Leave a Review Verizon One Talk
Worst thing I've ever done for my business
This app does not work at all and the tech support has failed me every time I made a complaint or tried to reconfigure the settings. From the first day until the last miserable day my business tried using this app, we struggled to receive/ make phone calls, check voice mail, could not log into our account, and received no actual assistance from Verizon. We lost money, clients, and our sanity trying to use this app. Not once did we have a professional conversation without static, interference, or dropped calls. It created a hostile work environment for our reception team and made us work harder than ever to assist clients. In my professional opinion, this app should be scrapped completely and Verizon should have never endorsed this complete failure for business phone management. The stress this app caused our team and our clients will not be long forgotten. Don't waste your time!Show lessCity Kitty Sitter
Simple and easy
I was hesitant to make the switch given all the reviews I've read about this app but I figured it's worth a shot if I could get rid of carrying 2 phones.
The app works well for my business. I get the same number of calls and voicemails. I'm not sure if maybe I'm just using a newer version of the app but I don't know what people were struggling with.
Like any app there are glitches and considering most people have 8-10 things going on simultaneously of course your phone will do weird things.
Anyways, if I were y'all I'd give it another chance cause it seems like they've worked a lot of the bugs out.Show lessRicky J. W
Works for what I need.
I use this app to forward our office desk phones to all of the managers in my company. It works great for this purpose and have little to no complaints.
I don’t recommend using this app as a standalone business phone though. I had used this app to have a separate number for my business on my phone but ended up just changing my phone number to the one talk number and removing my old number entirely. The call quality didn’t work out for me out in the field and the messaging system usually didn’t work properly. But like I said, it works perfectly now.Show lessTlp2nd
Frustrated
I’m using this for work as an alternate to carrying a second (slider) phone. However, for the second time I’m not able to check my voicemail because the keypad and other options won’t appear!! I don’t know if a client needs me or if an appointment needs to be rescheduled or any other possibility because I can’t access my voicemail! I can’t simply uninstall and reinstall it because the IT person set up the account and by the time he gets back to me with a pin then I have to start the process to get a pin all over again so it takes 4 or 5 pins before the timing is just right to even get it set up again. Besides those issues, I often don’t get notifications and many times when I have one msg the badge will say 49 msgs! I rarely write reviews but this app has me so frustrated I’m forced to.Show lessMeMo1214
Just Don’t Get It. Figure Something Else Out.
Had to reprint business cards as I ended up having to give away the number I was trying not to give away because I have to hang up via the app and call from my main line. It is embarrassing having your clients not be able to hear you and you have to constantly call them back. Forget about trying to close a deal over the phone. Connection is terrible and it didn’t matter where I was. Billing is screwy. I’m 2 months into having this thing. I have paid a $75 deposit $75 for the first month $25 for the second and some unknown charge that seems to be haunting me. Verizon has one business consultant at this location and he’s good but no one else can make any sense of the billing in the store, knows anything about the app and the one guy that does can’t make the app any better. Hoping to work something out so I don’t have to eat these charges.Show lessnybuque
Constantly frustrating
We got this app to manage our main business line. I am currently having to uninstall and reinstall the app in order to check voice mail because after a single use, the key pad options at the bottom of the call screen disappear. I literally cannot enter my voicemail passcode to get messages. This is a disaster for a business. I am looking into alternatives and canceling as soon as possible. I spent 20 minutes on the phone with customer service, and they could only recommend uninstalling and reinstalling the app (across several devices, which takes time to get the pin emailed for each one) and even that solution only works once before the bug crops up again.
The system has always been slow and buggy, and this is the last ridiculous straw.Show lessKatemarie17
1 Star is too generous
This is by far the worst decision I've made managing my business. The concept is great, but the application could only be worse if it were to curse at my customers when they call or text. I've given Verizon 2 months of my hard earned money to fail miserably at a service I was getting from a totally FREE app previously. To add insult to injury, I was charged more than $130 over what I was told when I agreed to give it a try. Shame on me for trusting Verizon and not doing my own research. If you click on all versions of the app, you'll see that it has a 1.5 star rating. I just got an email from a customer demanding that I release them from a $30,000 contract ready to start next week, because of "lack of response on our part." I'm beyond frustrated right now. I'm not showing a missed call or message from them all day. I reset my phone, and it shows it from last Wednesday. Right now, I just sent a video to my Verizon rep showing me attempting to open a message and the app continually just crashing. I explained that the recent app update has just made an already terrible system even worse. The response I got was that I am the only person they have ever had complain or have issues. I mean, seriously? Has America become so lazy that people think they can lie about anything and you won't do your own research? This is how a "valued customer" for almost 2 decades gets treated.Show lessKBC49
Developer Response
Hi, We apologize for the difficulty you are having with our app. Please email us at onetalk@verizon.com with more information about your account and device so we may assist you further!
