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Auto background checks are awful…
I decided to get this app and sign up for uber just to find out after the strenuous process of finding my papers and documents was for nought.
If their automatic background checker messes up or finds a “discrepancy” kiss your uber driving dreams goodbye and say hello to painful weeklong processes of trying to get in touch which their support team (which can take more than an hour if you even get the help you need). I got in touch with a support agent after 40 minutes of waiting and she said there was an issue with their auto background check and that she would have the internal team fix the issue and that I would get an email saying I'm ready to drive in a day or two.
To my surprise instead of an email saying Im ready to go I got an email saying there was a discrepancy on their auto background check, checkr, website and that I would have to manually put in my info to the website. I did it after the strenuous process I’d been through to get here and to my surprise it said i would need to contact someone in checkr support to get my “discrepancies” sorted out. With no info on how to actually do such a thing on their website and the pain and suffering I had gone through up to this point I decided to throw in the towel.
In conclusion this is the worst experience I’ve ever had applying to any job, so if you’re as lucky as I am with background check “discrepancies” I recommend moving on and considering a different company to work for.Show lessWellsCobra
Inconsistent experience working for Uber
I feel like the app is overlooking me for some reason - I constantly get delivery offers that are 15 to 25 miles one way and near no other restaurants, so this translates into 30 to 50 mile deliveries that will take me over an hour to complete for $5 to $10 in pay… If I don’t accept the offers then the app doesn’t send me delivery opportunities for extended periods of time (even though it is busy in my area with delivery perks of $1 to $2). The app is super glitchy and Uber support just keeps repeatedly sending me troubleshooting steps that don’t work - tips don’t show up in my inbox so I can send a thank you to customers, my cash outs are missing info and only say “your cash out of _ was successful”, busy areas on the map don’t fully load so I have to refresh the app constantly. I have days where I make less than $10 an hour before expenses, even though the app has $1 to $2 delivery perks. Seems like the longer I work for Uber the worse the pay gets and the worse the app works. I have a 99% customer rating, so not sure why the app doesn’t keep me busy during peak times. I worked 6 hours yesterday and made less than $70 before expenses, it cost me $25 in gas for the day, so that means I made approx $40 for 6 hours worth of work.Show lessillie42
Horrible
I really hate to write a negative review like this. In fact, this my first cynical review of any kind in my life. Unfortunately my poor experience with this app has given me no choice but warn others of the potential issues ahead of them.
I have a decent paying job. I have been trying out these type of delivery apps for the past few weeks in an attempt to make a little extra cash. All have worked out well expect this app. I registered my information as instructed, but when I go to deliver I am told by the app I am unable to go online and to contact support. So I contacted support. A total of seven times over the course of eight hours, through phone, the app, and their website. Not a single person can give me any answer or support as to why my app is not working properly. No disrespect or malice to any individual I have spoken to, all were very professional and concerned of my situation. Unfortunately, the system this company and app has in place seems to be completely broken. I’m being told by multiple employees that all my information is correct and that my case has been upgraded to a “Priority” but here I am sitting at home, willing and able to go out and work for this company but unable to, with no explanation whatsoever. Like I said before I really hate doing something like this. But this is literally my last ditch effort to get any type of answer from anyone related to this company regarding my situation.Show lessptgprndbd
Alan
The app has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup the app doesn’t process the accepted trip. Worse yet they count the trip not provided against my acceptance rate which could hurt my rating. On 2 different occasions I had 6-8 trip request sent and counted against me lowering my acceptance rate by 6% taking me from 98% down to 92%. Also on my way to pickup reservations the trip drops off and I have lost the trip also losing money, time and gas. The last trip my screen told me finding trips instead of giving me the navigation route as if the trip never existed. I had also turned on Waze and that got me to my destination and I picked up the customer and only then did the Uber app begin working again showing me I still had the trip. So again these problems and the lowering of my acceptance rating has made me hesitant to accept further reservations going forward. Customer service was useless when I relayed the problem and said they would note my account but never corrected my acceptance rating which is very disappointing. Again the app has vastly improved but the reservation component doesn’t work well at all.Show lessreservation problems
Drivers are the Minorities (please read before you sign up)
Been driving with the app for 6 mouth’s and what I notice with the app is that the customer support isn’t the best when it comes to drivers and dealing with their issues. I experience rating glitches, being on hold for 1 hour just to get transferred around to the same department. The communication system with the emails is the worst line of communication between drivers and Uber. You explain a issue and they tell you the specialist will reach out to you (which can take 6 hours) so if you have issue dealing with your app good luck, Uber could careless who handles the situation. It’s a hassle dealing with a company that only looks to make there riders happy and not both sides. As a major company everyday is a problem using the Uber driver app, if it isn’t a glitch it’s problem with a rider lying and possible getting your account ban. Customer service tells you the same thing it’s like they don't do the actual investigation all they do is listen to rider and that’s enough evidence they need. I been waiting for 3 days to get a problem fixed so I can use my account again ( keep in mind Uber is my only job I have since the pandemic makes it hard to find work) I Pleated with the Uber customer service agents and they don’t care to fully handle the situation. Uber started off good but ended bad I'm trying my best to get my uber back but uber showing they can care less to help me.Show lessUBER DOESNT CARE
Uber takes insatiable and malicious unfair riders concerns over drivers concerns every time
I’m a 31-year-old international intelligent I speak four languages Hindi Bengali English Italian fluently read and write I have an associates degree in pre-law I have a Honda fit 2008 in good condition I was working in the city of Gainesville and I noticed that despite doing two 7out of seven courses, trying my best was not good enough and a lot of riders are unappreciative entitled and rude and Uber takes their side. Everytime. I dropped off customers who were drunk not wearing masks and rude helped with luggage and gave them 5 starts yet I’m the bad one. I followed all of ubers requirements but I’m the one booted off An hour after I completed another 50 dollar 7 out of 7 course. The customer is always right despite having no real reason to make a low rating! I did nothing to deserve some of the ratings I got! Nothing! Also besides I picked up a person in the same town I live in who hates me! I didn’t know it her her or I wouldn’t haven accepted but it’s too late now! Point is Uber dosent investigate into each rating and it’s unfair. I was unfairly treated by Uber. AND for sure I will let others know about ubers unfair policies to their drivers it’s just not right to give people that much power. I think Uber should change into employee status rather than an independent contractor because it takes the Mikey out of many genuine hard working people and that’s not right.Show lessvarsana baum
Don’t change states if you’ve been driving a while.
