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Crashes
On TV, iOS, & computer the following problems. Will continually crash watching live tv & recorded shows. While watching live programs volume unexpectedly go to mute. Sometimes screen freeze & need to exit app then open again. All these problems worse on app for computer. All apps are always updated. No virus. I would expect this from new companies or third parties apps. (Free app) Pluto tv app works perfectly. Never any issues. All apps should have to pass every functions 1000 of times before being available. Then when any app doesn’t function correctly, app makers must pay the user for inconvenient. That would solve these issues. Guaranteed. !!!
Beware, iOS app downloaded in different state and let me watch my home location service for 2 months & now app will not let me watch home location anymore. App forced to turn on location and only shows programs for state you are located. Direct tv support says that Apple forced you to watch different location and direct tv can’t do anything to fix it. I had deleted app and reinstalled but still doesn’t work. This shows apple lies and keeps your data app history even if you deleted it. This is fraud. An apple should be sued for this.Show lessBEWARE !!!!!!!!!!!
Developer Response
Sorry for the experience and we want to get this resolved for you. Reach out to us on one of our social accounts to help us investigate this further. DIRECTV Facebook: https://facebook.com/directv/ Instagram: https://instagram.com/directv/ X: https://twitter.com/DIRECTVhelp Community Forums (post a question for our team to engage): https://forums.directv.com/New switcher from Xfinity
I just switched from 20 years on Comcast/xfinity to ATT fiber and DirectTv stream app, largely because the finally have the channel parity, things like the NFL network. redzone, local sports etc. I am so new that this review is on the app even before they installed fiber. The single biggest issue my family is already saying is they want to be able to talk to the app using Siri on their iOS devices and the Apple TV. I know the Gemini Air has a voice search tool that is more like Xfinity’s remote but so far the use of Siri is lacking. The dev reached out so I did testing and basic commands like Watch CNN on DirectTv do work on the iPad and the AppleTv. Major network names like Fox, Comedy Central and Comedy Central work but some smaller network names like METV have issue. More specific commands like Watch Astros on DirectTv do not seem to work. Some if that could be the broad choice of channels in the AppleTv that have Astros content or where the name appears. I think if DirectTv could solve the “remote” issue on AppleTv they have way more switchers from other services. I am not sure if a remote app is even possible that shows a channel guide on the phone or iPad that then launches the AppleTV app. An ideal solution would be if you could use the direct Tv guide on the iOS App but change the channel on the AppleTv in the same room.Show lessNicknameZ
Developer Response
NicknameZ, thanks for the updated feedback and we are glad you tested out our suggestions from our testing. Your additional feedback has been shared with our app experience team. They work continuously to improve upon the features of the app. Thanks for joining our family. DIRECTVNew DirecTV app….bring back the old one
The new app is very disappointing. It does not connect as easily to the receivers. It also is constantly showing something streaming on your phone whether or not you want to watch that and you’re just trying to search for the guide, for example. It appears to have less functionality, and the user interface is not as intuitive has the prior version. I highly recommend that the development team go look at the prior app and incorporate some of the ease of use features found in it. Example the remote control and the guide.
****update****
I Inc Change to turn off live TV that was suggested in the reply. It does not work actually power down the phone and even though setting kept the live streaming TV continued. Also, regarding connecting receivers: my receivers are connected to the Internet. They are powered on, but the app won’t connect to them. Issue with the prior app that was replaced. Again, I would recommend that development team go back and look at the prior app and incorporate some of the ease of connectivity features that existed before. This is not about Angry Birds.Show lessAngree birds rock
Developer Response
Thank you for sharing your feedback, Angree birds rock! We appreciate your honesty and will pass along your suggestions to our development team. We understand that a seamless connection to receivers and a user-friendly interface are important to enhance your experience. You can tap on the settings icon in the app then tap on Preferences and disable the Play Live TV on Launch. This will resolve Live TV playing immediately when you open the app. Our teams are working to enhance the app for a better experience going forward. DIRECTV Update: Thanks for the additional feedback. Please connect with us directly on one of our social accounts with a direct/private message so we can resolve this for you. DIRECTV Facebook: https://facebook.com/directv/ X: https://twitter.com/DIRECTVhelp Instagram: https://instagram.com/directv/ Community Forums: https://forums.directv.com/