Roy's Rewards User Reviews

Roy Rogers Franchise Company LLC

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Times Out Too Many Times

This App Seriously Needs A Wholeee Make Over. Because it Times Out To Much Even After Killing The App and Bringing It Back Up. Takes to Long To Get To the Next Page. Also I Feel That The Point System Should Be Better Implemented. For Example When You Order Online You Don’t Get Any Points. But When You Order Inside and (hopefully) Remember To Bring Your App Up And Have It Scanned To Catch Points. It’s Kinda a Turn Away From Wanting To Eat

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raymond6182

5 years ago

Response from developer

Raymond, that doesn't seem right and we are so sorry for the inconvenience. Would you mind sending us a private message at royrogers@rlvt.net so we can look up your account and evaluate the issue further? Thank you for your patience!

Okay app, terrible red tape/implementation.

The app does what it says on the tin, except to see your points, you have to manually refresh.

Avoid this service. The owners of RR will bait and switch you with what you can do with the rewards:

They will bring out rules, but not notify you as a user/customer, or update their app to reflect it.

“Free combo meal”: but only a certain size.

“Free medium combo meal”: but only certain items we won’t tell you until you have already redeemed the points.

Luckily the scammers at Roys ended up fixing their bug that prevented you from redeeming if you had anything else on your check aside from the items to be redeemed.

Go to Arby’s or something instead.

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Celest Castellano

5 years ago

Response from developer

We're sorry to hear that your experience had been anything less than amazing and thank you for sharing your feedback. We truly appreciate it and we are always working hard to improve. If there is anything else we can assist you with, please email us at royrogers@rlvt.net. Thanks!

The best restaurant in it’s industry

Always enjoy the dining experience the food is solid, of high quality and well-priced. I wish there more of them!

j patsis

5 years ago

Corrections

Always enjoy the the Cumberand place & the employees. Great food. The 12 days of Christmas was a great idea. Merry Christmas

bagged3b

5 years ago

Superb food

Always have enjoyed fresh hot and very good burgers, chicken and sides at Roys

don't do apps

5 years ago

Getting worse

Used to be clean and great service. Past few months it has become dirty and food quality is dropping. Today, the floor was sticky, no napkins, no lids for regular drinks, large fries were smaller than regular sized and old. No containers for sauces. I got a lid from the server that didn’t fit, she got another and that one did. The next customer had to ask for a lid and had the same issue. Was it put back in their holder behind the counter not once but twice? The trash cans were over flowing inside but they made sure to gather the trays and ignore the rest. Manger was outside most of the 30 minutes I was there in his phone and vaping. Time to find someplace else for my once a week treat.

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tired of lack of service

5 years ago

Response from developer

Thank you for your feedback and for bringing this issue to our attention. We are sorry you experienced this issue and would like to put you in touch with a representative to discuss your experience. Would you mind sending us a private message through http://www.royrogersrestaurants.com/contact so we can further assist you? Thank you for your patience!