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Something has happened with Uber or the app
I have been a polite, courteous, compassionate, detail-oriented driver for three months and now all of a sudden in the last week, there are so many glitches in the app, which reflect negatively on me and my account. IE: saying I was rude, when I never have dealt with people in person except maybe three times for alcohol orders and never received negative feedback, and then one customer who called saying they couldn’t find their order, then while on the phone they said they found it but someone was screaming at me, very rudely, and any incident I’ve had, I’ve immediately reached out to support and screenshot all encounters. Another few examples are when you’re trying to accept orders, you click accept and then it goes away and counts against you, then another instance of directing you to a location in which you never received a pick-up order request for, and when you reach out to support, they correct it, but still ding you for it. I really hope they get to the root of this, because I enjoy driving for Uber and up until a week ago, when I started having issues with the app, it started reflecting poorly on me, and as a law student, I know to record and have proof of everything, and I hope they can resolve these issues soon as I take my jobs very seriously and treat my careers, Uber and customers very kindly, and as if it were me on the other end receiving orders.Show lessBrooke Fernandez
Earn when you want!
I’ve been an Uber Eats driver for a few years now. The app is constantly updating to accommodate the new construction in the Tampa Bay Area, which is nice. If you don’t know your city well I would suggest routing your deliveries through Waze or another map app your phone offers. Uber def tries to stay on top of it but my biggest complaints are not being able to find a place and getting another order come through, which is a double edged complaint bc I’m grateful it’s another delivery but I may not want to accept it bc it’s in a bad part of town or too far for my time left. The other part is that I drive in circles looking for a location and if the customer doesn’t put specific delivery notes you will never figure out how to deliver. This should be a requirement for apartment complexes with secured entry or those who live in mother in law suites or duplexes.
Other than that this app has been a life saver when I needed extra money to supplement for gas, food, birthday gifts or unexpected necessities beyond my budget. I love the flexibility of being able to get off my 9-5 and turn on deliveries on the way home, do 5-10 and make some extra cash and go home!
The only other inconvenience would be that you don’t get your tips right away, they come within an hour of your delivery so all you hey up front is your delivery fee. But I get why they do that.Show lessBossC0178
Uber faults
I worked for Uber all last year. And at first I thought they were a great company. I loved how they put my safety before anything. It was good money etc. but then people started scamming. Now I’m a female who worked my but off and would actually work in bad neighborhoods because that’s where the money was. But as you can finally see because it’s finally coming to the light for everyone to see how people scam. They would get the food delivered but yet they would call and say theu never received it and I got penalized and lost my job with Uber. I messed up and wouldn’t take pictures or get the codes just by pass it which was a huge mistake on my end but it’s not fair this is my income so I can support myself and kids. Now it’s finally coming to the light for everyone to see how people scam. I would work all hours through the night in some really bad neighborhoods just so I can make money and keep a roof over my head. They didn’t want to hear anything I had to say. Just took the customers word for it even though they had my gps and saw that I went to the address and all. Didn’t matter. People who scam don’t think about how it affects others all because they want a free meal. Very sad. Think twice before working for them. At least door dash has my back at all times.Show lessJessKy973
Bugs
App has been a great filler for a part time job, and allows you to make money that is suitable for you. There are some bugs though, such as the acceptance feature of matching the driver to a delivery and duplicate deliveries. I had an order to pick up for an estimated 42 dollars, so naturally I was intrigued to see such a high delivery. It turned out that once arriving to the restaurant and waiting for the order almost 10 minutes, I was told that the order was already picked up by someone . This made me feel like I was cheated out of the order. In result, uber support gave me a 3 dollar incentive for my “patience and wait time”. I understand that I did not complete the pick up ,however, there should be higher accountability on their behalf for falsely matching me to an order that was already in progress of being delivered. I know the tip on the order was at least 33 dollars due to the short total of 10 miles. I am a new driver less than two weeks in on uber and I feel that as a new “employee” I was neglected. This is an amazing app if you want to boost your earnings without compromising full time work schedule. I’m glad they constantly update the app to improve the map quality and driver experience. I just wish my time and anticipation was worth more than 3 dollars …
Try it out with a reliable vehicle that you don’t mind driving for hours at a time or racking up miles. Once you gain a decent strategy and stick to it you’ll definitely see more good results.Show lessJoseph Derricott
Needs toooooonnnnns of improvements!
