Leave a Review Verizon One Talk
Has to Improve
The app is ok for the most part. 2 Biggest issues I have is searching messages and having to redownload the app after too many messages have accumulated. When trying to search a key word in my messages there's a long freeze of the letter that is first typed then after that it doesn't really find the key word I'm looking for in my messages like an iPhone would do so the search feature then is useless. Then after about 2 to 3 months of messages in the app then no more messages will download and it starts freezing and glitching. Then you have to redownload the app in which it can take upwards of 15 min or more to get to the most recent messages while it downloads the older ones and deletes many of them. Those areas improve its 5 stars for me.Show lessLandis P
Developer Response
Sorry to hear about these issues. We have Call Through option to help with call reliability. Activate it by going to One Talk app and Turn on Call Through. Please provide us detailed feedback within the One Talk app at > Menu Icon > Help & Feedback > Feedback, which will help us improve our service. For support please call 8009220204. Thank you, Verizon Business Team.Improved but not enough still very buggy
Small improvements have been made to calling quality by allowing call forwarding to your devices normal number but the texting is still horrible. For a 17 year old app put out by a big technology adjacent company it’s appalling how awful the texting service is. Rarely works first try always have issues connecting to messaging regardless of service availability or wifi. Still no ability to search for key terms or flag messages to read later or to make sure others/assistants/colleagues/bosses read. I only continue to use as it is the only system in the US that offers the ability to have access to other numbers on one phone. But man do betterShow lessTAMDVM
Run away! False promises from sales team.
Switching my business line to Verizon One Talk has been a horrible experience. My number was ported before it was supposed to be, causing our field employees to lose contact with our admin team. Totally unacceptable!
Additionally, setting up this service has been horrific. Jesse, from Sales, at Verizon One Talk assured me that they were going to “earn my business each month.” However, after two days I’m already moving my number to another provider. Sadly I did not read the reviews before choosing the service. That would’ve saved me a headache for sure.
This has been monumental waste of time and money. I’m genuinely disappointed that a company like Verizon could provide such a poor service. They use a third-party company called digital coast to setup the service. I don’t know how many providers this company works with, but I would avoid them as well. They lack attention to detail and have poor follow through.Show lessVzonetalksucks
Developer Response
Sorry to hear about the issues you had while setting up the service. Please provide us detailed feedback within the One Talk app at > Menu Icon > Help & Feedback > Feedback, which will help us improve our service. For support please call 8009220204. Thank you, Verizon Business Team.Crashes randomly, can’t make calls or receive voice mail
This app has been acting insane for 3 days. I can’t make any calls. I can’t get to any text messages that have been sent. I can’t retrieve any of my voice mails. And they haven’t fixed it, it’s been 24 hrs now. I just had to buy a new I phone to keep my company running. The local rep installed it on his phone using my credentials and it crashed just like my device does. Very disappointed.
