Frontline Education User Reviews

Frontline Education

Frontline Technologies Group LLC

Education

Utilities

Reviews Summary

Positive highlights

🔍

This app hasEasy to quickly find and accept jobs

📆

This app hasAbility to add accepted jobs to calendar

🔔

This app hasNotifications for new job postings

🗓️

This app hasConvenient way to manage substitute schedule

💰

This app hasHelps increase job opportunities and income

Negative highlights

📵

This app hasNotifications not working or delayed

🔒

This app hasFrequent log-outs requiring re-login

🔄

This app hasIssues with refreshing job listings

🗓️

This app hasNo option to mark non-work days in app

🔍

This app hasLimited job details shown in app

🛠️

This app hasBugs and glitches in the app

🚫

This app hasUnable to cancel accepted jobs from the app

Top reviews

Most RecentHighest RatedLowest Rated

Good app, except when you need to cancel…

I’ve had to cancel some jobs for one reason or another and despite numerous attempts sometimes the app doesn’t allow me to cancel, so then I either have to go to that job or call the school, which means I have to wait to call during school hours, which sometimes puts the schools at a disadvantage because they then have to find another sub, when had the app worked properly and let me cancel someone else would have been able to pick it up. I find I mostly come across this problem when trying to cancel a job out of school hours. Which only makes it even more aggravating, for everyone involved… I really hope you get this fixed for everyone’s benefit.

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Amanda.Holloway.1

a month ago

Response from developer

Please contact our support team at mobilehelp@frontlineed.com. We can provide personal support in order to investigate any issues and recommend some solutions. Organizations have specific requirements for cancellations. With some additional information we can have a look to make sure things are functioning as they should. Please reach out, we're here to help!

Not as trustworthy as it used to be.

1. Don't like the notification sound but I can live with it.
2. Can’t add non-work days on the app, only on the web version. Not very helpful.
3. Keeps crashing and won’t let me log in again. “Something went wrong”. No fooling. I’m missing jobs because I can use the app away from the pc. This is money out of my pocket. I figure the developers owe me several hundred USD as a start.
4. For multi-day assignments where I’ve worked one of the days, the app keeps that string of jobs in the top of the list. One was once a month for four months. So for four months I had to keep going past that old assignment to see my next ones. Please separate out the completed days of a multi-day job so they disappear.

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bmbelko

8 months ago

Response from developer

Hi there, some updates for you and most importantly, reach out to us about #3. This should not be happening. We'll have a look and try to resolve this for you mobilehelp@frontlineed.com. For #1, keep an eye on our app updates, we're currently working to allow you to choose your notification sound in the app settings. For #4, an update to resolve this issue is in our next release (which should be coming in early May). For #2, it's a priority & currently our most requested feature. We appreciate feedback and suggestions drive our development. We truly are here to help.

Not working in Canada?

I can’t seem to get this to work in Canada? Anyone else? It tells me my login is wrong when it is not

Queenie2025

9 months ago

So easy and efficient

Frontline is a fantastic app. it all allows me to quickly pick up jobs that I want and decline jobs that I don’t. It also keeps track of all my jobs for me so that I don’t have to worry about posting it to my calendar Frontline posts it for me. It also gives me notifications when jobs are coming up so that I don’t forget. it also allows me to signify when I am not available. This saves resources, and keeps me from being distracted when I need to focus. Thank you for the front line app!

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Mark Grgurich

10 months ago

I overall like frontline

But wagestream is hot garbage, with bad support and no number of submitted documents will inspire them to approve my address, which is funny because Frontline has confirmed it.

I contacted wagestream “support” and four days later, when they got around to responding, they told me I needed to reach out to yet another company for support. I wish they wouldn’t even offer this, it’s makes frontline look incompetent for pushing this connection with this ridiculous secondary (tertiary?) company.

As for frontline, mostly good, but I reached out mid-last week and now, five days later I’ve still not heard back. I fully expect either zero support or for them to tell me to contact yet another company I’ve never heard of.

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Jenericuser

a year ago

So Far, So Good, But It Needs Some Tweaks...

