Excellent service
Brilliant concept
Simple to use
Simple to use
Horrible app
Awful buggy app. Looks like it was built in the 1980s. Keeps on crashing and unable to take photo off passport. They also take very high fees which you are not informed about prior to starting the claim process
App is fine but charge you for payout.
If you don’t live in the EU and you have to use this app (I wasn’t given another option) they charge you 2€ for a refund, even if it’s the card you purchased on.
Convenient but slow
It is a convenient & easy process,….but it is easy to miss things and the system doesn’t prompt you what’s missing. It has now been 3 weeks and I haven’t received a refund. The refund process needs to be faster.
App takes 50% of refund
Trash app will take close to 30-50% of your refund. Robbers
28% Taken off the Refund.
Title is self explanatory. They list in in their FAQ that they take 28% off the VAT Refund, but they also claim to have the “guaranteed highest return”. Airport services charge significantly less at the inconvenience of waiting in a line for a few extra minutes. Don’t waste your time with this app. The convenience you pay for is not worth 28%.
I am really disappointed
I am really disappointed
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Take a lot of months to process anything
Take way to much money, support is awful
Tedious
Refund process is too tedious. Need to simplify.
Plus transaction costs are ridiculous.
Plus transaction costs are ridiculous.
Transaction cost of 30% is highway robbery
Seriously?!? They charge a whopping 30% for transaction fees??? For what ??? No human interaction… all the work you have to do yourself… only worthwhile if you buy an expensive item… still bummed that they charge 30%… for basically providing a platform that is self managed… on top also charges if you want to pay out via PayPal or credit card… that is stealing money on top of stealing money !!!!
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Fee to apply funds to credit card
No transparency that there is a fee to put on your credit card to pay out. Ridiculous.
