Leave a Review Verizon One Talk
Unable to Disconnect My Phone Number
The app worked fairly well while I was using it for my job. However, when I left that place of work, the workplace calls kept connecting through my phone even though I had deleted the app through the App Store - not just the Home Screen. My former employer has been very diligent in trying to disconnect my phone number from the account for the past few months but to no avail.
The manager of the account has tried to disconnect all of the devices associated with the account. I’ve tried reinstalling the app to remove all notifications and delete it again, turning off/on the phone, and the other suggestions the Verizon Support Help has offered. I tried to report an issue through the App Store, but I was unable to select the purchase on which to report. I tried reinstalling the app to see if that would make it eligible to “Report an Issue”, but alas, no luck. I am still getting that work place’s calls. I would really appreciate some help disconnecting my phone number.Show lessAWal999
Developer Response
Sorry that you're having issues with One Talk. The manager of the account will need to call our customer service team to look into the devices on the line and the call flows of the account. Thank you, Verizon Business Team.Poor deployment. Not a business “solution”
Update: service is still crap, they reply with the same canned response, before you buy, try calling that number they gave me to call. It’s a bogus “welcome to Verizon” number. I guarantee you will call and spend 10-15 minutes navigating the menus to get answered by someone who is unable to help you.
Caveat emptor
This app is very poorly built. User interface is a C at best. If using the call through option the app and the phones dialer open. There’s no way to get back to the one talk interface to 1)transfer calls 2) see who’s calling 3) change the ring tone (the option exists, but does not work) 4) calls get dropped 5) people your calling can’t hear you at times. If using call through, you have to press a number to accept the call. No way to override this. Verizon customer service is horrible, outsourced to other countries and trained to keep you away from tier 2 support, even if you know what the problem is. Verizon’s billing is so opaque the only way to understand the actual costs of each line is to extract the individual charges from multiple screens and add them to an excel sheet. Final thought: Verizon had always been a solid cell carrier. I took for granted it would extend to other business lines. This is not the case. One Talk platform is poorly built, poorly executed, and will cost you sales and tarnish your reputation in business. Shame on you Verizon.Show lesssatisfied7717
Developer Response
Sorry that you're having issues using the One Talk app. We'd like to know more about the issues you're having and help. Please call us at 800-922-0204 so we can review with you. Thank you, Verizon Business Team.Horrible Lag Time
This app has a lag time between callers that makes talking with someone difficult. Also, the business customer service is horrendous! My One Talk was down in June unbeknownst to me until a friend called and told me they couldn’t get a call through. I was promised that it would be resolved the next day. When it wasn’t, I called again, and they had no notations of the previous call. I had to go through the problem again, only to be transferred to another person and repeat the problem for the 3rd time, not to mention that these customer service reps are obviously outsourced, so communication isn’t very easy. I was on the phone with them for approximately 90 minutes. I cannot be without a physical phone, so I went into a Verizon store and asked the guy to put the line on my cell phone. I thought was fixed until the bill the next month doubled. I called again only to be told I should’ve requested an advanced technician. Like how in the would am I supposed to know that??!!?? Also, it’s a different number that they cannot transfer you to. I requested the manager to get on the line and explain why the last technician did not tell me about an”advanced technician.” Then Sophie hung up on me. The phone rang immediately after, so I thought at first that it was an accident, but then the Verizon caller hung up again. Buyer beware!Show lessRxchick
Developer Response
Sorry you are having issues with One Talk. Please call 800-922-0204 so our team can look into the issues you're having. Thank you, Verizon Business Team.Horrible App
I wish I could give this app less than one star. My job required us to use this app as our call system. All I can say is it was horrible. Calls would drop after one ring, and I would receive calls when on do not disturb on my off days. Be ware! All of the calls show up in your personal call history which is frustrating since it clutters your phone. If you use the in app option for calls it will say onetalk in your personal call history to distinguish which is a work call to a personal one. This is better but still not okay. However, it doesn’t do that when you use the call through feature. Call through is even worse. It doesn’t show as a onetalk call in your personal phone history. Because of this it will say that your phone missed a call not the one talk app. The delay is horrible and more calls dropped with this. It’s a cool idea but with this much trouble the app is not worth it.Show lessPhysicalCanoe
Developer Response
.It works, barely.
Pretty fed up and aggravated with Verizon, not only for the service issues and so much other, but especially for this app and the business account. Verizon hyped this up like it was the best thing ever, not having to carry 2 phones for a separate business line, business hours, texting, calling, etc. While yes this app works, it is terrible in all honesty. Text messages are so delayed and magically disappear after clicking send at times, text messages come through hours later at times. Phone calls are spotty and most of the time it rings for 2 seconds and then goes away, not to be seen in the recent calls or anything. Therefore it sends customers to voicemail and half the time when you try to call back it says invalid number. The contact lists aspect is weird to put it simple. Sometimes calls don't even come through and customers don't get to happy about that. Its a terribly implemented software that needs to be revamped and improved. On the iphone 11 at that.Show lessCDubbDJ
Developer Response
.Terrible!
