Valuable Service, Terrible App
Using the app is painfully slow. It takes forever for each alert to load. I have an iPhone 15 Pro Max so it’s not my hardware. It seems like they haven't invested enough in a quality app so I can’t give it more than three out of five stars. Its too bad because otherwise the service works very well.
Extremely Slow
Pretty much eve try part of the app is slow. Login (with or without Face ID) takes a long time. Loading any alerts seems like a game of luck. At times it loads and most often just sits with a loading screen.
All of this with a WiFi connection.
All of this with a WiFi connection.
Seriously flawed
The app doesn’t let you login at all. It just keeps spinning and trying to verify my identity. I don’t know why I paid these people at all. There’s always more problems.
The app does not log me in. When will you fix it?
This is definitely one of the most frustrating and slowest apps of all time.
Can’t log in
Caught at the hang on we’re making sure your you screen. But never clears and can’t log in. Deleted and reloaded the app, no improvement.
Always changing... frustrating!
It one of the worst app around. Something is always changing and never stable. Looking for a better alternative for credit monitoring and probably b/c this app works... maybe 20% of the time.
“Hang tight! We’re making sure you’re you.”
This app hasn’t worked for a month despite uninstalling, reinstalling, restarting, etc.
It’s a paid service. Please fix your app. Happy to take this one-star review down once you have fixed your app.
It’s a paid service. Please fix your app. Happy to take this one-star review down once you have fixed your app.
Buggy app
Having same experience as many here. App gets stuck at login screen. No indication of problem or error message given. Makes it impossible to use the service. I will be cancelling. Disappointing failure especially for a big company like Experian.
Completely stopped working
Can’t get past the sign in screen at all. No way to unlock credit file without calling.
Useless
App won’t even let you log in. What a waste of time. The actual website does not have this problem.