I use Frontline for my iPad to accept jobs that are needed. I wish that there was a landscape feature alongside a full-fledged view of the calendar like on the browser. As it serves my needs for accepting jobs, I wish that it was a little more acceptable besides being stuck to using just portrait. One final thing, there was a major bug with typing this review on my iPad via the SlimFolio; the text ended up becoming invisible as I was writing this review, so I had to use the Title space to preview what I was typing for this review. I’d give it 3.5/5; however it just serves my needs just fine.

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Gecko 1993

a year ago

Not too reliable

This app works sporadically when it wants to. Sometimes I’ll get notifications & sometimes I won’t. I don’t want to have to be checking the system all the time to see if any jobs are available. Currently I’m waiting on 2 or 3 to fill my schedule this month so I can stop having to worry about that or forget which days I need to fill. Sometimes this app also will not start up for me or it will randomly log me out. I got Sub Sidekick & appreciate the help it’s given me recently to notify me of a job quickly because you have to be fast to get one every time. This is becoming very challenging & I’m feeling more need to become a permanent teacher already.

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Krystallwithakay

a year ago

What’s going on?

The last update is not giving notifications in a timely manner. Last year, no problems getting jobs. They were on time & I changed my preferences many times without a problem. But, by the time I get them this year, they are long gone - esp for full time jobs! THEN I changed my preferences last week, saved them & suddenly, all Labor Day weekend…not a notification at all! So, I checked online yesterday, & my mouth dropped open in shock. My entire district had been completely wiped out! Not 1 checkmark was on it. And I check & double check ANYTIME I change something. I was flabbergasted. However, not one Support check mark had been checked off! So, just this afternoon, I was at a job, and my husband told me the app had stopped working but my paid app was still picking up jobs. Sure enough, I tried it, and it isn’t working! You sign-in and it either just stays on the purple screen, or if you’re lucky to get to the sign-in screen, it just runs and runs & does not ever sign-in! This is getting old. I’m on my 2nd year, and it’s not working.

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WhiteWolfProphecy

a year ago

Response from developer

There were intermittent network issues that affected sections of the Frontline mobile app for a few hours on Tuesday (9/5/23). Those issues have been resolved but we would love to assist you with your other concerns. Please reach out to mobilehelp@frontlineed.com when you experience issues so we can provide some personalized support, we're here to help!

Good App

I like this app. It makes accepting substitute teaching jobs on the go easier. However, it would be nice if when a notification about a new substitute assignment is received, the new assignment was highlighted after opening the app. Clearly the developer either didn’t see this review when I originally posted or doesn’t care, so I’ll say it again. When new substitute assignment notifications pop up, the user needs to be taken to the new assignments as soon as the app is opened or the new assignments need to be highlighted when the app is opened.

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thebigopu

a year ago

Response from developer

We offer the option to sort available jobs by Post Date, which will display the most recent job postings at the top of the list. Hopefully this option will alleviate the concern of which posting is most recent. Reach out to our support team mobilehelp@frontlineed.com if we can provide additional information on sorting the Available Jobs display OR if this does not resolve the concern. Our support team is there to help!

Job notifications are awful

I don’t get alerts for jobs. If I do it is only after a job has been sitting unfilled for 20 minutes. Another substitute I work with and I were working together and she was getting alerts all day. We compared her app (different than frontline) to this one and I got alerts 15-20 minutes after her app alerted her. I realized frontline only sent me alerts for jobs that had been sitting unfilled that no one wanted/picked up. While she got the alerts when they posted. That explains why I have days that I can’t find sub work and I lose money, it’s because I thought alerts were being sent to me as soon as a teacher requested a sub only to find out the subs with other apps were getting alerts way before me so I don’t stand a chance using Frontline.

I even delete delete and redownload the app several times a week to see if that helps it but it only works for like a day and after that I’m back to late or no notifications. You aren’t supposed to delete and redownload an app every 2-3 days for it to function like it’s supposed to, that’s a waste of time and ridiculous.

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erosxyz

a year ago

Response from developer

Please contact us at mobilehelp@frontlineed.com so we can get some additional information and provide personalized support. We would love to have a look and share some suggestions to make your experience with notifications less frustrating.