been IMPOSSIBLE! I want the NFL Game Pass and I want to pay in installments. Can’t find that link anywhere. Went to customer service who sent me a link that had a NFL schedule and that’s it. They sent me another link that sent me to the NFL Game Pass but it was a Pay the Full Amount Today link, which I didn’t want. I told the rep that still wasn’t what I wanted, so they sent another link. This one took me to a page where I could sign up for $9.99 a month plan and had nothing to do with Game Pass. I disconnected from the chat and logged back on hoping to get a different rep. This rep was worse! I explained what I wanted and the rep asked me where I was located. I said “Costa Rica” and they said “DAZN doesn’t service Costa Rica” I told the rep that they were mistaken because my neighbor has it and we watched it last season. They apologized. Then I asked about the monthly plan and they told me there was no monthly plan. Knowing I could pay in monthly installments, I told the rep they were incorrect again. Then they got mad at me and ended their sentences to me with “!!!!!!!” I told them not to yell at me then I disconnected and reconnected again. This rep did the same thing the first one did with the links to nothing. I was told my case would be escalated to someone more experienced and I would get an email soon because they work 24/7. So far no word.Show lessLalalouCR
Developer Response
Hey 👋 Thanks for the feedback, if you're having any issues please feel free to reach out to us @DAZN Boxing Help or via email at help@dazn.com 👍 You can also find signing up for NFL Game Pass here - https://www.dazn.com/en-GB/account/content/NFL/select-subscriptionAlways Problems
I cringe each time I access the DAZN App. There is ordinarily some new problem each time I try to open the App and access NFL Gamepass. The NFL made a poor decision to transfer the NFL Gamepass access to DAZN. The old App was much better. With DAZN, it either requires that I sign in anew each time I open the App, it requires one to fast forward through the commercial breaks (while the old App simply eliminated the breaks on video replays of a game), it limits one to 6 registered devices but gives no indication in the Account area which of several similarly named devices it is registered on, etc. My most recent problem is the inability to register 6 devices. While my account shows 4 registered devices, I cannot access the App on my IPad (which I am using now to type this review) or on my iPhone. I must de-register devices one at a time in an effort to determine which device is which in the My Account section that lists the registered devices. When I open the App, I ordinarily see a warning the “Something Went Wrong” - “Try refreshing the page, restarting your app”. Of course, restarting the app does not help. I can only hope that the NFL decides to take away access from DAZN and restore it to the NFL Gamepass App that was used in the past. I will now continue to try to gain access on two more of my 6 allowed devices. I expect much frustration and a long day dealing with these issues.Show lessProblems Always
Shame on the NFL
Was forced into this when NFL GamePass switched over and that’s the only content I’m interested in. Tried watching my 1st preseason game on DAZN tonight and it was a disaster.
Video quality was garbage. Couldn’t even make out the plays. Restarted and checked all internet in the house and it’s definitely DAZN
When you click on a game it automatically defaults to showing highlights. I’m glad it’s just preseason but I don’t want to be spoiled! You have to be on silence and quick scroll down to change to full game replay or game in 40. You used to be asked these questions up front.
Speaking of full game replay, they didn’t remove the commercials and breaks, which is annoying
I clicked on game in 40 and got highlights and game in 40 when I clicked on highlights
Tried watching a game after it started (from the beginning) but it wasn’t an option and had to scroll back from the live feed which spoiled the score. This feature is on the website so until the app offers this I won’t be using.
There is no download game feature to watch off line anymore.
So disappointed in the NFL. They took something in NFL GamePass that wasn’t broken and broke it. Hopefully this is just preseason for the switch to DAZN too. Will happily and joyously update my rating if things improve (and honestly just back to previous standard).Show lessawbartel
