Leave a Review Verizon One Talk
Drops calls left and right
Our business previously used One Talk and Verizon’s landline phones and switched to another provider because of so many issues. Came back to Verizon to give them a shot again now that they’ve supposedly made this product better with cell phones only this time and it drops calls all the time whether on WiFi or not! After an hour and a half on the phone with support they decided there’s no way of stopping the phone from ringing the full ringtone in your ear if a second call is coming in and we needed to take a brand new cell phone back and buy an iPhone instead. Had the iPhone and One Talk app since 9am today (it is now 5:55pm) and the app has dropped calls nine times that we have written down. Not a good way to run our business!Show lessSkipTheFrustration
Overall just ok
Overall the capabilities of the program are great. Having 3 people who can all answer their business line from one phone is very cool. The execution of it needs improvement. Problem 1: text messages do not always come in as soon as they were sent. This is a problem and needs to be fixed. Problem 2: when one user is on a call using the app it is not clear that is what happening, so unknowingly I was trying to connect to my voicemail and somehow it connected me to a call that was currently in progress but the call quality was so spotty it wouldn’t not have been possible to join in. If I was about to join a call, it should have said “3-way calling” option to select.
Problem 3: the phone does not always ring from the calls coming in. That’s troublesome and I can’t quit place why this happens.Show lessJJGG1984
Credit where credit is due
I have an iPhone X, and prior to the current version this app was totally unusable: calls didn’t come through, notifications were sporadic at best, calls dropped, dialer didn’t work, the phone de-registered at least DAILY and you didn’t know it had until you tried to make a call then found out you had missed 20 calls and voicemails—the list goes on and on. But, the current version is actually more reliable. Please don’t misunderstand, the app is still horribly clunky and awful and needs A TON of work, but it mostly does what it’s supposed to do now, just not all that well. Fingers crossed that in the next version voicemail notifications will actually start to work—instead of having to call into voicemail multiple times per day to see if you have any! What do you say, Verizon??Show lessbranmanl
Very unhappy, very frustrated
I went thru the process of porting my business number to Verizon One Talk but I’ve had numerous problems with this app in the few months I’ve had it. Multiple dropped calls mid-conversation, failures in the ability to make/receive calls, locked out of the website, and poor quality during the actual phone calls. I have no idea how many calls I’ve missed during these random outages, but I know they exist because I’ve tested it using a home landline. I spoke to a customer service rep who encouraged me to call back if I experienced any more issues, so I did but didn’t get a return call! I even provided details separately to customer service via the email address that Verizon itself suggested in a prior review, but I heard NOTHING back. Why encourage customers to provide more info to assist us but fail to actually assist us? Just to look good within these reviews?
So add that to the list— failure to respond to problems communicated both via phone and in writing.
Anyone have a suggested alternative that works well????Show lessJrod609
Verizon App is running my business in the ground for me
I chose to move to Verizon after the south Texas Hurricane because of AT&T tower and communications issues. But I have never been in such a bind with running my company all because I do not have good communication because of the Verizon One Talk app. My calls chime to be delayed. Sometimes even up to 3 days later I will see missed calls appear. I try and try to pick up voice mails after hours later the app shows I have received calls and still I am unable to get my messages because of crashing app. I have spoken to regional manager and he advised the same as the store. They have said very little complaints have come in concerning the app and it is surely my phone. I should delete app. Update any updates needed on my phone then to reinstall the app. I have done and it helps none. I feel the problem is just getting worse. Then after calling again I get told I need to update my phone. That it is too old. I have a 6plus phone. No one said while I’m standing at their counter the day they sold me the service that my phone would not handle the app. More than I can say right now I’m frustrated at the fact that my “no front door” business is failing because I am unable to respect my customers enough to just call them back. I don’t know what will happen from here. Bait something has to change.Show lessHwy 185 Storage
Please Update!
It would be great if Verizon could update their app to be more responsive, offer better in-app features, and just a more updated U.I. The interface seems to be outdated, and the features are little limiting.
We haven’t experienced any issues receiving calls or text messages, but you have to keep in mind that a good internet connection via wifi or cellular is required.
One feature I would love to see is the ability to enable call time features. Where, after hours, it will direct calls to our voicemail, then all calls to come through during business hours.Show lessDJ Yung Vibe
Questionable, Sad as it’s great
Going to give the app to stars one star for the overall functionality that is present within the app. It is fairly intuitive and offers a significant number of features such as transferring calls between other devices inside and outside sources sending text messages etc.
I give the one talk service one star as the ability to virtually work from any location and receive phone calls is an amazing feature and the cost of the service is fairly low, that is if you’re only paying for the virtual number.
However it’s not getting three stars because about 30 to 50% of the time we’re not sure if the app is even working. We tend to get between 1-2 voicemail notifications via our corporate voicemail system (which is handled separately from Verizon) stating that we have a voicemail from a customer, however neither my phone nor my staff’s phone ever rang.
To make matters worse we have discovered that the app is now deregistering devices randomly. And we are not able to determine why. When it deregisters it deregisters both devices that we have on the account. This is a problem because we do not use desk phones we simply use the One Talk app and a virtual number piggybacked on our actual’s personal cell phones.
If’s also get dropped calls form the app. We haven’t had customers complaint, it’s been 6 months, but who knows. If we could get past the stability issues it would be a great decisionShow lessL & A Wade
Developer Response
Hi, We apologize for the difficulty you are having with our app. Please email us at onetalk@verizon.com with more information about your account and device so we may assist you further!Not surprised by poor performance.
This app is proving to be more trouble than it’s worth. The “idea” is that I can use an iPad and headset, and I will have the freedom to move around the building answering and transferring calls. Umm...NO. The app will only transfer to one extension, it hangs up on callers every time I put them on hold, I can’t get the speaker to turn off when I answer the calls, and there have been two instances where the iPad will start ringing, and won’t stop until I manually turn the iPad off! If I didn’t know better, I would swear it’s possessed. Tech support’s answer: Install new update and uninstall/reinstall OneTalk. THAT is the traditional response from people who haven’t got a clue what’s wrong. Their updates for this “white elephant” are monthly. Don’t believe the hype. While it’s an innovative concept, they aren’t capable of handling it.Show lessyrtygvuu
4 Months of Using App
I’d have to say that this app has allowed me to work outside of my office which I couldn’t have done without it. Inbound calls forward from my business line to my personal cell phone and my clients are none-the-wiser.
Most of the complaints I’ve read stem from making outbound calls from my cell phone through the app. That’s where I’d say a call gets dropped 1-2 min in 10-15% of the time. Not a very reliable probability if your business relies on heavy outbound calls.
This app works great overall, and as long as I’m not always out of the office, it can be a short-term solution for working remotely and on weekends from home. I’d give it 5 Stars if Verizon can make their outbound calls more reliable.Show lessJamboree83
Terrible App - Terrible Support
Only get 1 star because zero is not an option. Have struggled with this app for months. Don’t even think about using this if your business depends on it! Customer support has not resolved issues after multiple calls. I finally gave up trying. I even switched phones because support said it was my phone. Guess what. The app is even worse on the new iPhone X. Avoid this app, and don’t fall for their sales pitch for the one-talk service. Call quality is often poor, and text messaging presents an array of challenges. Texts may or may not come through and cannot send pics. In theory, it’s a great idea Verizon, but it just is a clumsy app that is totally unreliable. Google voice has been doing it right for years—Verizon should take a look at their free app. GV is a much better alternative!Show lessdisltle