Have to use the call through feature since I don’t have 100% Wi-Fi everywhere I go or while driving.. With call through people constantly hang up when they call me cause it takes an hour to answer a call! They call me, there’s a delay in it getting to me since it’s an app, then if I don’t answer on the first ring it takes forever for it to connect to me when I do answer since it then forces me to press any number to connect the call and then there’s a delay after that! So by the time it does finally connect they’ve already hung up! So frustrating! Not to mention notifications!! If I even do get them! If I have a missed call it shows up on my phones missed calls usually and not in the app. So not sure who’s called. Also there’s a huge delay in the notifications if I even get them at all!! Terrible!!! Hate the app but have to have it for work. Would rather carry around 2 phones!Show lessScbydooo
Good with the please improve!
I wish I could submit screen shots here. It’s improved much over the last 1-2 years. Calls are better and so are messages. I appreciate that I can call to One Talk from my native co tact manager. I also love my staff can help me answer calls and messages when I’m out of town or overly busy. My biggest frustrations Are how I can have 4 and 5 bars of coverage and it will not work. It won’t dial or send a message. You get a pop up “You appear to be offline or have limited connectivity…” Not sure how when everything else works. I also hate when I send out a message that took a lot of time to write and it says something like “message not delivered.” And it’s gone. Totally gone. No option to resend, try again, anything. You have to start from scratch and hope and pray that one goes out. Sometimes I highlight and copy messages just to make sure I don’t have to resend when it messes up. You can have 4-5 bars signal or full wifi and it do that. It of course does it on weak signal, but I don’t understand why on strong. I like the app a lot. It’s better than my old phone and benefits outweigh the cons. Just wish they’d put a little more effort in the details for us power users. Oh and forget video messages, they will not play.Show lessJohnPoltrock
Developer Response
Thank you for the positive comments. Sorry you are still having a few issues. Please call 8009220204 for assistance with your issue. Thank you, Verizon Business Team.Horrible app/ missed business
I’ve read the reviews on here and you should believe them. This app is absolutely horrible. I’ve missed phone calls, calls won’t connect, doesn’t send notifications for text or voicemail, won’t answer calls, doesn’t show missed calls. I’ve Verizon would be liable for paying for missed business from their lack of support with this app they would probably go bankrupt. I’ve answered calls when they do actually come through only for them to not answer or drop try to call back and it won’t connect or the number DOESNT EVEN SHOW UP in the call log even though I just answered it. App works great if you use the native dialer option but it doesn’t tell you it’s to the business line and if you’re using your personal phone like I am you don’t know wether to answer personally or business. I wouldnt waste your time with this app unless you want to add a line just for business because it’s absolutely useless to use in a personal line.
To respond to the developer: you obviously didn’t read my review and were just responding to respond. If I wanted to use the call through I would. But as I said before it’s on my personal line and does not show up as a call coming through from the business. So I’m not going to answer my phone with every call as it was a business line.Show lessgravveblaze
Developer Response
Sorry you are having issues. Please call 8009220204 for assistance with your issue. Thank you, Verizon Business Team.Not Impressed
Where to begin…. 1.) Do not disturb is turned OFF, calls still don’t come through. I have to close app completely, turn DND on, then off again for it to work. Annoying. 2.) why are we not allowed to block #’s in the app? 3.) the amount of scam phone calls and text messages are ABSURD. 4.) you off a call filter app for non-business, why can’t the One talk app have that same feature? 5.) Can send images via text, but you can’t send a PDF via text. Why? 6.) the amount of dropped calls is outstanding and not in a good way. 7.) why do half of my calls sound like the other person is crinkling aluminum foil in the background? 8.) sometimes people calling me say that I sound robotic?
Update: it no longer matters if I close out the app completely, DND is off and I’m not getting any calls. I am having difficulty getting voicemails and they get emailed to me up to 1/2 hour before the app shows I have a voicemail.Show lessLeew8372
Developer Response
Sorry you are having issues. Please call 8009220204 for assistance with your issue. Thank you, Verizon Business Team.Unreliable and unstable
We have 115 users on OneTalk in my organization. I manage our telecom, and this by far is probably one of the worst apps I’ve used.
We receive tons of complaints from our employees about how the app will stop receiving calls or just stop opening randomly after working for weeks on end. Typically a reinstallation of the app will do the trick, but it’s super annoying because the user we’ll have to set it up all over again. I myself have experienced this, and it is extremely frustrating.
One other thing is that you will stop receiving calls if you haven’t opened the app in the last day or so. You have to remember to open the app at least once a day just to continue receiving calls. That’s pretty pointless. In my opinion. You might as well just use call forwarding instead of the app if that’s what you’re gonna get.
I’ve spoken to tons of people at Verizon about this problem, and they assured me that their teams are always working to improve the service. However, after using it for just over a year and a half I can say it has not improved. Quite the opposite it has gotten worse.
If Verizon decided to invest money into fixing all these issues, I bet you they could actually some of the other platforms out there. Such a disappointment.Show lessMarco!!!!
