Can’t even login
The app is keep improving
Register on App
As a regular visitor I would like to use the App to shop, but can not register as I do not have a Hong Kong mobile telephone number.
Buggy
Response from developer
We're sorry for the inconvenience you've experienced while trying to redeem your i-Coins and not being able to choose a store location for free pick up. We appreciate your patience and are pleased to inform you that we have addressed the issue. Please update our app to the latest version to ensure a smoother redemption process. If you continue to face any challenges or have further queries, we encourage you to reach out to us through our online form at https://www.fortress.com.hk/en/contact-us. Our customer service team is committed to assisting you promptly. Thank you for bringing this to our attention, and we look forward to enhancing your shopping experience with us.
Needs a “saved items” feature
Response from developer
Thank you for sharing your thoughts on our app. We understand your concern about it being clunky and not as user-friendly as expected. However, we're glad to inform you that a "saved for later" / "wishlist" feature is already available in our app. This function allows you to shortlist items for comparison and future reference, enhancing your shopping experience by keeping track of products you're interested in. We appreciate your feedback and are committed to continuously improving our app to meet your needs and expectations. Thank you for your support.
Doesn’t work
Response from developer
Thanks for the feedback! We checked and it works normally. We suggest redownloading the app. Thanks for your support and consideration!
A 10 min queue to look at the app
Response from developer
We're sorry to hear that. There is queuing mechanism when the traffic is extremely high, which usually caused by our very competitive flash sale promotion. Thanks for your support and consideration😊
Incredibly slow
Response from developer
We are sorry to hear that~ Please contact us by email (fortress@asw.com.hk) or online form (https://www.fortress.com.hk/en/contact-us) if you need any help. We are all ears!
Worst UI ever
Response from developer
Thanks for your feedback! Sub-categories is now available~
Worst app ever seen
Response from developer
Hi , We’re sorry to hear about your experience with the app. If you have any problems / suggestions on our app please contact us at fortress@asw.com.hk . We will reply you shortly.