Got an update from the “developer” told me to “update the app to fix bugs”. There were no updates available at the time. I went 72 hours with no business phone line. “Use the call through feature” to do that THE APP HAS TO BE RELIABLE ENOUGH FOR IT TO STAY OPEN!… I couldn’t even get to that feature. Still totally unsatisfied with the “expletive duh” response from the developer. Avoid at all costs.Show lessMaster Jedi Buthomorerti
Mostly Unusable
Have been using this app for one year. Hunt group texts aren’t available using the OneTalk Mac app at all. Texts coming to this app on iPhones and iPads get delivered late, sometimes not at all. VoIP calls with OneTalk barely work, customers will have to call twice, the first time they can’t hear you at all, the second time usually works. Leaving a custom greeting is multi-step nightmare of a process. We were left having to use OneTalk after Verizon needed our main store number to be down for three days in order to change account holders, thus the hunt group. The part where this app is supposed to ring your cell phone when someone calls your main number has worked a few times, I certainly wouldn’t rely on it. I’ll receive voicemails when no phones ever rang. The only way I would recommend this app to someone is if they had an iPad with WiFi and cellular and wanted to kind of make and receive calls on their iPad. I’ve called Verizon customer support in India, to ask if this app, the Mac app, and the OneTalk service in general would be improving anytime soon. You know how that went.Show lesstunez0000
Developer Response
Sorry to hear about these issues. We have Call Through option to help with call reliability. Activate it by going to One Talk app and Turn on Call Through. Please provide us detailed feedback within the One Talk app at > Menu Icon > Help & Feedback > Feedback, which will help us improve our service. For support please call 8009220204. Thank you, Verizon Business Team.ABSOLUTELY ABYSMAL
Do not use this app or service from Verizon!!! It is awful. They have ZERO support staff to assist you with the TONS of issues you will have. Apparently their staff can be out of office and have no auto reply to let customers know. 2 weeks to get a response trying to alter the service. Verizon Rep threw their hands up because they couldn’t help with the issues. Verizon should get rid of this service and Blackwire the company that “sets it up” for customers and then provides “customer service” with reps who have no idea how to help. Only a percentage of our text messages went through, the calls were a nightmare, tons of spam calls and there is no way to block them. If there was a way to block them I could never get anyone to help me figure that out. JUST DON’T bother. We switched to another service and within a day are already much happier!Show lessMandy0807
Frustrated small business
I should have listened to the other negative reviews before I sought to use Onetalk. We are a small service based business that needed to replace our old service line so we figured a simple alternative through Verizon Onetalk would suffice. After getting the service set up and the app installed on our phones we opened the floodgates for spam calls and texts. In addition to spam calls and texts, calls would come in to simply be dropped the second after you answer the phone. We didn’t even last a month using this service before we have decided to move on and put this headache behind us. I do not recommend using this app and the connected services offered until they work out the issues.Show lessSmallbusiness Joe
Constant Issues
I have the app for the business I work at as I must be available 24/7 for clients. I’ve had continuous issues with this app including but not limited to: dropped calls, missing voicemails, no calls coming through, texting disabled randomly for extended periods of time, the app has even uninstalled and reinstalled itself! I’ve had multiple instances where a client was unable to reach me on a weekend during an emergency because this app was not working properly. I’ve contacted the help desk numerous times to report the issues and request fixes only to be told they see no issues on their end and that I should uninstall and reinstall. I’ve stopped calling for help because it doesn’t help. I’ve resorted to having to uninstall and reinstall the app over and over again just to get it working again when it decides to freeze up. The only reason I am giving it 2 stars is because it is convenient in the few instances it actually does work.Show lessijnedxvgt
Great app! I really like it and it would be 5 stars IF….
This app is great and really easy to use. Use it as my everyday business Mobile line and it shields my private number and allows ,y staff to help answer calls and messages. Super clean interface that I actually like better than iOS in a lot of regards.
I’ve found one flaw that needs to be remedied asap. The messaging portion constantly becomes disconnected from the server and says “Connecting” or “Failed. Tap to retry.” And you tap it and it does nothing. I have to force cLose and reopen to fix it. That’s frustrating.
Other than that, its left me with my expectations met and surpassed.Show lessJohnPoltrock
Messaging won’t load or let you b/u chats b4 tech sup has you delete app to fix glitchy bhvr
Messaging won’t load or backup chats to reinstall, ob call record drops off manually dialed history when cal fails to dial. Must manually reenter number instead of tap to redial. Old cordless phones had redial options this is painful and a huge communication fail that has caused numerous missed connections.
Offer back up and sync across all instances
No excuse for needing to re enter contact or phone number to redial after failed dial attempt
One Talk automated attendant should be able to forward to vzw business numbers on post paid account.
Numbers and chat history loads sometimes.. but tap to reload doesn’t fix messaging disable error persisting over several months.
Proposed fix is to delete and reinstall app with no way to extract data and messaging call ID history / communication file
Still need better options for automated switchboard with more customization from within app
They can do much better, free apps seem to work without much fuss just saying..Show lessoverlandtech.aero
