Leave a Review Facetune AI Photo/Video Editor
Great if you have the money
This used to be a fantastic app. I believe at one stage I even paid to use the extra features however back then I believe it was a 1 off payment for unlimited use. Now unless you pay almost $100 a year (something between $70-$100) you can only use the very basic features.
Really disappointed because I loved this app and now having to use other apps instead. If they had brought it down to a one off payment for unlimited use again then I’d most definitely buy it but this app is so expensive now.
Otherwise a fantastic app. Works really well. Not sure if it’s worth the membership price though.Show lessCsll-BL545
Developer Response
We appreciate your feedback regarding pricing. However, we would like to clarify that we continuously add new features to our VIP subscription and strive to provide the best value for our customers. We hope you can reconsider and give our app another chance.money grab + out of touch with consumers satisfaction
as a retained customer, i am always looking for apps that give value to my photos as well as my preferred editing style(s), your app clearly does not think about customer value and it is seen by not just me, but also others who have reviewed as this app as a money grab. To keep customers engaged with your app you should stop making everything be about subscription as it will just get them more annoyed . you’ve just lost a consumer of your product due to persistent need to grab into our wallets and spam your message of wanting us to buy a subscription. By allowing your customer to pick a subscription and not shoving it in there face whilst opening the app will also validate whether the effects are that good or not. please take in consideration your consumers opinions too if you do not want your reputation to go downhill.Show lessAna_aesthetics
Developer Response
Thanks for your review and for your suggestion. This sounds like a great idea and I will be sure to pass it along to our developers for them to consider. Please feel free to get in touch if you have any questions or more suggestions.FREAKY, UNNATURAL SELFIES
I was a real fan of the older version. It’s such a shame that you have become so commercially minded. You absolutely ruined What was the best advice on the market.
I had been using you for years now. I can’t use you at all because everything has to be paid for all you get a watermark what are used to love about you before was your spirit of altruism almost now you just like the rest you’ve not improved you’ve crammed as many features as possible. No matter how ridiculous I tried using it and I just looked absolutely stupid. I know my way around Photoshop and I’m not talking from a point of you with someone with no experience but you’ve made this app virtually unmanageable, the old version was simple, clever, and sophisticated. It enhanced features rather than distorting them. Massive disappointment - you cannot defend blatant capitalism at the cost of driving out fans who were with you from day 1.Show lessEmmaCumz abc123
Developer Response
Sorry to hear that you're unhappy with the recent changes. If you have any additional feedback on how we can improve the app or your experience, please don't hesitate to contact our Customer Experience team at facetune.support@lightricks.com.There’s some cool ai edits but not worth the price as is
I do like the auto ai enhancing at a low % like 20% so you still look like yourself with a little ✨ added. It seems like it’s the same price as face app however I do like face app more because there’s better options for hair like to add volume. I like to add little enhances to my photos but at like 1/5 or about 10-20% of the full effect because I like to still look like myself. This app could be better if they fixed and add more options for hair and also lets you adjust the % or level of each edits/effects more. I had a year subscription of the FaceApp app and it’s time to renew and I was debating between the two for the price however I think I would use more of the face app app so I’ll continue with that app until one day face tune has the same features or better. Hoping it’ll happen one day because I do like the AI auto hence at 20%. I also wish you guys would give more free edit effects to entice people to use your app more like the ‘airbrush’ app. That’s a good one for you guys who like editing apps, I use that without a subscription and they have a lot of free features on there like their auto hence. Hope you guys will open up more free features!Show less_ctnguyening
A little disappointed lately :/
I loved Facetune and used to use it all of the time to enhance my photos but they’re slowly turning everything into paid features and it’s getting a bit cheeky now.
First they only made a few special tools paid for, and now probably more than half of the app is paid for. AND THEN they made it so that you could only edit 3 photos a week without paying for a subscription. What if I want to edit a few photos to make a collage or something? Well I’m screwed. I have to wait until next week 😐. Then they added a watermark to you’re photos and I was like “Well that’s okay you can get a version without the watermark for free too.” Well guess what? They removed the free no watermark feature too now.
I used to love Facetune but, no offence, you need to stop being so money hungry. I’m sure you made plenty of money off of people’s wages with the previous simple subscription before you added all these crummy features. Bring back the old Facetune!