It offers your orders that are not even remotely close by! In 10 minutes it offers 150+ orders and 149 are 18 miles away going another 30 miles!!!! They mostly dont even make sense, 2. If you use the app navigation while you driving it offers you orders while you are on the delivery which if you have to take a turn or whatever that moment you will miss it and it increases the chance of accidents,3. when you are trying to take a picture of the delivery orders pops up which causes accidental acceptance of the orders snd you have to cancel them!!! 4. When you trying to scan ppl’s ID or take a signiture stupid orders keep popping up caused app freeze so if the customer already left you have to contact them again to scan their ID again!!! Suspicious to customers and veryyy inconvenient to both. 5. The alarm like it makes when offering orders like it doesnt stop so if you are driving and it pops up you have to close it which is 1.very dangerous 2. Veryyy annoying as if you dont It keeps going on for the time they trying to offers you the order, and if you do this all day you get such anxiety from the noise!!! 6.if you get a bad rating it will stays there for eveeer because it’s based on last 100 reviews not orders!!!! Stupid right???!!!!Overall not a single thought behind this app!!! And the fact it’s been like this for past couple yrs with all the technology and esse of upgrades tells me alot about their engineers.Show lessRoeka.sh
Uber Ex driver
I only worked three days for Uber. The first day I had congratulation. Second day no problem. The third days I was tired and two times I missed the exit on the highway, the customer told me no wiry take the next exit. In result of such detour I may drive one or two miles more to reach the destination. Another customer asked me do not follow the Uber direction because he knows very well the area. I did what the customer wanted. Suddenly my account was deactivated by Uber, accusing me doing FRAUD…! I have Mazda CX9 that use lots of gas. What interest I could have to make a detour to bring a customer to his destination ? As I remember I never had Queen of England as customer. The very ordinary people that I had as Uber customers could complain to spend 2 minutes more in my car ? When especially they pay a ridiculous cheap amount for a long distance ? A mistake of a driver in the third days of work should be dressed by a warning, not kicking out a person who went through car inspection and background check. Most all how an employee could qualify me as a person who did FRAUD ? How much was my earning or benefit by doing such FRAUD. Naturally I was victim a Moron’s decision who didn’t want to confess the real reason to kick me out after 3 days good work !Show lessConstantinDior
Inconsistent
I’ve noticed inconsistent opening and closing the app out. Also across the board it’s not the same in Diffrenet areas. For example Tulsa airport (in Oklahoma)waiting area is not the same as XNA airport in Northwest Arkansas. The Tulsa waiting lot in Tulsa is way more convient and up to date. It shows a weekly view of flights arriving in the area and the best times to try to earn by wait times. You could plan your whole week out using the Uber app if your a serious driver! I noticed that last week how behind times the XNA wait lot is compared to bigger cities. I feel like the drivers in this area should be able to experience that side of the app because there is very many serious driving in the XNA are. It’s also Bicyvle capitol of the world that sponsor big name gravel bike riders alongside RedBull. The airport is also undergoing big construction projects making our airport more efficient and to grow with other airlines.
We have the University of Arkansa 15 miles from the Rogers Bentonville area that provides good income on the weekends along with flights flying to over 20 prime locations in the nation. We have big SEC sports right in these mountains that we drive for along with elite Wal-Mart and Tyson executives that fly right into this area. It helps supplement incomes being able to drive for Uber and if I could make a better career out of it I would seriously consider. Maybe someone reads this and gets back with me on the “XNA update”Show lessC_Jenk007
App is good. Support is abysmal
The system crashed today and I lost half my pay and the delivery it crashed in the middle of didn’t count towards the promotion. I called customer service and spent 1.5 hours on the phone transferred between TWELVE people. Every person said this isn’t the right department we will send you here. This includes supervisors. I was transferred between 12 people and 5 departments before the issue magically resolved itself, much to support’s surprise.
Also typically to my understanding new drivers are supposed to receive a new drive promotion. This never happened for me. A week into driving I call support and ask and he tells me it can take 10 days to show in my account. I’m on day 15. Since I was already with support for the above issue I asked about this too. I’ve now spent another hour being transferred between 6 more people, everyone saying oh yes I can help get this on your account and then they disappear and a new person picks up and makes me start over and now the 6th guy says I’m apparently one of the unlucky ones that just doesn’t receive the promotion. He had me on hold and was investigating and now I just got hung up on.
So to summarize I’ve spent 2.5 hours on the phone and spoon to a total of 18 Uber driver support employees today and at no point did anyone ever have a single clue what was going on. Extremely frustrated and disappointed with the quality of support. And I’m exactly where I started. Horrible.Show lessLovingodin
Being held hostage, waiting for a reservation
There Hass to be a better way, when excepting rides that have been reserved ahead of time. The app tends to hold the driver hostage for up to two hours the full hour before the ride request, and sometimes a whole hour before no rides or given even when you’re in a certain area, and that surge money doesn’t carryover to the ride request for the reservation. We should not be held hostage while waiting for a reservation. The app does not give you rides closer to your pick up as an example. I had a ride reservation that was two hours away from me. I had plenty of time to get there, but the app gave me a ride in the opposite direction, and then another ride nowhere closer to the request and because no one else was going up the mountain to get these people, they waited an hour and a half past their requested time because there were no other drivers. I live in a mountainous region and I missed reservation request because there’s no service in the mountains even though, if I had waited for the ride to be given to me, I would’ve been late so I needed to travel towards my pick up and still the ride was lost. The reservations are also a problem for the passenger. They do not like the drivers waiting 30 minutes outside their house because they have arrive so early this whole reservation situation needs to be worked on and made better in my opinionShow lessNick in CO
It’s getting better
Ok so it it’s been about two years now I’ve been driving and the app does seem much better then it was. Sometimes though it seems like 2 steps forward and 3 steps back. Idk if something else is part of reservations but I went from getting a bunch to rarely seeing them. The sad thing is after a year and a half it seemed like it was finally working. I received a notification on my phone every time there was a new reservation request and there were so many I couldn’t actually do all of them. Now I’m lucky to see one in a week and it’s usually so far away that I can’t bring myself to lose and hour and a half for 20 bucks and half a tank of gas. Seems like every time something good gets added it messes with something else that was actually working. I’ve read forums about not getting reservations all the way back to February this year so it’s not like it was a long time ago. I can’t tell you how many times I’ve been told to delete and restart my app and how many times I’ve done it and it doesn’t do anything. I used to make 3x what I do now in the mornings doing reservations but that seems to be long gone. What I really don’t understand is how Uber technologies has plenty of backing and has been at this this long and it still seems like it glitches like a beta app. Hope someone can look into the reservation issue cuz there was at least 30 people on Uber forum that are having the same problem.Show lessAntisoc90