I drove in Utah for over 2 years. Requested to change cities when I moved to Atlanta. They made me submit ANOTHER background check when I had just completed one earlier in the year. And to my surprise the background checked flagged a speeding ticket and listed it as bail forfeiture and unpaid. How is this possible when the speeding ticket occurred in July of 2020 and I passed a background check on the same account in February of this year? Then when I try to bypass the system and creat a new account to drive on. They flag both my accounts for fraud. After deactivating my diamond account, they only opened up my new account to basic trips and deliveries. Meanwhile I’ve done over 200 trips already on this account and not earning any points whatsoever towards the higher tiers of pro status. My pro status doesn’t exist after four weeks of driving. And now all of a sudden they stopped offering promotions in my area. These guys are morons and just give you someone who speaks broken English to talk to through their support line. They never resolve your issue and you waste your time and lose money. When I asked Lyft to change my city. They said, “ok. What’s your new address?” An hour later they had me approved to drive. That’s almost laughable on Uber’s part. Meanwhile Über continues to charge riders upwards of $25 for a 15 minute ride and only pay me $10. Think I’m just about ready to tell them to shove it.Show lessMdog31
Good app but improvements are needed
Over the last 5 years of driving this app has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts and makes it confusing if the delivery should have a surge. The rewards should be better. Send us notifications of when it gets busy for delivery in an area so it gives us the opportunity to go online. Support has been getting better over the years but still needs major improvement. Biggest issue is the competition for when we make it to a restaurant and they only allow drive thru and it has 20+ cars in line (that’s like an hour wait) and then we don’t get compensated or we have to wait the entire time. Same type of issue with closed restaurants and order and pay restaurant that refuse to take orders. More promotions in Montana for Uber eats and uberX would be great as a 1.3x boost for delivery at dinner isn’t that helpful. Some of our drivers have over 20,000 deliveries completed. Feels like Uber doesn’t care about its drivers and is all about greed. Late night drives are risky and $150 cleaning fee doesn’t cover the cost at all. Most details in Montana cost over $500 and won’t be available for a few weeks.Show lessMas_non
Developer Response
Hi, this doesn't sound right. We want to take a closer look into this for you. Please send a quick note to t.uber.com/contact so we can connect. Also, have you tried uninstalling and reinstalling the app? Be sure to do this for the best usage of the Uber app.Driver
I’ve been driving for Uber since April and I am noticing so many problems with the app I can’t even get a hold of customer service to get help with the app I have been stuck not being able to work for the last three days because they’ve yet to figure out the app issues as to why I can’t login after they said that my account is still active and I should be able to deliver. I’ve called support now 10 times in yet to get my issue resolved and I’m still out of work thanks to this app having this many issues. I have deleted and re-download this app and I still can’t even get on after calling support they said I should be able to get on but the app is so bad I can’t even use it. I’ve literally been forced to apply to other delivery jobs because of the app not functioning like a proper app. I have tried to contact Uber headquarters yet my problem is yet get resolved and I’m still missing payment from one of my customers and they yet to resolve the issue as well. I haven’t been able to drive since 16 August and we are now on August 19 and Uber support has not figured out how to get me back on the road. I really do enjoy driving however this app is making it entirely difficult for me to complete my job efficiently without problems. Please fix the issue.Show lessProjectLuna3
Needs work
I’ve been doing Uber eats trips for a couple of months now and my biggest problems with this app are as follows.
1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when the app asks you if the correct location is accurate it doesn’t update. It constantly tries to have me perform dangerous maneuvers to get to a specific place when it should know that making a u-turn when it could have told me to make a right or a left a block before to be able to make a safe turn. And the repeated voice prompts are completely annoying. I don’t need to be told 4 or 5 times back to back to head to my pick up or the like.
2.) While I appreciate the system trying to give me the opportunity to stay busy, it is completely unreasonable to be bombarded with trip requests when I’m trying to see where I need to pull over or make a turn as I’m approaching my destination. It is also annoying to be sent requests as I’m trying to take a photo or put in a delivery pin and inadvertently accepting a request I have no idea about and then having my trip requests paused because I cancel the request I had no intention of accepting. Sending these requests after the current delivery is completed would be the best in my opinion.
I’m sure there are other points that could be made but these are ones that are really bothersome for me.Show lessSulio