Anyways, sorry for the rant lol.Show lessqwemmartyuiop
Developer Response
Thanks for your review and for your suggestion. This sounds like a great idea and I will be sure to pass it along to our developers for them to consider. Please feel free to get in touch if you have any questions or more suggestions.To money hungry
I completely understand running an app costs money and you need to earn a profit to keep it running, but when you start to take advantage of your users hard earned dollar by charging for features that were previously free, not allowing screenshots, and now to top it off, you’ve limited the amount of free pictures you can save a week!! I have used this app since the beginning. I’ve witnessed the first version, all the new features rolling out, the rebrand, etc. but to see how quickly it’s went down the drain in the last year or 2 is incredibly disappointing. It’s one thing to offer extra features to paying customers, but when you take the ability to use the app to free clientele, you will crash and burn HARD. I will now unfortunately have to look for a new app to use on my photos. I honestly wouldn’t mind paying for this app if the monthly fee was reasonable, and the owners weren’t so greedy. It’s completely turned me off from this app. I don’t recommend ANYONE to install. I’m very surprised they have 4.6 at the momentShow lessw/e it cool
Developer Response
We appreciate you taking the time to share your feedback. Please email us if you ever need our support. To do so, tap on the settings icon in the top right corner and then tap on Contact Us. Look forward to hearing from you.Photoshop Is totally free!
Literally used to use the free version of this app to just change saturations of foregrounds and matte the skin when looking photos looked greasy. New addition of watermark on photos for free for functions other apps offer for free is so silly. I recommend everyone who doesn’t want to pay exorbitant prices for “free” features on this app check elsewhere like Adobe Photoshop Don’t waste your money with a company trying to leverage things that are freely available on the market already for a $100 yearly subscription. 😂
Adding this on since you can’t respond to the developers response. The word free defines no strings attached, no cost. Your “free” functions come at the cost of a watermark, exactly why I said “free” features. My point is you can have all the free and premium functions of this app on Photoshop with literally no cost so it is actually free. So I recommended other users move, since your company is trying to push to pay for a subscription by adding strings to “free” features which are open on the market.Show lessAsiah-Mae
Developer Response
Sorry to hear this. To clarify, you don't have to pay to use the app. It is free to download and has many features you can use however you like. There are also Pro features that require making a purchase, but that's completely optional. If you feel Pro isn't for you, stick to the free tools and you will be able to save any Project, for free.Great customer service
Had a little mix up with a mistaken invoice being sent to me when i hadn’t subscribed, contacted them about it to see if it could be refunded since I caught the invoice email early and they were very quick to respond, issued a refund and happy days. I’ve never dealt with customer service so professional and quick to respond for an app mistake so it deserves 5 stars just for that. Goes to show having great customer service and quick responders goes a long way with keeping people happy and possible gaining more app users or future subscribers. Will definitely keep this app in mind when I need it for something. ThankyouShow lessBE_1009_
Developer Response
Thank you so much for your positive review! We're so happy you're enjoying Facetune!The app is great aside from AI avatars
The app itself is awesome. You need the premium version to really get the most out of it, but it is worth it imo. However, i would not recommend paying the extra money to create AI Avatars with this app. After being let down with the results of my first AI avatar bundle purchase, I decided to purchase it again to try with different pictures to hopefully yield better results. I have used the same set of photos for other AI avatar generators with great results. Out of the 150 avatars that i generated, more than half of them bear no resemblance whatsoever to me, it’s like the images were taken straight from google. You also have no say over the types of avatars that you will get with your purchase. For example, with my first purchase i received: yearbook, royalty, 1920s, animation station (anime), claymation, winter, vibrant, dimmed, fashion , and soft glam. Animation station, 1920s, fashion photography and claymation were the biggest waste of money i wish i could add photos to my review to show. The second purchase i received duplicate avatars in yearbook and varsity categories, fashion photography, and flower crown. Of all of the avatars, flower crown were my favorite and i wish there was an option to choose which categories you would like to generate instead of a random drawl.Show lessmarg.shea
Developer Response
Thanks for the review. We are doing our best to create the best app with the most up to date features. If you have any feedback on how we can improve or your experience, please don't hesitate to contact our Customer Experience team - facetune.support@lightricks.com.Sudden paywall for previously free and only features used
Up until a few days ago, the reshape and a few of the key face features were still usable without a subscription. Opened the app today and suddenly these seem to be locked behind a paywall.
These were the only reasons why I used the app over the free versions of Photoshop and Lightroom. Really disappointing that they would take away previously free tools rather than work on innovative features to increase the likelihood that users would pay for the subscription.
Update: The developer’s response as expected ignores the actual point of the review. The issue is that the “changes” you’ve made and “advanced features” used to be free to use, and are now locked behind a paywall. There were some interesting features like AI enhancements and more in-depth face tools that were in the subscription version previously that might have been of interest to more frequent users, but the basic reshape and selected face tools are no longer available. It’s the removal of features that people have been accessing up until this last week or so that is the issue.Show lessstughi
Developer Response
We appreciate your feedback. We're sorry to hear that you're not satisfied with the changes we've made. We believe that our premium version offers a lot of value with its advanced features. Nonetheless, we'll take your feedback into consideration as we continue to grow our Facetune app.
