Was working great, now can't log in
Response from developer
sorry. Please provide your detailed account information. We do not have any information rights to the Google Account. Please contact us at support@thekeywe.com. We will solve the problem.
Needs a ton of work.
This never really worked well when it would open, so I guess it’s just useless.
I can still use the hardware as a lock but not very happy and don’t recommend to anyone.
Response from developer
Hi, This is the iOS 13.6 beta version. There is no way we can fix it because it is not a fully released version. It is recommended to use it in the official iOS version 13.5. When iOS13.6 version is officially released in the future, it can be used.
No nfc on iPhones
Response from developer
NFC functions vary depending on the performance of Android phones. To use, the keypad of your Android phone and door lock must be turned on (light on). The iPhone does not support NFC functionality. And the iPad can't control our door locks. We can only use mobile phone devices that can actually make a call.
Weak app on apple strong device
Response from developer
Thank you for using our KeyWe Door Lock. Your valuable opinions develop us. Thank you. Let us know what you lack and we will try our best to update it. Please give us many opinions in the future. App will be updated to use conveniently as soon as possible. If you find any issues please feel free to contact us at support@thekeywe.com. We will try to solve it. Thank you.
Not supported device
Response from developer
iPhone 6 is supported. Is your phone unavailable? Please tell us the specific situation. We will fix it after confirmation. Please contact us at support@thekeywe.com.
Needs improvements
Response from developer
For security reasons, the app will automatically log out if your phone's network is unstable. This is to prevent risks such as cell phone hacking. Please understand. However, we will check for other problems for better service, and will upgrade the feature from time to time. Please contact support@thekeywe.com for more information. Thank you.
Worst purchase of my life
This company has NO phone support leaving you to have weeks worth of back an forth email conversations to get questions answered. And the app has such a low rating, it seems as though no one can use it.
Response from developer
sorry. Our door lock supported Wink hub in production. However, Wink hub blocked our door lock. We are asking for cooperation to resolve this issue, and we are working on a workaround. Contact us at support@thekeywe.com and we will do our best to resolve the issue.
Needs work
Response from developer
Sorry for the delay. Is the app automatically signed out? We have modified the App to address this issue. Is Bluetooth paired with phone? If it is paired, cancel it. Some paired phone may not be connected smoothly.
Overall User Experience Needs to be Changed
1. The selling point for me was the ability to change the guest key remotely. The problem is the use of that app generated key forces the guest to download the app. This is very misleading and unnecessary. Admin should be able change the guest key and the guest should be able to use that key without downloading the app.
2. The lock does not connect most of the time to my app or Smarthhub even though it’s 10 feet from the lock.
3. Admin should be able to generate guest key combination remotely
Response from developer
Thank you for your valuable feedback. First of all, in order to control the door lock on condition that the guest does not use the app, you can change the password of the door lock in real time remotely via Wi-Fi bridge. However, you can not specify the usage time. We will continue to strive for smarter use. Your opinion becomes the foundation upon which we grow. Thank you.
Needs work
Did you even read my review? I mentioned several features I’d like added: namely, 1. progress indicators while the app is communicating with the lock and the main thread is blocked, and 2. The current auto-lock setting only works if the door is never opened. Many users have asked for an additional auto-lock timeout setting so that they can increase the amount of time the door stays unlocked after unlocking, opening then closing the door. Currently, the door will immediately lock after doing this and there’s no way to adjust it.
HOWEVER, more than new features, I’d first like the existing promised features to actually work, like smart open/smart touch. I’ve tried many times, and it has never worked for me. I have not found a single iOS user say this actually works for them (for example, many users have complained about it on the KeyWe Facebook page that you apparently never read). This feature is THE MAIN reason why I bought the KeyWe locks (three of them, to be exact) in the first place, and it’s broken.
Lastly, I’m an iOS developer, and as unintuitive as your app is, I know how to use it, thanks.
*Original review*
As others have already said, the app needs a lot of work. It’s never made clear, but I figured out that the app connects to the lock via Bluetooth and not WiFi, which explains the need to be close to the lock and also the slow response time when changing settings. But at the very least a progress indicator should be displayed when reading/writing data between the app and lock so the user knows something is happening rather than just staring at an unresponsive screen.
Also, smart open/touch has never worked for me at all nor have I ever received any push notifications.
Please add an auto-lock setting that controls how long the door stays unlocked after being unlocked from the inside. I still want the auto-lock feature, but quite often I step outside for just a moment (my backyard, especially) and it’s rather annoying to have the door immediately lock behind me before I can come back inside.
Response from developer
We update apps from time to time if we find problems. Please let me know if you have any features you'd like to add. We strive for better service. Please contact supprot@thekeywe.com. We'll tell you how to use it.
